Snowflake on Snowflake: Streamlining Global It Operations With Snowflake Connector For ServiceNow

Join us for this behind-the-scenes look at how Snowflake’s IT team uses the Snowflake Connector for ServiceNow to streamline global IT operations. 

Snowflake’s IT team, which is composed of members based in the United States and India, is focused on delivering a superior employee experience to its global employee base. To do so, the team  leverages ServiceNow to manage service desk tickets, CMDB initiatives, and change management. However, to make informed decisions, the team needs to correlate  ServiceNow data alongside multiple other data sources including ERP, CRM, and ITSM data. 

Using Snowflake Connector for ServiceNow, the IT team is able to get up-to-date ServiceNow data directly in Snowflake in just a few clicks, allowing them to seamlessly integrate it with relevant data sources, and unlock a unified view of the business.

In this session, leaders of Snowflake’s IT team will dive into how they: 

• Use the Snowflake Connector for ServiceNow to quickly and reliably access ServiceNow data in Snowflake
• Integrate application data from various sources to get a single, unified view of the business to improve user experience, CMDB and service desk management
• Leverage ThoughtSpot to quickly glean insights and improve First Contact Resolution rates.