Last Updated: May 31, 2024 | Previous Versions
- IMPORTANT TERMS.
- These Terms are entered into by and between Snowflake Inc. (“Snowflake”) and Customer to govern Customer’s use of the Listing Functionality as a Listing Consumer. Where Customer is a U.S. Governmental Entity, these Terms are modified by the terms and conditions set forth below in the U.S. Government Consumer Amendment to these Terms (“U.S. Government Consumer Amendment”). Where there is any inconsistency or conflict between these Terms and the U.S. Government Consumer Amendment, the terms and conditions of the U.S. Government Consumer Amendment shall prevail with respect to a U.S. Governmental Entity’s use of the Listing Functionality as a Listing Consumer.
- Customer’s use of the Service and any Account(s) is governed by Customer’s Service Agreement. For clarity, any claims arising in connection with the Service and/or any Account will be made under the Service Agreement and not these Terms.
- Use of the Listing Functionality is dependent on features of the Service (e.g., data sharing and replication), and utilizing such features in connection with the Listing Functionality will subject Customer to charges for those features as set forth in Customer’s Service Agreement. Notwithstanding the foregoing, the Listing Functionality is not part of the Service.
- Customer acknowledges and agrees that Customer may use the Listing Functionality to issue instructions to the Service to process Customer Data. Terms applicable to Customer Data in Customer’s Service Agreement remain in effect when Customer is using the Listing Functionality.
- Customer’s Org Admin is required to accept these Terms within Snowsight (the Web interface of the Service) and, by accepting these Terms, represents and warrants that they have the authority to do so on behalf of Customer. Without limiting Section 16.10 (Entire Agreement), as of the Effective Date, prior agreements covering Customer’s use of the Listing Functionality are hereby terminated and superseded by these Terms.
- These Terms are enforceable like any written agreement signed by Customer and Snowflake.
- If Customer purchased the Service through a reseller, Customer will continue to pay such reseller for the Service. However, Customer’s use of the Listing Functionality, including any payments of the Product Cost, will be subject to these Terms.
- If Customer’s billing address is in the Canadian province of Quebec, Section 18 (Regional Terms) sets forth additional terms that apply to Customer’s use of the Listing Functionality.
- DEFINITIONS. The definitions in Section 17 (Defined Terms) apply to these Terms. All terms in quotation marks in the body of these Terms are also defined terms.
- APPLICATION OF TERMS. Customer can use the Listing Functionality to access, use, and, if applicable, purchase Products made available to Customer by Listing Providers privately, or publicly, via the Marketplace. All Listing Terms entered into by Customer for Transactions are between Customer and the applicable Listing Provider. Unless explicitly stated otherwise in these Terms, Snowflake is not acting as an agent in any capacity for Customer or any Listing Provider.
- DISCOVERING AND USING PRODUCTS.
- General. The Listing Functionality provides Customer with the abilities to access, use, and if applicable, purchase, Listing Provider Materials in accordance with these Terms, the Supplemental Documentation, and any applicable terms and conditions included in, or provided with, the Listing Information or otherwise agreed to by Customer. Subject to Section 6.1 (Snowflake Products), the availability of any listing, description, or image of a Product does not imply Snowflake’s endorsement of such Product or affiliation with the Listing Provider of such Product.
- Compliance with Policies. Customer will comply with the Provider and Consumer Policies, as applicable.
- Use of Products. For each Product, Customer’s rights related to such Product may be subject to additional terms, such as an applicable Listing Terms, duly accepted and agreed to by an individual with the authority to do so on behalf of Customer, and may also be subject to Product Costs, Taxes, use restrictions, license grants, and other terms and conditions related to such Product as indicated in the Product’s Listing Information. Subject to Section 7.1 (Snowflake Products), Snowflake is not responsible for, and has no ability to grant Customer any use rights associated with, any Listing Provider Materials.
- Responsibility for Listing Provider Materials. The Listing Provider is solely responsible and liable for its Listing Provider Materials, and, subject to Section 7.1 (Snowflake Products), Snowflake bears no responsibility or liability for such Listing Provider Materials and makes no representations as to the completeness, accuracy, reliability, validity, availability, or timeliness of the listings, descriptions, or images (including any features, specifications, and prices contained therein). Subject to Section 7.1 (Snowflake Products), Snowflake is under no obligation to review, accept or deny, monitor, or otherwise control the content of any Listing Provider Materials. Customer acknowledges that, subject to Section 7.1 (Snowflake Products), the Listing Provider, not Snowflake, is responsible for addressing any claims relating to the Listing Provider Materials or Customer’s possession and/or use of the Listing Provider Materials, including any (i) intellectual property or product liability claims, (ii) claims that the Listing Provider Materials infringe or otherwise violate third-party rights or fail to conform to any applicable legal or regulatory requirement, (iii) claims arising under consumer protection or similar legislation, and (iv) obligations required under applicable data protection laws.
- SOC2 Audit Reports for Products. To the extent that a Listing Provider provides Snowflake with a SOC 2 Audit Report for its Product(s) in connection with engaging Security Assessor and an independent auditor, Customer acknowledges and agrees that Snowflake has no liability with respect to any acts or omissions on the part of the Security Assessor or the independent auditor or the accuracy or content of any SOC 2 Audit Report provided to Snowflake by a Listing Provider.
