Snowflake Acceptable Use Policy
Last Updated: February 3, 2025 | Previous Versions
Use of the Snowflake Offerings (which, for clarity, include the Service) are subject to this acceptable use policy (the “Acceptable Use Policy”).
Unless otherwise indicated, capitalized terms used herein but not defined herein have the meanings ascribed to them in the applicable agreements between Customer and Snowflake governing Customer’s use of the Snowflake Offerings (the “Agreement”), or if not defined in the Agreement, in the Snowflake Terms of Service located at https://www.snowflake.com/en/legal/ (or such successor URL as may be designated by Snowflake) (the “Website”).
I. General Use Restrictions.
Customer may not:
A. Use the Snowflake Offerings in any way that violates or facilitates the violation of applicable law. This includes:
1. Engaging in illegal activity such as terrorism; cybersecurity crime; organized crime; or child sexual exploitation or the generation of Child Sexual Abuse Material (CSAM);
2. Violating copyright, trademark, or other intellectual property laws;
3. Violating any person’s privacy rights, including by attempting to collect, infer, predict, store, process, or disclose protected or personally identifiable information, such as passwords, account information, credit card numbers, addresses, location, or other contact information without a lawful basis for doing so;
4. Engaging in the unauthorized practice of any regulated profession, including the financial, legal, or medical/health professions; or
5. Accessing or authorizing anyone to access the Snowflake Offerings from an embargoed country.
B. Use the Snowflake Offerings in any way that could harm them or impair another person’s authorized use of the Snowflake Offerings. This includes:
1. Attempting to gain unauthorized access to the Snowflake Offerings, acting to deny others’ authorized access to the Snowflake Offerings, or authorizing any third party to inappropriately access or use the Snowflake Offerings on Customer’s behalf (such as sharing a username and password with multiple individuals);
2. Using the Snowflake Offerings to try to gain unauthorized access to any other service, data, account, system, or network by any means; and
3. Using content or technology that harms, interferes with, or limits Snowflake’s or any other user’s normal operation of Snowflake’s products and services, including monitoring traffic or data.
C. Use the Snowflake Offerings in any way that is intended to harm others (other than normal competition with third parties). This includes:
1. Using the Snowflake Offerings to store, generate, or transmit viruses, malware, malicious code, trojan horses, or anything designed to impair the proper operation of any website or computer system; and
2. Using the Snowflake Offerings to harm, threaten, stalk, defame, defraud, deceive, or harass anyone for any reason.
D. Use the Snowflake Offerings to violate Snowflake’s intellectual property rights or otherwise compete with Snowflake. This includes:
1. Accessing or using any intellectual property in or related to the Snowflake Offerings, except as expressly permitted under the Agreement;
2. Copying the Snowflake Offerings, or any part, feature, function, or user interface thereof, except as expressly allowed for such Snowflake Offerings under the Agreement; and
3. Using the Snowflake Offerings to assist in the creation of similar or competitive products or services to be used apart from the Service.
E. Engage in cryptocurrency mining or similar activities, except as expressly authorized under the Agreement.
II. Use of Snowflake AI Features.
If Customer elects to use Covered AI Features or Preview AI Features, as described in the Documentation (collectively, the “Snowflake AI Features”), Customer’s use is subject to the following:
A. Customer and its Users may not use Snowflake AI Features to make Fully Automated Decisions in domains that affect individual rights or well-being or will have a legal effect on an individual, including decisions relating to finance, employment, healthcare, housing, insurance, social welfare, or other essential goods and services. In these domains, Customer must ensure that the final decision complies with all applicable laws related to such use, including any requirements for human review, special audits and testing, consent, notice, or disclosure. “Fully Automated Decision” means any determination about an individual made entirely by systems and software, including those using artificial intelligence, machine learning and other data processing techniques, without any human involvement or intervention.
B. Customer shall not disable, evade, disrupt, or interfere with any content filters or safety systems that are part of Snowflake AI Features.
