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  • 플랫폼 개요
    • Workloads
    • 플랫폼 개요
    • SNOWFLAKE 데이터 마켓플레이스
    수많은 데이터 워크로드, 하나의 플랫폼
    • 데이터 웨어하우스

      최신 클라우드 데이터 웨어하우스를 지원하도록 구축된 데이터 플랫폼을 통해 분석 속도 향상

    • 데이터 레이크

      데이터를 한 곳에서 안전하고 안정적이며 사용하기 쉽게 만드십시오.

    • 데이터 엔지니어링

      간단하고 신뢰할 수 있는 데이터 파이프라인을 다양한 프로그래밍 언어로 구축

    • 데이터 사이언스

      다양한 레임워크로 모델링 하기 위한 데이터 준비 간소화

    • 데이터 애플리케이션

      비용 효율적으로 확장되고 지속해서 빠른 분석 성능을 제공하는 데이터 집약적 애플리케이션 개발 간소화

    • 데이터 공유

      비즈니스 생태계 전반에서 라이브 데이터 공유 및 협업

    데이터 클라우드: 데이터가 번성하는 곳

    Snowflake의 고객이 공유 데이터를 서로 간에 그리고 상용 데이터 공급업체 및 데이터 서비스 공급자와 안전하게 공유하고 소비하는 에코시스템에 참여하십시오.

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    Snowflake Data Marketplace가 특별한 이유

    번거롭게 오래된 데이터를 복사하고 이동하지 않고, 실시간으로 통제된 라이브 데이터 세트에 안전하게 액세스할 수 있습니다.

    자세히 알아보기
  • 데이터 마켓플레이스
    • 데이터 소비자
    새로운 데이터 주도 비즈니스 분석 생성

    타사 데이터에 액세스하여 조직에 대한 심층적인 분석을 제공하고 이미 협력하고 있는 SaaS 공급업체의 데이터를 Snowflake 계정으로 바로 연결할 수 있습니다.

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  • Snowflake 파트너 네트워크
    • 파트너 개요
    • 데이터 공급자
    Snowflake Partner Network

    If you’re moving data into Snowflake or extracting insight out of Snowflake, our technology partners and system integrators will help you deploy Snowflake for your success.

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    Data Providers

    As a Snowflake customer, easily and securely access data from potentially thousands of data providers that comprise the ecosystem of the Data Cloud. Also engage data service providers to complete your data strategy and obtain the deepest, data-driven insights possible.

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  • 지원 및 서비스
    • 프로페셔널 서비스
    • 지원
    Snowflake 프로페셔널 서비스

    Snowflake 프로페셔널 서비스의 지원을 받아 Snowflake로 비즈니스 목표를 최적화하고 가속화하며 달성하십시오.

    연락처
    기타 서비스
    • 지원
    지원

    필요한 지원을 원할 때 받을 수 있으므로 Snowflake 데이터 클라우드를 지속적으로 활용할 수 있습니다.

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    Snowflake를 이끌어가는 이들

    Snowflake의 기술을 존재하게 하는 직원들에 대해 알아보십시오. 여러분과 여러분의 조직을 지원할 다양하고 열정적인 비즈니스 및 기술 전문가들이 있습니다.

    자세히 보기 연락처
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Many Data Workloads, One Platform
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Calculate Your Estimated Benefits of Migrating to Snowflake Get Started
A Modern Data Platform

Find out what makes Snowflake unique thanks to an architecture and technology that enables today’s data-driven organizations.

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  • Architecture
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What Makes Snowflake Data Marketplace Unique?

Securely access live and governed data sets in real time, without the risk and hassle of copying and moving stale data.

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  • June 27 at 10 a.m. PT: Retail and CPG
  • June 28 at 10 a.m. PT: Healthcare and Life Sciences
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  • June 30 at 10 a.m. PT: Advertising, Media, and Entertainment
Improve Marketing Analytics with Snowflake and iKnowlogy Learn More
Data Cloud: Where Data Thrives

Join the ecosystem where Snowflake customers securely share and consume shared data with each other, and with commercial data providers and data service providers.