- Transactions. All Transactions conducted using the Listing Functionality are between Customer and a Listing Provider and will be governed by Listing Terms. Snowflake does not guarantee that attempts to enter into a Transaction will be accepted or approved by any Listing Provider. Subject to Section 7.1 (Snowflake Products), Snowflake is not a party to such Listing Terms or responsible for the delivery of any Product.
- Support. Unless otherwise provided by these Terms, the Listing Provider will be solely responsible for addressing support and maintenance matters relating to its Listing Provider Materials and Listing Terms, and inquiries or requests from Listing Consumers regarding its Listing Provider Materials and Listing Terms, including those related to quality, content, errors, or refunds. Any inquiries, requests, complaints, or claims with respect to the Listing Terms or Listing Provider Materials should be directed to the applicable Listing Provider.
- ACCESS TO LISTING PROVIDER MATERIALS. Customer acknowledges and agrees that: (i) Snowflake may at any time limit, suspend, or terminate Customer’s and any Listing Provider’s abilities to access or use the Listing Functionality, subject to Section 11 (Term and Termination), including, subject to Section 7.1 (Snowflake Products), including the abilities to access, use, purchase, and share, as applicable, Listing Provider Materials using the Listing Functionality; and (ii) Listing Providers may at any time stop using the Listing Functionality to share their Listing Provider Materials, subject to applicable terms with Snowflake, the Provider and Consumer Policies, the applicable Listing Terms, and any other existing obligations between Customer and the Listing Provider; in each case without liability to Snowflake (subject to Section 7.1 (Snowflake Products).
- COMPLIANCE WITH APPLICABLE LAW. Customer represents and warrants that it will comply with all applicable laws and regulations in connection with using the Listing Functionality, including in connection with all Transactions and Listing Provider Materials it obtains or uses, and by obtaining all necessary consents, permissions, and licenses with respect to its access, use, and, if applicable, purchase of such Listing Provider Materials. For clarity, to the extent that the Listing Provider Materials include or use artificial intelligence or machine learning services or technology (“AI Technology”), and without limitation to any different allocation of risk as may be directly agreed upon between the relevant Listing Provider and Customer, Customer acknowledges and agrees that (i) Customer is responsible for all acts, omissions, results, decisions, and consequences arising from Customer’s use of the AI Technology, including compliance with any applicable obligations or restrictions arising from data protection laws and agreements, intellectual property laws, and laws and regulations governing the use of AI Technology; and (ii) the AI Technology is not designed for use with any sensitive, critical, vulnerable, or hazardous systems or environments, use that could result in harm to persons or property, or use that could violate individual rights.
- SNOWFLAKE AS LISTING PROVIDER.
- Snowflake Products. Snowflake may provide or sell its own Product(s) using the Listing Functionality as a Listing Provider. In the event of a conflict between these Terms and any Listing Terms applicable to Snowflake’s Products, the Listing Terms will take precedence over these Terms.
- Snowflake Product Configurations. Without limitation to any applicable Listing Terms, to the extent that Customer accesses or uses any Snowflake Product(s), Customer is solely responsible and liable for (i) any Customer Configurations, including with respect to their accuracy, content, and legality; and (ii) evaluating and ensuring that any Customer Configurations or Default Configurations that Customer selects or uses meet Customer’s specific requirements, legal or otherwise.
- External Offerings. Customer may, in its sole discretion, use External Offerings in connection with its use of Snowflake Products, including for transmitting data between such External Offerings and Snowflake Products. Customer acknowledges and agrees that External Offerings are not part of any Snowflake Product(s) or the Service, and Snowflake has no obligations or liability under these Terms with respect to such External Offerings or data transmissions. Customer will acquire and maintain all rights and licenses to the applicable External Offerings as are necessary for Customer’s use thereof in connection with Snowflake Products, including pursuant to any governing terms that the provider of such External Offerings requires in connection with such use. To the extent Customer uses any External Offerings with Snowflake Products, Customer shall use such External Offerings in accordance with (a) the External Offering Terms, located at https://www.snowflake.com/legal/external-offering-terms/ (or such successor URL as may be designated by Snowflake); (b) the Supplemental Documentation; and (c) all applicable laws and regulations. Further, Customer shall not use External Offerings in a manner that (i) causes Snowflake to be in breach of its obligations under applicable laws and regulations; or (ii) violates the rights or terms of any third party. For the avoidance of doubt, to the extent that Customer utilizes Snowflake Products to transfer data for which Snowflake is processor under the Listing Terms out of the Service to any External Offerings, Customer understands and agrees that such transferred data is no longer data processed by or on behalf of Snowflake.
- FEES AND PAYMENTS.
- Snowflake Fees. Snowflake does not currently charge for access to or use of the Listing Functionality, but Customer’s use of the Service, including querying or making other use of any Products in Customer’s Account(s), will incur fees in accordance with Customer’s Service Agreement.
