Support Customer Toolkit
Your at-a-glance resource for Snowflake Support essentials.
Snowflake Support
Responsive, collaborative, and predictive support to help you maximize the AI Data Cloud.
Log a case directly from the Snowflake UI
Log a Case from the Snowflake Support Portal
Putting Customers First is our #1 Company Value
Get the support you need to propel your business forward.
4.6/5
Support Customer Satisfaction Score (CSAT)
4.7/5
Support Customer Effort Score (CES)
Responsive
Snowflake Support is committed to providing high-quality resolutions to help you deliver data-driven business insights and results. Whatever the challenge, we focus on supporting the initiatives to leverage your data and the data available from potentially thousands of organizations doing business in the AI Data Cloud.
Collaborative
We are a team of subject matter experts collectively working toward your success. Snowflake Support forms a partnership with you, so your organization can get the most out of the AI Data Cloud. We share best practices while listening, learning, and building connections so you can execute your most diverse analytic workloads.
Predictive
Snowflake is “customer zero” so you can reap the benefits of everything we’ve learned building AND using the AI Data Cloud. Armed with that information, and with customer feedback and previous support-case insights, we have built and continue to evolve an even more powerful, intuitive Snowflake product.
Support Offerings
Supported Environments
Snowflake brings you the AI Data Cloud, delivering a single and seamless experience across Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform and their regions where Snowflake operates globally. You don’t have to worry about tasks such as deploying hardware, configuring software, or optimizing the data platform. Snowflake takes care of this for you.
