Provider Policies

Version Date: June 13, 2022

Note: Providers should refer to the Provider Terms of Service and their Customer Agreement with Snowflake for capitalized terms in these Policies.

Provider Expectations

We expect Providers to accurately represent themselves and be responsive to Marketplace Consumer requests.
If you need to report an issue with a Product or Provider, please fill out this form.

Misrepresentation & Impersonation

Providers must not mislead Marketplace Consumers by impersonating anyone (for example, another company or Provider). Providers must not imply that their organizations are related to or authorized by someone that they aren’t. Providers must be careful not to use logos, descriptions, titles, or other elements that could mislead Marketplace Consumers about their organizations’ relationship to another entity.

Provider Responsiveness

Providers are expected to respond promptly to Marketplace Consumers requesting access to their Products and share the requested Products in a timely manner. Providers must also respond promptly to other inquiries, such as those related to payments or support. Providers must follow the below timelines:

• Respond to prospective Marketplace Consumers within three (3) business days of receiving a request.
• Replicate and share their Products within two (2) business days of a request with respect to Standard Products (as defined below) or on the date contractually agreed upon with the Marketplace Consumer with respect to Personalized Products (as defined below).
• Respond to their Marketplace Consumers within five (5) business days for all additional inquiries, such as those related to payments or support.

No Infringing or Unlawful Provider Materials

Providers must not provide any Provider Materials that are infringing, unlawful, or in violation of third-party rights, including third-party terms of service.

Use of Usage Metrics

Any usage metrics that we share with a Provider about a Marketplace Consumer’s use of the Provider’s Products is Confidential Information and must only be used for internal business purposes. Providers may not use usage metrics for publishing benchmarks or revealing adoption of the Marketplace. Providers may only use Personal Information supplied by us for marketing if the marketing communications are limited to their Products on the Marketplace, such use is in accordance with their public-facing privacy notice, they have obtained all required consents, and they otherwise comply with the Provider Terms of Service.

Listing and Profile Content Policies

Provider profiles must accurately describe Providers’ organizations, and Listing Information must accurately describe Providers’ Products and contain the information required by the Provider Terms of Service and as described below.

Profile Requirements

The intent of the Provider profile is to clearly convey information about Providers and the Products that they offer. We require:

• A clear and high-quality logo.
• An accurate description of the Provider’s organization, highlighting its relevance to the Products the Provider is offering.
• Relevant and functioning links to information regarding the Provider’s organization, as applicable.
• In case the Provider profile name does not match the organization name in the Product’s documentation, terms of service, or privacy notice, clarification of the relationship in the organization description.
• A working URL to the Provider’s public-facing privacy notice for any site within the Marketplace where Marketplace Consumer Personal Information may be collected by the Provider or on its behalf.
  

Profile Duplication

Provider profiles should reflect a distinct entity. Providers may not create duplicate profiles for the same entity.

Listing Practices

It is important that Providers’ Listing Information accurately describes the Products they are offering and provides information regarding the applicable costs and terms of use, including any use restrictions, license grants, and other terms and conditions covering a Marketplace Consumer’s use of the Products. Specifically:

• The Product category the Provider chooses needs to reflect the Product listed.
• The description needs to include an introduction, details about the nature of the Product (for example, for data listings, details on the listing’s tables and fields and, for application listings, details about the listing’s functionality), and use cases for the Product.
• The descriptions within each “Business Need” must be unique.
• The documentation link must provide additional information on the Product offered (for example, a data dictionary).
• Listings must include terms that specify the legal agreement between the Provider and Marketplace Consumers.
• The links to the Provider’s documentation, terms, and privacy notice must be available to all Marketplace Consumers.
• Links may only be added in the description if they help Marketplace Consumers understand the Product.

Product Promotion Practices

Providers may not engage in practices to manipulate their position in the Marketplace discovery experience. For example, Providers may not create multiple undistinguished listings, manipulate keyword searching, or create multiple listings for the same Product.

Link Changes

Providers may not make material changes to the content of their links after their Listing Information has been approved. Changing the requirements to access linked web pages that did not exist at the time of approval (for example, adding a login requirement) is an example of a material change not allowed under these Policies.

Personal Information

Within the Listing Information, Providers may not include any actual Personal Information, but Providers must describe any types of Personal Information included (if any) in their Products. If Provider includes Personal Information in their Products, they must be legally authorized to share the Personal Information (including, if applicable, by registering the database with relevant authorities), have received any required consents, and otherwise comply with the Provider Terms of Service. In addition, Products may not disclose or reveal any Sensitive Personal Information.

Product Misrepresentation

Providers must accurately describe the Products they are offering. This includes, for Products that are dataset listings, the update frequency, the geographical scope (replication), and the completeness of the fields in the tables/views.

Inciting Harmful or Malicious Use of Products

Your listing should not include or advertise illegal content. It should not suggest or encourage illegal, threatening, or violent uses.

Off-platform Promotion

Providers may not include advertisements, promotions, or opportunities to purchase products or services outside of the Marketplace in their Listing Information or Products.

PRODUCT Policies

We expect Providers to deliver the Products they advertise in their Listing Information and to provide Marketplace Consumers notice when they make changes.

Product Requirements

• Providers may list Products on the Marketplace that are available to any Marketplace Consumer as standardized and free (these are called “Standard Products”) or that can be filtered or modified, as applicable, for a specific Marketplace Consumer, including data enrichment services (these are called “Personalized Products”). Providers are solely responsible for their Products and Listing Information.
• Products that are datasets should be updated at the most frequent logical refresh rate (ideally near real-time).
• Products that are datasets should have global coverage unless they are tagged as having regional coverage only.
• Where possible, Providers should refrain from breaking the data shares of their Marketplace Consumers.

Product Access

Generally, Providers may delist their Products at any time so that new Marketplace Consumers do not discover them. Providers may drop their share only after providing 30 days advance notice to Marketplace Consumers who are accessing or using their Products, unless otherwise required by law. (To drop a share that Providers listed subject to the Monetization Offering, this notice period must include at least one full billing cycle.) Otherwise, Providers may follow the removal terms in the Product Agreements they have in place with the Marketplace Consumers that govern their Products.

Data Aggregation Requirements

If Providers share anonymized or aggregated data, they are responsible for structuring the data in such a way that individuals cannot be re-identified.

Product Rights

Providers must have all the necessary rights to share or sell the Products they are listing on the Marketplace. If Providers include Personal Information within their Products, they must be legally authorized to share the Personal Information (including, if applicable, by registering the database with relevant authorities) and they must have received any required consents.

SQL Examples

Any SQL queries provided in Providers’ Products must work for all Marketplace Consumers and produce the results advertised in Providers’ listing examples.