- Invoices and Product Cost. If Customer purchases a Product using the Listing Functionality, Customer is solely responsible for the Product Cost, if any, established by the Listing Provider for the Product in the associated Listing Information. At the Listing Provider’s option (as indicated in the Listing Information), Customer may be issued a Product Invoice for such Product Cost (and, subject to Section 7 (Taxes), any Taxes) by (i) the Listing Provider, directly, or (ii) Snowflake, on behalf of the Listing Provider, in accordance with the Supplemental Documentation (in either case, the “Invoicing Party”). Customer will pay the Invoicing Party the Product Cost and all amounts set forth on the Product Invoice within the Payment Period specified on such Product Invoice.
- Purchase Order. If Customer issues a purchase order for the Product Invoice and Snowflake is the Invoicing Party, then: (i) any such purchase order submitted by Customer is for its internal purposes only, and Snowflake rejects, and in the future is deemed to have rejected, any purchase order terms to the extent they add to or conflict in any way with these Terms or the applicable Product Invoice and such additional or conflicting terms will have no effect; (ii) the purchase order shall be without limitation to Snowflake’s or the Listing Provider’s right to collect the total amount due on the Product Invoice; (iii) the purchase order must be for the total amount due on the Product Invoice; and (iv) on request, Snowflake will reference the purchase order number on the associated Product Invoices (solely for administrative convenience), so long as Customer provides the purchase order (with the purchase order number) to Snowflake at the time of the Transaction.
- Payments. All payments made under these Terms to Snowflake as the Invoicing Party will be made in U.S. dollars to an account designated by Snowflake, or such other payment method mutually agreed upon by the Parties, and will be non-refundable. To the extent there are any payment disputes (including any refund requests or other payment requests) between Customer and a Listing Provider, any settlements of such disputes must be agreed upon directly between Customer and the Listing Provider. Customer represents and warrants that Customer has the right to use any payment method that Customer submits in connection with a Transaction. Any amounts due to Snowflake on behalf of Listing Providers and not paid when due will accrue late charges at the lesser of a rate of 1.5% per month or the highest rate permitted by applicable law. Customer will reimburse Snowflake for all reasonable costs and expenses incurred (including reasonable attorneys’ fees) in collecting from Customer overdue amounts payable hereunder.
- Marketplace Capacity Drawdown Program. In cases where Customer has elected to participate in the MCD Program for the purchase of any Products, Customer’s use of the MCD Program shall be subject to the Snowflake Marketplace Capacity Drawdown Program Terms, located at https://www.snowflake.com/legal (or such successor URL as may be designated by Snowflake) (the “MCD Terms”), which are incorporated herein by reference.
- Payment Processor. In cases where Snowflake is the Invoicing Party, Snowflake may, in its sole discretion, use the Payment Processor to process payments under these Terms for the Product Cost (and, subject to Section 9 (Taxes), any Taxes) in accordance with the Product Invoice. Payment Processor carries out the Payment Processing for these Transactions and sends the Product Invoice to Customer as described in the Supplemental Documentation. By agreeing to these Terms and entering a Transaction with a Listing Provider, Customer acknowledges and agrees that Snowflake may enroll Customer with the Payment Processor in accordance with the Supplemental Documentation and, as part of that enrollment process, Snowflake will provide Customer’s billing information on file with Snowflake to the Payment Processor. Customer’s use of the Payment Processing services is subject to the Processor Agreement. Snowflake is not a party to the Processor Agreement and is not responsible for the performance of or under such Processor Agreement. For the avoidance of doubt, Customer’s payment of the Product Cost (and, subject to Section 9 (Taxes), any Taxes) to the Payment Processor in accordance with the Product Invoice will be deemed to constitute payment of such amount by Customer to the Listing Provider.
- No Set-Off. Customer will not have any rights to set off, discount, or otherwise reduce or refuse to pay any amounts due under these Terms for any reason.
- TAXES. Product Costs do not include Taxes. Customer is responsible for paying all Taxes associated with the Transactions, including Customer’s access, use, and purchase of any Listing Provider’s Product. For any Transactions, the applicable Listing Provider is solely responsible for managing the collection, remittance, and reporting of any Taxes in connection with its Product and the associated Transactions. If Snowflake has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, Snowflake will invoice Customer and Customer will pay that amount unless Customer provides Snowflake with a valid tax exemption certificate authorized by the appropriate taxing authority. Taxes will not be deducted from payments to Snowflake, except as required by applicable law, in which case Customer will increase the amount payable as necessary so that, after making all required deductions and withholdings, Snowflake receives and retains (free from any liability for Taxes) an amount equal to the amount it would have received had no such deductions or withholdings been made. Upon Snowflake’s request, Customer will provide to Snowflake its proof of withholding tax remittance to the respective tax authority. The VAT/GST Registration Number provided by Customer shall be used to confirm the business use of the Listing Functionality.
- LICENSES AND OWNERSHIP; FEEDBACK.
- Snowflake Rights. The Parties acknowledge and agree that the Listing Functionality, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein (other than Listing Provider Materials), is owned by Snowflake or Snowflake’s licensors and is protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Listing Functionality are reserved by Snowflake or Snowflake’s licensors, as applicable. Subject to Customer’s compliance with these Terms, Customer is hereby granted a limited, non-transferable, non-sublicensable, non-exclusive license for the Term to access and use the Listing Functionality.
