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Snowflake AI Trust and Safety FAQs

Commitment to Trust and Safety

Last Updated: January 1, 2026

Welcome to Snowflake’s AI Trust and Safety page. Here we address your questions regarding the use of “Snowflake AI Features,” as described in the Documentation, including Snowflake Cortex AI Functions, Snowflake Copilot, Cortex Fine-tuning, Cortex Search, Cortex Analyst, Cortex Agents and Snowflake Intelligence. All capitalized terms used but not defined on this page have the meanings ascribed to such terms in the software-as-a-service or cloud agreement, Terms of Service, or other agreement covering your use of the Service (the “Customer Agreement”). For clarity, any Snowflake AI Features that are made available as preview features are subject to the Preview Terms.

We host and/or manage three types of artificial intelligence models that power the Snowflake AI Features (collectively, “Models”): our own proprietary Models, open-source Models, and licensed proprietary Models. Snowflake AI Features are subject to our Acceptable Use Policy. We understand that trust is the foundation of our customer relationships and are committed to maintaining high standards of data security and privacy.

USE OF YOUR DATA FOR SNOWFLAKE AI FEATURES

In using the Snowflake AI Features, your Usage and Customer Data (in each case, including any Inputs and Outputs):

  • are NOT available to other customers.
  • are NOT used to train, re-train, or fine-tune Models made available for use by other customers.
  • remain within the Snowflake Security Boundary.

FREQUENTLY ASKED QUESTIONS (FAQS)

DATA GOVERNANCE

Do others have access to customer Inputs and Outputs of Snowflake AI Features?

Inputs and Outputs are NOT available to other customers.

Is my data used as training data for the Models?

No, we do not use your Usage Data or Customer Data (in each case, including any Inputs or Outputs of Snowflake AI Features) to train any Model to be made available for use by other customers. Fine-tuned Models built using your data can only be used by your account unless you direct otherwise.

Does Snowflake indemnify customers for copyright infringement claims?

Yes, if you are a party to our AI Terms (available under Offering-Specific Terms), in addition to the Snowflake indemnification obligations set forth in your Customer Agreement, Snowflake’s obligation to defend and indemnify you against third-party intellectual property claims (including copyright infringement claims) also applies to Outputs from any generally available Snowflake AI Feature when using Models that Snowflake makes available. If you are unsure whether you are a party to our AI Terms, please contact [email protected].

Does my data leave the Snowflake Security Boundary when using Snowflake AI Features?

No, your data remains within the Snowflake Security Boundary.

How does Snowflake ensure that my Customer Data remains secure when using generally available Snowflake AI Features?

Generally available Snowflake AI Features are part of the Service and therefore process Customer Data in accordance with our standard security program in place for the Service. We implement robust data protection features like encryption designed to protect the confidentiality, integrity, availability, and security of your Customer Data. Under Snowflake’s shared responsibility model, you are responsible for managing access to your Customer Data. Snowflake supports multiple security methods, including MFA, SSO, Federation and others.

MODEL GOVERNANCE

What are the sources of the Models leveraged by Snowflake in the Snowflake AI Features?

As noted above, Models may include our own proprietary models, open-source models, and proprietary models licensed from third parties. In some instances, we have fine-tuned models for your use as part of the Snowflake AI Features. Please see the Documentation for more details.

Is there a risk of a Model “remembering” something from another Snowflake customer’s Customer Data?

No, each Input and associated Output is isolated from other customer Inputs and Outputs.  And as mentioned above, Snowflake does not use Customer Data to train any Model made available for use by other customers.

Can customers decide not to use Snowflake AI Features?

Yes, Snowflake AI Features are optional for Snowflake customers to use and have several governance mechanisms. Snowflake provides a variety of ways for customers to self-manage their access to Snowflake AI Features, including role-based access controls and allow-listing for Models. For more details, please see the Documentation.

Does Snowflake allow customers to create fine-tuned Models? If so, are these usable or accessible across all Snowflake customers?

We may enable you to fine-tune Models in connection with certain Snowflake AI Features. If you elect to fine-tune a Model, such fine-tuned Model may only be used by your account and will not be available to other Snowflake customers unless you direct otherwise.

If I bring a model into the Service (e.g., in Snowpark Container Services) apart from the Snowflake AI Features, how does Snowflake treat it?

Any models (including third-party models) that you bring into your Service account (for example, using Snowpark Container Services) in accordance with the Documentation are treated as Customer Data and are not considered part of the Service. As Customer Data, these models will be subject to the rights and obligations applicable to Customer Data, as set forth in your Customer Agreement.

POLICIES AND SUPPORT

Who can customers contact for any further questions or concerns about AI trust and safety at Snowflake?

If you have any further questions or feedback, please do not hesitate to contact your account team, or open a support ticket. Please see this link for instructions on opening a support ticket.