Senior Manager of Customer Support Analytics, Snowflake
Mark Schnegelberger, Senior Manager of Customer Support Analytics at Snowflake, has always had a passion for being a Helper. Mark began his technology career supporting clients in Enterprise Storage hardware, Backup & Recovery software, and Big Data systems before landing in the Business Intelligence & Analytics realm. Starting as a Support Engineer almost two decades ago, Mark has held various roles in break/fix support, backline, and escalations teams where he delighted in getting to a solution. Mark now combines decades of direct technical customer service excellence and empathy with data insights, to build a remarkable support experience for customers.