- Information Disclosed to Listing Providers. If Customer accesses, uses, or purchases Listing Provider Materials, Snowflake collects and may disclose to the relevant Listing Provider Customer’s contact information as it exists in the user profile, general account details, status as a Snowflake trial customer (whether free or otherwise), and details about the Transaction, including Listing Usage Data (which identify Customer). Snowflake will collect and disclose such information in accordance with Snowflake’s Privacy Notice at https://www.snowflake.com/privacy-policy/ or successor site. Listing Providers may use such information in accordance with their respective privacy notices provided to Customer during the Transaction, including to market other Products offered by such Listing Providers using the Listing Functionality. Customer may obtain additional information regarding the Listing Provider’s processing of such information, and how to contact the Listing Provider, from the Listing Provider’s privacy notice.
- Feedback. At its option, Snowflake may freely use and incorporate into its products and services any suggestions, comments, or other feedback voluntarily provided by Customer or by any Authorized Users relating to Snowflake’s products or services.
- Listing Usage Data. Customer acknowledges and agrees that Snowflake may collect and use Listing Usage Data to develop, improve, support, and operate its products and services.
- TERM AND TERMINATION.
- Term. These Terms are effective as of the Effective Date and will continue until (i) either Party provides the other Party with at least 30 days’ written notice of termination prior to the desired termination date; or (ii) these Terms are terminated in accordance with Section 11.2 (Termination by Customer) or Section 11.3 (Termination by Snowflake); whichever is earlier (the “Term”).
- Termination by Customer. Subject to these Terms and any existing obligations between Customer and any Listing Provider, Customer may terminate these Terms by ceasing to use the Listing Functionality to access, use, and, if applicable, purchase any Listing Provider Materials, including any associated Product.
- Termination by Snowflake. Snowflake reserves the right, without incurring any associated liability, to terminate these Terms at any time, if Snowflake determines or reasonably suspects that: (i) Customer is violating any applicable laws, policies, or agreements (including these Terms, any applicable Listing Terms, and the Provider and Consumer Policies); (ii) Customer is abusing Snowflake’s services; or (iii) Customer has created any legal, regulatory, security, or reputational risks for Snowflake.
- Cure. Prior to exercising its rights under Section 11.3 (Termination by Snowflake), Snowflake will make commercially reasonable efforts to provide Customer an opportunity to cure any such prohibited conduct, unless, in Snowflake’s opinion: (i) providing such a cure opportunity would be contrary to applicable law; (ii) the provision of such an opportunity, or failing to timely limit, suspend, or terminate Customer’s access to or use of the Listing Functionality, would harm Snowflake, its customers, or any other third party; or (iii) the prohibited conduct is not reasonably capable of cure.
- Effect of Termination. Upon termination of these Terms: (i) Snowflake may limit, suspend, or terminate Customer’s abilities to access and use the Listing Functionality, including the abilities to access, use, and, if applicable, purchase Listing Provider Materials; and (ii) Customer will, and will ensure its Authorized Users will, promptly cease all use of the Listing Functionality. Snowflake will have no liability to Customer for any limitation, termination, or suspension of access to or use of the Listing Functionality, nor will limitation, termination, or suspension of such access or use: (i) limit any other rights or remedies Snowflake may have; (ii) entitle Customer to any refund; or (iii) affect Customer’s obligation to pay all Product Costs and Taxes due or otherwise accrued through the date of limitation, suspension, or termination.
- Survival. The following sections will survive any termination of the Terms: Sections 1 (Introduction); 5 (Access to Listing Provider Materials); 6 (Compliance with Applicable Law); 7 (Snowflake as Listing Provider); 8 (Fees and Payments); 9 (Taxes); 10 (Licenses and Ownership; Feedback); 11 (Term and Termination); 12 (Indemnification); 13 (Warranty and Disclaimer); 14 (Limitations of Liability); 16 (General Terms); and 17 (Defined Terms).
- INDEMNIFICATION.
- Indemnification by Snowflake. Snowflake will defend Customer against any claim by a third party alleging that the Listing Functionality, when used in accordance with these Terms and the Supplemental Documentation, infringes any intellectual property right of such third party, and will indemnify Customer for any damages and costs finally awarded against Customer or agreed in settlement by Snowflake (including reasonable attorneys’ fees) resulting from such claims. The foregoing obligations of Snowflake will not apply to the extent the applicable claim is directly attributable to: (i) Customer’s gross negligence or willful misconduct; or (ii) infringement of intellectual property by any materials not provided by Snowflake (including any Listing Provider Materials), either alone or in combination with the Listing Functionality.
- Indemnification by Customer. Customer will defend Snowflake against any claim by a third party arising from or relating to: (i) Customer Configurations; (ii) its use of Listing Provider Materials; and/or (ii) Customer’s breach of these Terms; and Customer will indemnify Snowflake for any damages and costs finally awarded against Snowflake or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such claims. The foregoing obligations of Customer will not apply to the extent the applicable claim is directly attributable to Snowflake’s gross negligence or willful misconduct.
