SnowflakePriority Support

Personalized support ensures our fastest response times and follow-the-sun coverage for critical and high-severity issues.

Your Success IsOur Priority

Designated Support Account Managers gain deep understanding of your account and drive swift assistance, guide you through the weekly release process, and deliver actionable insights to ensure you're getting the most from Snowflake.

Not ready for paid support? Check out free support available to all Snowflake customers.

Key Benefits

  • Our fastest response times for critical and high-severity issues
  • An expanded Snowflake Account team, including: Support Account Manager, Senior Level Support Engineer and Priority Insight Engineer
  • Direct support for your release readiness strategy
  • Personalized insights and monitoring to drive actionable performance improvements

The Right Expertise at the Right Time

Empower your account with next level support. Senior-level Snowflake experts are always at your service, with lightning-fast response time and 24/7 coverage for business-critical issues.

Ongoing case oversight from dedicated support account managers drives a seamless experience. Access to our most senior engineers ensures the right level of expertise and engagement, eliminating roadblocks so that you can focus on business results.

Effortless Release Management

Welcome to your one-stop destination for mastering Snowflake releases. Priority Support experts have insider knowledge of Snowflake's weekly updates and monthly Behavior Change releases (BCRs).

With this expert guidance, you can seamlessly navigate the release process, avoid potential issues, and stay at the forefront of innovation. Trust us to ensure your Snowflake journey is smooth and efficient.

Active Insights to Drive Optimization

Personalized operational insights equip you to take charge of your Snowflake environment like never before. Active performance monitoring and actionable insights are tailored to your organization's unique needs and goals.

Partnering with the Priority Support team, you can confidently manage costs, enhance efficiencies, and ensure a seamless Snowflake experience for your entire team.

Support Offerings

The Priority Support program is worth every penny compared to similar services we have purchased from other companies. It is the level of engagement, proactiveness, and deliverables that really sets it apart."

– Snowflake Priority Support Customer

Speak with a Priority SupportRepresentative