C. Customer may not misrepresent the origin of any response or result from a Snowflake AI Feature provided to a Customer within the Service after processing an Input (an “Output”) by claiming or implying such Output was created by a human or representing the Output as an original work. Customer may not remove any markings that are automatically applied to an Output to indicate that such Output was artificially generated. Customer will promptly stop using, displaying, or distributing any Output if it receives a claim that such Output violates a third party’s intellectual property rights, or notice that such a claim has been made. Customer shall not use or communicate to third parties any Output in breach of any rules relating to “deepfake” content that are imposed on Customer by applicable law. As used herein, “Input” means any natural language statement, SQL request, prompt, or query that a User provides to the Service for use with a Snowflake AI Feature.
D. Customer must not use any Snowflake AI Feature without first determining if its use of such feature is effective and safe. The Snowflake AI Features and/or any components thereof are not intended to be used for and Customer shall not use the Snowflake AI Features for: (i) prohibited practices under the European Union Artificial Intelligence Act (the “EU AI Act”) (ii) any use that would result in the Snowflake AI Features being declared a high-risk AI system or that otherwise qualifies as “high-risk” under the EU AI Act or (iii) any use that is sensitive, critical, unsafe, high-risk, or hazardous (including any use that could result in death or serious bodily injury, catastrophic damage, warfare, or the operation of critical infrastructure). Customer is responsible for any decisions, actions, and/or inactions arising from its use of Snowflake AI Features, including ensuring compliance with applicable laws, regulations, and other legal requirements.
E. Customer must not use the Snowflake AI Features without appropriately disclosing to end-users any known risks or dangers of its use of Snowflake AI Features.
F. Customer may not use the Snowflake AI Features or any Output to aid in developing, training, re-training, fine-tuning, testing, improving, or enhancing products or services that compete with the Snowflake Offerings, including other artificial intelligence models.
III. Use of Listings.
If Customer elects to use Listings as either a Provider or Consumer, as described in the Documentation, Customer’s use is subject to the following:
A. Customer will comply with the Provider and Consumer Policies, made available at https://www.snowflake.com/en/legal/provider-and-consumer-policies/ (or such successor URL as may be designated by Snowflake), as applicable.
B. Customer may not advertise or rely on any Snowflake-provided native app security scans or reviews, as described in the Documentation, as part of its own compliance or marketing activities without the prior written consent of Snowflake.
IV. Benchmarking.
Subject to the use restrictions herein, Customer may conduct benchmark tests of the Service, including the Snowflake AI Features (each a “Test”). With the exception of Tests involving Previews, Customer may publicly disclose, or allow third parties to publicly disclose, the results of the Test as long as (1) Customer shares the Test results with Snowflake reasonably in advance of its disclosure, and (2) the disclosure includes all information necessary to replicate the Test. Test results involving Preview features are confidential and cannot be publicly disclosed without Snowflake’s prior written approval.
V. Violations.
Customer will report any violations of this Acceptable Use Policy, or any issues with any of the Snowflake Offerings, including the Service and the Snowflake AI Features, to Snowflake’s General Counsel at [email protected].
VI. General Terms.
Notwithstanding anything to the contrary in the Agreement, in the event of any conflict between the Agreement and this Acceptable Use Policy, this Acceptable Use Policy shall govern. This Acceptable Use Policy may be updated by Snowflake from time to time upon reasonable notice (which may be provided through the Service or by posting an updated version of this Acceptable Use Policy on the Website). Any violation of this Acceptable Use Policy may result in the suspension or termination of Customer’s access to and use of the Service or other Snowflake Offerings. Customer is responsible for its Users’ compliance with this Acceptable Use Policy and that it will not encourage any third parties to perform activities banned herein.
Previous Versions
2024
May 6, 2024 – Snowflake Acceptable Use Policy
2023
April 1, 2023 – Snowflake Acceptable Use Policy
2021
November 10, 2021 – Snowflake Acceptable Use Policy