- Indemnification Procedures. In the event of a potential indemnity obligation under Section 12, the indemnified Party (the “Indemnified Party”) will: (i) promptly notify the other Party (the “Indemnifying Party”) in writing of the claim; (ii) allow the Indemnifying Party the right to control the investigation, defense, and settlement (if applicable) of such claim at the Indemnifying Party’s sole cost and expense; and (iii) upon request of the Indemnifying Party, provide all necessary cooperation at the Indemnifying Party’s expense. Failure by the Indemnified Party to notify the Indemnifying Party of a claim under Section 12 shall not relieve the Indemnifying Party of its obligations under Section 12. However, the Indemnifying Party shall not be liable for any litigation expenses that the Indemnified Party incurred prior to the time when notice is given or for any damages and/or costs resulting from any material prejudice caused by the delay or failure to provide notice to the Indemnifying Party in accordance with Section 12. The Indemnifying Party may not settle any claim that would bind the Indemnified Party to any obligation (other than payment covered by the Indemnifying Party or ceasing to use infringing materials) or require any admission of fault by the Indemnified Party, without the Indemnified Party’s prior written consent, such consent not to be unreasonably withheld, conditioned, or delayed. Any indemnification obligation under Section 12 will not apply if the Indemnified Party settles or makes any admission with respect to a claim without the Indemnifying Party’s prior written consent.
- WARRANTY AND DISCLAIMER.
Subject to Section 15 (Previews), Snowflake warrants that the Listing Functionality will work in substantial conformity with the Supplemental Documentation. Except as expressly set forth in these Terms and without limiting any provisions in any other agreement, the Listing Functionality is provided to Customer on an as-is and as-available basis and, except as set forth in the immediately preceding sentence, Snowflake makes no representations or warranties of any kind, implied or expressed, with respect to the Listing Functionality, including warranties of merchantability, title, non-infringement, or fitness for a particular purpose, which are disclaimed. Snowflake does not represent or warrant that the use of the Listing Functionality will be uninterrupted or error-free. Although Snowflake attempts to make use of the Listing Functionality safe, subject to Section 7 (Snowflake as Listing Provider), Snowflake cannot and does not represent or warrant that Listing Provider Materials offered using the Listing Functionality are free of harmful content or materials.
- LIMITATIONS OF LIABILITY. Sections 14.1 (Exclusion of Damages) and 14.2 (Total Liability) below will apply: (a) regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise; (b) even if any limited remedy specified in these Terms is found to have failed of its essential purpose; (c) to the maximum extent permitted by applicable law; and (d) notwithstanding any other provision of these Terms.
- Exclusion of Damages. Except with respect to Excluded Claims, in no event will either Party or its Affiliates be liable to the other Party or its Affiliates for any loss of use, lost or inaccurate data, interruption of business, costs of delay, cover costs, lost profits, or any indirect, special, incidental, reliance, punitive, exemplary, or consequential damages of any kind, even if informed of the possibility of such damages in advance.
- Total Liability. Except with respect to Excluded Claims, in no event will either Party’s or its Affiliates’ total liability to the other Party or its Affiliates for all claims in the aggregate (for damages or liability of any type) in connection with these Terms exceed $50,000 (USD).
- PREVIEWS. From time to time, Snowflake may make Previews available to Customer, as may be identified through the release notes and generally identified in the Supplemental Documentation. No information or advice, whether oral or written, obtained from Snowflake or through the Previews will create any warranty. Customer may use Previews solely for internal evaluation purposes and in accordance with the Preview Terms (located at https://www.snowflake.com/legal) and will not use Previews to process Personal Data, Sensitive Personal Data, or other data that is subject to any compliance or legal requirements. Snowflake may change or discontinue Previews at any time without notice. Snowflake may choose not to make a Preview generally available. Snowflake may use information about Customer’s use and evaluation of Previews for Snowflake’s product improvement and development. Non-public information about a Preview is deemed to be the Confidential Information of Snowflake.
- GENERAL TERMS.
- Assignment. These Terms will bind and inure to the benefit of each Party’s permitted successors and assigns. Neither Party may assign these Terms without the advance written consent of the other Party, except that either Party may assign these Terms in their entirety in connection with a merger, reorganization, acquisition, or other transfer of all or substantially all of such Party’s assets or voting securities to such Party’s successor; and Snowflake may assign these Terms in their entirety to any Affiliate. Each Party shall promptly provide notice of any such assignment (which for Snowflake, may be provided by posting a notice on the Marketplace, notwithstanding Section 16.7 (Notices)). Any attempt to transfer or assign these Terms except as expressly authorized under this section will be null and void.
- Subcontracting. Either Party may use subcontractors and other third-party providers in connection with the performance of its activities under these Terms as it deems appropriate, provided that each Party remains responsible for the performance of each such subcontractor or third-party provider.
- Snowflake Affiliates. While Snowflake remains fully liable and responsible for all Snowflake obligations under these Terms, the Parties acknowledge that certain obligations under these Terms may be fulfilled by Snowflake’s Affiliates.
- Severability; Interpretation; Conflicts. If a court of competent jurisdiction holds any provision of these Terms to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that these Terms will otherwise remain in effect. Section headings are inserted for convenience only and shall not affect interpretation of these Terms. The term “including” and its derivatives will be interpreted to mean “including without limitation.” In the event of a conflict between the Service Agreement, these Terms and/or (where applicable) the Provider and Consumer Policies relating to Customer’s use of the Listing Functionality, the following order of priority will apply: (i) these Terms, (ii) (where applicable) the Provider and Consumer Policies, and (iii) the Service Agreement.
