Version Date: September 15, 2021
Note: Please refer to the Provider Terms of Service and your Agreement with Snowflake for capitalized terms in the Policies.
We expect our Providers to accurately represent themselves and be responsive to Marketplace Consumer requests.
If you need to report an issue with a Data Marketplace Listing or Provider, please fill out this form.
Misrepresentation & Impersonation
Providers should not mislead Marketplace Consumers by impersonating anyone (for example, another company or data provider). Don’t imply that your company is related to or authorized by someone that it isn’t. Be careful not to use logos, descriptions, titles, or other elements that could mislead Marketplace Consumers about your company’s relationship to another entity.
You are expected to respond promptly to Marketplace Consumers requesting access to your listings and share the requested data in a timely manner. Follow the below timelines:
- Respond to prospective Marketplace Consumers within three (3) business days of receiving a request.
- Replicate and share your products within two (2) business days of the request (for example, with Standard Listings) or the date contractually agreed on with the Marketplace Consumer (for example, with Personalized Listings).
- Respond to your Marketplace Consumers within five (5) business days for all additional inquiries, such as those related to payments or support.
No Infringing or Unlawful Content
Snowflake does not allow content that is infringing, unlawful, or in violation of third-party rights, including third-party terms of service.
Use of Usage Metrics
Any usage metrics that Snowflake shares with you about Marketplace Consumer’s use of your Datasets is Confidential Information and shall only be used for internal business purposes. You may not use usage metrics for publishing benchmarks or revealing adoption of the Snowflake Data Marketplace. You may not use Personal Information supplied by Snowflake for marketing except for marketing communications limited to your other products on the Marketplace.