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Snowflake Summit 2022 is all about The World of Data Collaboration. Come join us! Learn More
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How Snowflake Delivers to the Department

Whether its marketing analytics, a security data lake, or another line of business, learn how you can easily store, access, unite, and analyze essentially all your data with Snowflake.

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612% ROI? Read Forrester’s Total Economic Impact™ Study of Snowflake Download Now
  • For Consumers
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Create New Data-Driven Business Insights

Access third-party data to provide deeper insights to your organization, and get your own data from SaaS vendors you already work with, directly into your Snowflake account.

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  • June 27 at 10 a.m. PT: Retail and CPG
  • June 28 at 10 a.m. PT: Healthcare and Life Sciences
  • June 29 at 10 a.m. PT: Financial Services
  • June 30 at 10 a.m. PT: Advertising, Media, and Entertainment
The Modern Way to Share and Monetize Your Data

Generate more revenue and increase your market presence by securely and instantly publishing live, governed, and read-only data sets to thousands of Snowflake customers.

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  • June 27 at 10 a.m. PT: Retail and CPG
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  • Partner Overview
  • Technology Partners
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  • Powered by Snowflake
Snowflake Partner Network

If you’re moving data into Snowflake or extracting insight out of Snowflake, our technology partners and system integrators will help you deploy Snowflake for your success.

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Technology Partners

Snowflake Technology Partners integrate their solutions with Snowflake, so our customers can easily get data into Snowflake and insights out of Snowflake by creating a single copy of data for their cloud data analytics strategy.

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  • Snowpark Accelerated
  • Snowflake Ready Technology Validation Program
  • Data Governance Accelerated
Service Partners

Snowflake Services Partners provide our customers with trusted and validated experts and services around implementation, migration, data architecture and data pipeline design, BI integration, ETL/ELT integration, performance, running POCs, performance optimization, and training.

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Cloud Partners

Snowflake is available on AWS, Azure, and GCP in countries across North America, Europe, Asia Pacific, and Japan. Thanks to our global approach to cloud computing, customers can get a single and seamless experience with deep integrations with our cloud partners and their respective regions.

Learn More
Data Providers

As a Snowflake customer, easily and securely access data from potentially thousands of data providers that comprise the ecosystem of the Data Cloud. Also engage data service providers to complete your data strategy and obtain the deepest, data-driven insights possible.

LEARN MORE
Powered by Snowflake

Powered by Snowflake program is designed to help software companies and application developers build, operate, and grow their applications on Snowflake. The program offers technical advice, access to support engineers who specialize in app development, and joint go-to-market opportunities.

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Snowflake Professional Services

Work with Snowflake Professional Services to optimize, accelerate, and achieve your business goals with Snowflake.

Learn More Contact Us
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Calculate Your Estimated Benefits of Migrating to Snowflake Get Started
Education & Training

Find the training your team needs to be successful with Snowflake's Data Cloud.

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  • Instructor-Led Training
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Access an ecosystem of Snowflake users where you can ask questions, share knowledge, attend a local user group, exchange ideas, and meet data professionals like you.

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Support

Get the support you need, when you need it, so you can continue to leverage the Snowflake Data Cloud.

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Priority Support Services Description

Last Updated: May 1, 2021

1. Overview

Priority Support is a support offering designed to provide our customers with a higher level of engagement, guidance and oversight from a support perspective than what is available with other Support levels.  Priority Support provides customers with faster response time targets, Support Account Management, structured deliverables, and advanced support services that help our customers get the best performance and tactical and operational support from their Snowflake implementation.  Priority Support customers also have access to a global team of support engineers dedicated to Priority Support customers.

This document provides the services description for Priority Support, including the high-level objectives, the deliverables and activities of Priority Support.  For more information concerning the support levels and SLA information, please reference the Support Policy and Service Level Agreement located at  www.snowflake.com/legal.