- Confidentiality. Each Party (as the “Receiving Party”) will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to: (i) not use any Confidential Information of the other Party (the “Disclosing Party”) for any purpose outside the scope of these Terms; and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with these Terms and who are bound by confidentiality obligations to or have signed a confidentiality agreement with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. If the Receiving Party is required by law, regulation, or court order to disclose Confidential Information, then the Receiving Party shall, to the extent legally permitted, provide the Disclosing Party with advance written notice and cooperate in any effort to obtain confidential treatment of the Confidential Information, including an opportunity for the Disclosing Party to seek appropriate administrative or judicial relief. The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party, the Disclosing Party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.
- Governing Law, Jurisdiction, and Venue. These Terms will be governed by the laws of the State of Delaware and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods. The exclusive jurisdiction and venue for actions related to the subject matter of these Terms will be the state and federal courts located in New Castle County, Delaware, U.S.A., and both Parties hereby submit to the personal jurisdiction of such courts.
- Notices. All notices must be in writing (in English) and addressed to the Parties via email: (i) for Snowflake, notices must be sent to [email protected], unless indicated otherwise herein; and (ii) for Customer, to the email address of an Org Admin as configured in the Service, or if no such email is configured in the Service, Customer’s product notification email address as configured in the Service. and, if neither email is configured in the Service, Customer acknowledges that the means of notice shall be at Snowflake’s reasonable discretion and Snowflake’s ability to timely notify shall be negatively impacted. Notices will be deemed to have been received by the addressee upon the day of sending by email. Snowflake may change its email address for notices under these Terms by providing Customer written notice in accordance with this section. Customer may change its email address for notices by updating it within the Service.
- Changes to Terms. Notwithstanding anything in these Terms to the contrary, Snowflake may update or change these Terms, including by posting updated terms on https://www.snowflake.com/legal (or such successor URL as may be designated by Snowflake). For material changes or changes that may have material impact on Customer, Snowflake will provide reasonable notice to Customer in accordance with Section 16.7 (Notices). For any changes which may cause Customer to be in noncompliance with these Terms, Snowflake will provide 30 days’ written notice prior to the effective date of such changes, in accordance with Section 16.7 (Notices). Customer’s sole and exclusive remedy if it does not agree to any updates or changes to these Terms will be to terminate these Terms in accordance with Section 11 (Term and Termination). Customer’s failure to terminate these Terms within ten days after any change will constitute Customer’s consent to such change.
- No Waiver. No waiver will be implied from conduct or failure to enforce or exercise rights under these Terms, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived.
- Entire Agreement. These Terms are the complete and exclusive statement of the mutual understanding of the Parties in connection with Customer’s use of the Listing Functionality as a Listing Consumer and supersede and cancel all previous written and oral agreements, understandings and communications relating to the subject matter in these Terms. Each Party represents that, in connection with the Listing Functionality, it has not relied on any term or representation not contained in these Terms. Any Customer, including any Customer that is a U.S. Governmental Entity, that is subject to any additional requirements or terms and conditions (whether by way of applicable law, statute, rules, regulations and/or policy (“Additional Terms”)) that conflict with these Terms or otherwise impose additional obligations or restrictions on Snowflake, is prohibited from use of all Listing Functionality unless approved by Snowflake in writing. Snowflake reserves the right to immediately terminate any such unauthorized use of the Listing Functionality. Should Additional Terms apply, please reach out to Snowflake at [email protected] for additional information.
- Export Control. Customer agrees to comply with all export and import laws and regulations of the United States and other applicable jurisdictions. Without limiting the foregoing, Customer: (i) represents and warrant that Customer is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country, or part thereof, that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country; (ii) will not (and will not permit any third parties to) access or use the Listing Functionality in violation of any U.S. export embargo, prohibition or restriction; and (iii) will not submit or pass through the Listing Functionality any information that is controlled under the U.S. International Traffic in Arms Regulations.
- Force Majeure. Neither Party will be liable to the other for any delay or failure to perform any obligation under these Terms (except for failure to pay applicable Product Cost(s), Fees, and Taxes) if the delay or failure results from any cause beyond such Party’s reasonable control that could not have been prevented through the use of commercially reasonable safeguards, including acts of God, labor disputes, or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms, or other elements of nature, blockages, embargoes, riots, public health emergencies (including pandemics and epidemics), acts or orders of government, acts of terrorism, or war.
- Independent Contractors. The Parties to these Terms are independent contractors, and there is no relationship of partnership, joint venture, employment, franchise, or agency created hereby between the Parties. Neither Party will have the power to bind the other or incur obligations on the other Party’s behalf without the other Party’s prior written consent, and neither Party’s employees are eligible for any form or type of benefits, including health, life, or disability insurance, offered by the other Party to its employees.
- DEFINED TERMS.
- “Account(s)” means Customer’s account(s) in which Customer stores and processes Customer Data in the Service as described in the Service Agreement.
- “Additional Terms” has the meaning set forth in Section 16.10 (Entire Agreement).
