Provider Policies

Version Date: September 15, 2021

Note: Please refer to the Provider Terms of Service and your Agreement with Snowflake for capitalized terms in the Policies.

Provider Expectations

We expect our Providers to accurately represent themselves and be responsive to Marketplace Consumer requests.
If you need to report an issue with a Data Marketplace Listing or Provider, please fill out this form.

Misrepresentation & Impersonation

Providers should not mislead Marketplace Consumers by impersonating anyone (for example, another company or data provider). Don’t imply that your company is related to or authorized by someone that it isn’t. Be careful not to use logos, descriptions, titles, or other elements that could mislead Marketplace Consumers about your company’s relationship to another entity.

Provider Responsiveness

You are expected to respond promptly to Marketplace Consumers requesting access to your listings and share the requested data in a timely manner. Follow the below timelines:

• Respond to prospective Marketplace Consumers within three (3) business days of receiving a request.
• Replicate and share your products within two (2) business days of the request (for example, with Standard Listings) or the date contractually agreed on with the Marketplace Consumer (for example, with Personalized Listings).
• Respond to your Marketplace Consumers within five (5) business days for all additional inquiries, such as those related to payments or support.
  

No Infringing or Unlawful Content

Snowflake does not allow content that is infringing, unlawful, or in violation of third-party rights, including third-party terms of service.

Use of Usage Metrics

Any usage metrics that Snowflake shares with you about Marketplace Consumer’s use of your Datasets is Confidential Information and shall only be used for internal business purposes. You may not use usage metrics for publishing benchmarks or revealing adoption of the Snowflake Data Marketplace. You may not use Personal Information supplied by Snowflake for marketing except for marketing communications limited to your other products on the Marketplace.

Listing and Profile Content Policies

Provider profiles should accurately describe the provider and listings should contain the data advertised.

Profile Requirements

The intent of your provider profile is to clearly convey the data that your organization offers. We require:

• A clear and high quality logo.
• An accurate description of your company, highlighting the relevance to the data that you are providing in your listings.
• Relevant and functioning links.
• In case the provider profile name does not match the organization name in your documentation, terms of service or privacy practices, please clarify the relationship in the company description.

Profile Duplication

Provider profiles should reflect a distinct entity. Please avoid creating duplicate profiles for the same entity.

Listing Practices

It is important that your listing accurately describes the data you’re providing. Specifically:

• The data category you choose needs to reflect the data listed.
• The description needs to include an introduction, detail on the tables and fields offered, and use cases for the data.
• The documentation link must provide additional information on the data offered (for example, data dictionary).
• The links to your documentation, terms, and privacy page must be available to all Marketplace Consumers.
• Links may only be added in the listing description if they help Marketplace Consumers understand the data offering.
  

Listing Promotion Practices

You may not engage in practices to manipulate your position in the Marketplace discovery experience. For example, you may not create multiple undistinguished listings, manipulate keyword searching, or create multiple listings for the same offering.

Link Changes

You may not make material changes to the content of your links after your listing has been approved. Material changes include changing the requirements to access linked web pages that did not exist at the time of approval (for example, adding a login requirement).

Personal Information

Within the listing description, you may not include any actual Personal Information, but you should describe the types of Personal Information included, if any, in your products. If you include Personal Information in your listings, you must be legally authorized to share the Personal Information and have received all necessary consents.

Data Misrepresentation

You must accurately describe the data you are offering. This includes the update frequency, the geographical scope (replication), and the completeness of the fields in your tables/views.

Inciting Harmful or Malicious Use of Data

Your listing should not include or advertise illegal content. It should not suggest or encourage illegal, threatening, or violent uses.

Off-platform Promotion

You may not include advertisements, promotions, or opportunities to purchase products or services outside of the Snowflake Data Marketplace on your listings.

Data Policies

We expect Providers to deliver the data they advertise in their listing and provide Marketplace Consumers notice when they make changes.

Data Requirements

• You may list datasets on the Snowflake Data Marketplace that can be filtered for a specific Marketplace Consumer (this is called a “Personalized Listing”), including data enrichment services, or free datasets available to any Marketplace Consumer (“Standard Listing”). You are solely responsible for your datasets and listing information.
• Datasets should be updated at the most frequent logical refresh rate (ideally near-real-time).
• Datasets should have global coverage unless they are tagged as having regional coverage only.
• Datasets should use common dimensions provided by Snowflake where appropriate.
• Where possible, refrain from breaking the data shares of your Marketplace Consumers.

Data Access

Generally, you may delist your products at any time so that new Marketplace Consumers do not discover it. You may drop your share only after providing at least 30 days notice (which must include a full billing cycle, if applicable) to Marketplace Consumers who are accessing or using your product, unless otherwise required by law. Otherwise, you may follow the removal terms in the agreement governing the data or product that you agreed to with the Marketplace Consumer.

Data Aggregation Requirements

If you share anonymized or aggregated data, you are responsible for structuring the data in such a way that individuals cannot be re-identified.

Data Rights

You must have all the necessary rights to share or sell the data you are listing on the Data Marketplace.

SQL Examples

Any SQL queries provided in your listings should work for all Marketplace Consumers and produce the results advertised in your listing examples.

SNOWFLAKE RIGHTS

You acknowledge that:

• Snowflake may delist and drop a Standard Share, delist a Personalized Share, or remove you from the Snowflake Data Marketplace (temporarily or permanently) at any time in Snowflake’s sole discretion, without notice or liability.
• Snowflake has the right, but no duty or obligation, to monitor Standard Share Datasets for compliance with this policy, any agreements between you and Snowflake governing your use of the Snowflake Data Marketplace, and applicable laws.
• Snowflake may accept or reject you (or any Dataset) for inclusion in the Snowflake Data Marketplace in its sole discretion without liability.
• Snowflake retains control and discretion over the Snowflake Data Marketplace, including the promotion, placement, and presentation of any Dataset or Listing Information in the Snowflake Data Marketplace.