For public sector leaders in Australia and New Zealand, constant transformation is the new normal. As organisations navigate rapid shifts in leadership, operations, and regulations, 2025 offers a unique opportunity for impactful change, especially with a growing focus on accessibility.
Why do some agencies adapt better? Effective data management. This is where data does more.
Leaders using data-driven strategies and emerging technologies boost efficiency, deliver superior services, and meet evolving constituent needs.
The Sydney Local Health District (SLHD) is a prime example: by centralising existing data and adopting advanced solutions with minimal investment, they quickly access and analyse information. This empowers them to meet executive and constituent needs without major projects, leading to faster, more accurate decisions—like cutting critical maternity data report times from hours to under a minute—and improving clinical and operational outcomes annually
This report highlights key trends shaping the public sector landscape, illustrating how leaders address them with real-world examples and insights like SLHD:
- Data modernisation for greater efficiency: Modernising data infrastructure streamlines operations, reduces costs, and enables data-driven decisions for better services and fraud prevention.
- Increased data collaboration: Breaking down silos and securely sharing data across agencies and partners for better insights and outcomes.
- AI improving service delivery and operations: Adopting AI for enhanced service delivery (e.g., chatbots), improved fraud detection, optimised planning, and stronger cybersecurity.