Version Date: March 21, 2023
Note: Listing Providers should refer to the Provider Terms of Service and their Customer Agreement with Snowflake for capitalized terms in these Provider Policies.
We expect Listing Providers to accurately represent themselves and be responsive to Listing Consumer requests.
If you need to report an issue with a Product or a Listing Provider, please fill out this form.
Misrepresentation & Impersonation
Listing Providers must not mislead Listing Consumers by impersonating anyone (for example, another company or Listing Provider). Listing Providers must not imply that their organizations are related to or authorized by someone that they aren’t. Listing Providers must be careful not to use logos, descriptions, titles, or other elements that could mislead Listing Consumers about their organizations’ relationship to another entity.
Listing Providers are expected to respond promptly to Listing Consumers requesting access to their Products and share the requested Products in a timely manner. Listing Providers must also respond promptly to other inquiries, such as those related to payments or support. Listing Providers must follow these timelines:
- Respond to prospective Listing Consumers within three (3) business days of receiving a request to access Provider’s Products.
- Replicate and share Products within two (2) business days of a request to access Provider’s Products with respect to Free Listings or Paid Listings (as defined below) or on the date contractually agreed upon with the Listing Consumer with respect to Personalized Listings (as defined below).
- Respond to Listing Consumers within five (5) business days for all additional inquiries, such as those related to payments or support.
Listing Providers are also expected to respond to Snowflake inquiries about their Listings within three (3) business days. These inquiries include questions related to Consumer inquiries, Consumer Responsiveness, and quality issues with their Products.
No Infringing or Unlawful Provider Materials
Listing Providers must not provide any Provider Materials that are infringing, unlawful, or in violation of third-party rights, including third-party terms of service.
Use of Usage Metrics
Any usage metrics that we share with a Listing Provider about a Listing Consumer’s use of the Listing Provider’s Products are Confidential Information and must only be used for internal business purposes. Listing Providers may not use usage metrics for publishing benchmarks or revealing adoption of listings. Listing Providers may only use Personal Information supplied by us for marketing if the marketing communications are limited to their Products, such use is in accordance with their public-facing privacy notice, they have obtained all required consents, and they otherwise comply with applicable terms of the Provider Terms of Service.