2. High Level Objectives

Snowflake’s Priority Support has multiple objectives that are customer focused:

  • Oversight – Assist customers in the proper support related management of their Snowflake implementation(s) by interaction, communication, operational and tactical support.
  • Advocacy – Work with multiple Snowflake teams to help create a better customer experience by supporting and promoting the customer’s interests related to Support interactions.
  • Support Management – Led by the Support Account Manager (SAM), focus on resolving customer issues, providing platform and performance related information, and assisting the customer with business operations issues related to their Snowflake implementation(s). 
  • Business Value and Continuity – Work to ensure that customers receive the business value and continuity from Snowflake in order to capably operate its critical business functions

3. Services

This section identifies and describes the services that customers will receive with Priority Support.

Service Description
Case Management Monitor, assist in the management of, analyze and report on Support cases and work with Snowflake and the customer to resolve cases created in the case management system.
Incident Management Monitor internal Snowflake channels to provide proactive management of incidents. Coordinate communications to the client relating to the current state of the issue, potential work-arounds, Root Cause Analysis findings, and corrective actions.
Account Escalation Manage related escalations of an account. Coordinate resources required to resolve items impacting service.
Problems/Defects Assist in the identification, monitoring and management of problems and/or defects as tracked within the defect management system. Facilitate communication between Snowflake Product Management, Support and the customer.
Enhancement Requests Assist in the identification, monitoring and management of Enhancement Requests. Facilitate communication between Snowflake Product Management, Support and the customer to provide sufficient data and business case information for roadmap and future product consideration.
Root Cause Analysis Management, review and delivery of a Root Cause Analysis (RCA) that provides detailed information around impactful issues that have a direct correlation to a customer’s use of the Snowflake platform.
Active Monitoring Review of current performance and operations based on general review or specific schedules determined by customer operations as needed.
Platform and Performance Management Management, analysis and reporting of events related to platform and performance activities.
Availability/ Uptime Management Management, analysis and reporting of system availability over a specific duration of time.
Upgrade & Release Management Review release notifications and information from Snowflake regarding pending upgrades or releases in order to provide related information to the customer that may be required knowledge or that may also cause a business impact.
Schedule Analysis & Management Creation, analysis and management of events such as go-lives, releases, scheduled runs, introduction of additional business use cases, migrations and other initiatives that may impact customer operations.
Training Analysis & Roadmap Analysis of specific data and customer events and initiatives in order to provide a training plan and schedule for customer employees and/or resources.
Reporting Scheduled and ad hoc reports related to above services.
Onsite Visits Support Account Managers will provide onsite visits to the customer location during the overall contract period.

4. Required Customer Resources

In order to ensure that Snowflake is able to communicate properly with the customer regarding the Snowflake implementation(s) and Support related information, the customer will agree to provide or assign the following resources during the term of the engagement.  A customer resource may be identified for multiple roles, if necessary.

Customer Resource Responsibility
Executive Sponsor Serves as the primary advocate for Snowflake at the customer.
Operations Manager/Director(s) An individual that is responsible for the overall operations of the Snowflake platform at the customer.
Technical Resource(s) Individuals that have the ability to manage and control the Snowflake implementation, configuration and architecture.
System Administrator(s) Individuals that have the ability to manage users, configurations and overall data governance
Line of Business Owner(s) Individuals that are aligned to specific lines of business or business units utilizing the Snowflake Service
Snowflake Support Delegated Admin(s) Individuals that have been identified that will track and update the “Designated Contact” records within the Snowflake case management system
Snowflake Support Designated Contact(s) Individuals that are identified in Snowflake’s case management system, with completed contact information

 

5. Service and Item Exclusions

Priority Support does not include other customer success programs, Technical Services, professional services or consulting services.

6. Support Policies

Services will be provided in accordance with Snowflake’s Support Policy and Service Level Agreement and other relevant support policies available at www.snowflake.com/legal.

7. Changes to Priority Support

Snowflake may modify this Priority Support description from time to time, provided the level of service will not materially decrease for the duration of the customer’s Priority Support order.

 

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