- “Affiliate” means (a) for Customer, any entity that directly or indirectly controls, is controlled by, or is under common control with Customer, where “control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of Customer; and (b) for Snowflake, the Authorized Snowflake Affiliates set forth at https://www.snowflake.com/legal/snowflake-sub-processors/ and solely for purposes of Section 16.5 (Confidentiality), any entity that directly or indirectly controls, is controlled by, or is under common control with Snowflake, where “control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of Snowflake.
- “AI Technology” has the meaning set forth in Section 6 (Compliance with Applicable Law).
- “Authorized Users” means employees and contractors of Customer and its Affiliates who are authorized by Customer to use the Listing Functionality.
- “Confidential Information” means all information that is identified as confidential at the time of disclosure by the Disclosing Party or reasonably should be known by the Receiving Party to be confidential or proprietary due to the nature of the information disclosed and/or the circumstances surrounding the disclosure. Confidential Information shall not, however, include information that the Receiving Party can demonstrate: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of the Receiving Party.
- “Customer” means the person or entity accepting these Terms and includes, as applicable, U.S. Governmental Entities.
- “Customer Configurations” means all configurations, code, templates, policies, constraints, or other settings developed or created by Customer or its Authorized Users in connection with use of a Product provided by Snowflake, including any modifications, deletions, or additions to any Default Configurations made by Customer or its Authorized Users.
- “Customer Data” means any data or data files of any type that are uploaded by or on behalf of Customer for storage or processing in the Service.
- “Default Configurations” means all default configurations, code, templates, policies, constraints, or other settings provided by Snowflake in connection with its Product(s).
- “Disclosing Party” has the meaning set forth in Section 16.5 (Confidentiality).
- “Effective Date” means the date on which Customer accepted these Terms in accordance with Section 1.5 (Introduction).
- “Excluded Claims” means obligations and claims based on: (a) a Party’s payment obligations under these Terms; (b) a Party’s express obligations under Section 12 (Indemnification); and/or (c) liability which, by law, cannot be limited (e.g., U.S. tort claims for gross negligence and willful misconduct).
- “External Offerings” means separate or third-party data, databases, services, offerings or applications that are independent from, but interoperate with any Snowflake Offerings, and may be procured or used by Customer. For clarity, External Offerings are subject to separate terms, and Snowflake has no obligations or liability with respect thereto under these Terms.
- “Indemnified Party” has the meaning set forth in Section 12.3 (Indemnification Procedures).
- “Indemnifying Party” has the meaning set forth in Section 12.3 (Indemnification Procedures).
- “Invoicing Party” means the party that provides a Product Invoice to Customer in accordance with Section 8.2 (Invoices and Product Cost).
- “Listing Consumer” means Customer and any other customer or potential customer of a Listing Provider that has been authorized to access, use, and, if applicable, purchase the Listing Provider’s Product(s) using the Listing Functionality.
- “Listing Functionality” means a Snowflake offering that permits Listing Providers to offer data, software, or services to Listing Consumers, as described in the Supplemental Documentation, and any derivative works, modifications, updates, or improvements thereto.
- “Listing Information” means information about a Product (but not the Product itself), including title, description, any applicable metadata, any information made available via a data dictionary (including any samples of the Product that are made available), the applicable Listing Provider’s branding, name, logo, trademarks, and service marks, the branding, name, logo, trademarks, and service marks of any third party on whose behalf the applicable Listing Provider makes a Product available, Product Cost, Video Content, images, and other information provided by the applicable Listing Provider and made available to Listing Consumers using the Listing Functionality.
- “Listing Provider” means any entity (which may include Snowflake customers or Snowflake) who makes available its Product(s) to Listing Consumers using the Listing Functionality.
- “Listing Provider Materials” means all information, data, content, and other materials, in any form or medium, that are submitted, posted, collected, transmitted, or otherwise provided or made available by or on behalf of a Listing Provider or an Authorized User using the Listing Functionality or to Snowflake in connection with a Listing Provider’s and its Authorized Users’ use of the Listing Functionality. For greater certainty, Listing Provider Materials include Products and Listing Information.
- “Listing Terms” means the written terms between Customer and a Listing Provider for a Transaction.
- “Listing Usage Data” means usage and operations data in connection with Customer’s use of the Listing Functionality, including metadata.
- “Marketplace” means the Snowflake marketplace as described in the Supplemental Documentation.
- “MCD Program” has the meaning set forth in the MCD Terms.
- “MCD Terms” has the meaning set forth in Section 8.5 (Marketplace Capacity Drawdown Program).
- “Org Admin” means an individual authorized by Customer to: (i) maintain the organization administrator system role for the Service and the Listing Functionality; (ii) manage operations at the organization level; and (iii) accept these Terms on behalf of Customer.
- “Parties” means Snowflake and Customer, collectively.
- “Party” means Snowflake or Customer, individually, as required by the context of its use.
- “Payment Period” means the payment schedule or due date, as stated on the Transaction’s Product Invoice.
- “Payment Processing” means the processing and settlement of the Product Cost (and, where applicable, any Taxes) by Payment Processor for any Transactions.
- “Payment Processor” means the third-party payment processor, Stripe Inc. (“Stripe”) or such other third-party payment processors as Snowflake may designate from time to time. Stripe’s website is available at https://stripe.com/ (or such successor URL as may be designated by Stripe) and Stripe’s privacy policy is available at https://stripe.com/us/privacy (or such successor URL as may be designated by Stripe).
