Snowflake Support

Responsive, collaborative, and predictive support to help you maximize the Data Cloud.

Info On New Behavior Change Release

Submit your support case directly in the Snowflake UI.

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PUTTING CUSTOMERS FIRST IS OUR No. 1 COMPANY VALUE

Get the support you need to propel your business forward.

Responsive

Snowflake Support is committed to providing high-quality resolutions to help you deliver data-driven business insights and results. Whatever the challenge, we focus on supporting the initiatives to leverage your data and the data available from potentially thousands of organizations doing business in the Data Cloud.

Collaborative

We are a team of subject matter experts collectively working toward your success. Snowflake Support forms a partnership with you, so your organization can get the most out of the Data Cloud. We share best practices while listening, learning, and building connections so you can execute your most diverse analytic workloads.

Predictive

Snowflake is “customer zero” so you can reap the benefits of everything we’ve learned building AND using the Data Cloud. Armed with that information, and with customer feedback and previous support-case insights, we have built and continue to evolve an even more powerful, intuitive Snowflake product.

What Our Customers Say

Data as of November 2023

SNOWFLAKE SUPPORT OFFERINGS

		Premier	Priority
# of Allowed Case Submitters		Unlimited	Unlimited
24/7 “Follow the Sun” Coverage		Sev 1	Sev 1-2
12/5 Coverage		Sev 2-4	Sev 3-4
Initial Response Time Targets	Sev 1	1 hour	15 minutes
	Sev 2	2 business hours	2 hours
	Sev 3	1 business day	4 business hours
	Sev 4	2 business days	1 business day
Support Account Management		N/A	Included
Advanced Support Services		N/A	Included
Reporting & Operational Reviews		N/A	Included
Proactive Oversight & Management		N/A	Included
Onsite Visits		N/A	Included

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Support Resources

Support Customer Toolkit

Your at-a-glance resource for Snowflake Support essentials.

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Getting Started with Snowflake

Acquire the tutorials, videos, articles, and other resources focused on getting you up to speed on using Snowflake.

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Snowflake Documentation

Find the information you need to use Snowflake, including conceptual overviews, tutorials, and a detailed reference for all supported SQL commands, functions, and operators.

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Snowflake Community

Join with other data professionals to learn, engage, and innovate together. Plus, search for knowledge articles, including How to File a Case.

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Snowflake System Status

View real-time and historical data on the system performance of the Data Cloud.

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Snowflake Announcements

View essential, timely information about pending behavior changes, release notes, and more. Sign up to receive real-time notifications.

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Supported environments

Snowflake brings you the Data Cloud, delivering a single and seamless experience across Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform and their regions where Snowflake operates globally. You don’t have to worry about tasks such as deploying hardware, configuring software, or optimizing the data platform. Snowflake takes care of this for you.