- “Personal Data” means any information, including opinions, relating to an identified or identifiable natural person and includes similarly defined terms under data protection laws, including the definition of “personal information” in the California Consumer Privacy Act of 2018 (as may be amended from time to time).
- “Previews” means preview, beta, or other pre-general availability release of integrations and features for the Listing Functionality that are offered by or on behalf of Snowflake.
- “Processor Agreement” means a separate agreement between the Payment Processor and Customer for the provision of Payment Processing by the Payment Processor.
- “Product” means data, software, or services provided by or on behalf of a Listing Provider (or an Authorized User of a Listing Provider) to Listing Consumers using the Listing Functionality.
- “Product Invoice” means an invoice issued for the Product Cost due for any Transaction.
- “Product Cost” means the amount (calculated by time and/or usage) specified by a Listing Provider for a Transaction pursuant to the applicable Listing Terms and any applicable terms in the Listing Information.
- “Product Invoice” has the meaning set forth in Section 8.2 (Invoices and Product Cost).
- “Provider and Consumer Policies” means the Provider and Consumer Policies available at https://www.snowflake.com/provider-policies/ (or such successor URL as may be designated by Snowflake).
- “Receiving Party” has the meaning set forth in Section 16.5 (Confidentiality).
- “Security Assessor” means the third-party security and compliance vendor, Vanta, Inc., or such other third-party as Snowflake may designate from time to time. Vanta’s website is available at http://www.vanta.com (or such successor URL as may be designated by Vanta).
- “Sensitive Personal Data” means (i) Personal Data that is not publicly available and includes or reveals any of the following: Social Security number, driver’s license, state identification card, tax identification number, passport number, military identification number, or other unique identification number issued on a government document commonly used to verify the identity of a specific individual; account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; economic position; consumer reports (as defined under the Fair Credit Reporting Act); precise geolocation; contents of mail, email, and text messages; racial or ethnic origin, political opinions, religious or philosophical beliefs, or citizenship or immigration status; trade union membership; genetic data; biometric data, such as a retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry; health or medical data; health insurance information; data concerning a natural person’s sex life or sexual orientation; or Personal Data of children under 16 years of age; and (ii) any similar terms defined under data protection laws, such as ‘sensitive personal information’ or ‘sensitive personally identifiable information.’
- “Service” means the generally available software-as-a-service offering hosted by or on behalf of Snowflake, which for clarity, excludes the Listing Functionality.
- “Service Agreement” means that separate written software-as-a-service or cloud agreement governing the Service, or if no such written agreement exists, the Snowflake Terms of Service located at https://www.snowflake.com/legal/ (or such successor URL as may be designated by Snowflake), entered into by and between Customer (or one of its Affiliates) and Snowflake (or one of its Affiliates).
- “Snowflake” has the meaning set forth in Section 1.1 (Introduction).
- “Snowflake Offering” has the meaning set forth in Customer’s Service Agreement, or if such term is not defined in Customer’s Service Agreement, as defined in the Snowflake Terms of Service located at https://www.snowflake.com/legal/ (or such successor URL as may be designated by Snowflake), between Customer (or one of its Affiliates) and Snowflake (or one of its Affiliates).
- [RESERVED]
- “SOC 2 Audit Report” means a SOC 2 Type 1 or SOC 2 Type 2 audit report from a qualified, independent auditor attesting to the sufficiency of the security controls for Product(s) made available by Listing Providers.
- “Supplemental Documentation” means the current technical documentation and usage guides for the Listing Functionality, made available at https://other-docs.snowflake.com/ (or such successor URL as may be designated by Snowflake).
- “Taxes” means any taxes, levies, duties or similar governmental assessments of any nature, including, for example, any sales, use, GST, value-added, withholding, or similar taxes, whether domestic or foreign, or assessed by any jurisdiction, but excluding any taxes based on net income of Snowflake.
- “Term” has the meaning set forth in Section 11.1 (Term).
- “Terms” means these Snowflake Consumer Terms of Service, made available at https://www.snowflake.com/legal/ (or such successor URL as may be designated by Snowflake), which may be updated from time to time in accordance with Section 16.8 (Changes to Terms).
- “Transaction” means any access, use, or purchase of a Product granted by a Listing Provider to Customer.
- “U.S. Government Consumer Amendment” has the meaning set forth in Section 1.1 (Introduction).
- “U.S. Governmental Entity” means an agency of the federal government of the United States of America, or any government of any state thereunder. If the U.S. Governmental Entity is a state government or an agency of a state government, then references to federal law or regulations shall be replaced with a reference to the corresponding state law or regulation if such exists.
- “VAT/GST Registration Number” means the VAT/GST registration number of the business location(s) where Customer is legally registered and the Listing Functionality is used for business purposes.
- REGIONAL TERMS.
- Choice of Language. The Parties have requested that these Terms and all related documents be drawn up in English only.
- Les Parties souhaitent que les présentes Conditions et tous les documents connexes soient rédigés en anglais uniquement.
- Choice of Language. The Parties have requested that these Terms and all related documents be drawn up in English only.