Snowflake’s IT team, which is composed of members based in the United States and India, is focused on delivering a superior employee experience to its global employee base. To do so, Snowflake’s IT team leverages ServiceNow to manage service desk tickets, CMDB initiatives, and change management. However, to make informed decisions, the team needs to see ServiceNow data alongside other data sources including ERP, CRM, and ITSM data. 

Using Snowflake’s ServiceNow Connector, the IT team is able to get up-to-date ServiceNow data directly in Snowflake, allowing them to seamlessly integrate it with relevant data sources, and unlock a unified view of the business. 

In this session, leaders of Snowflake’s IT team will dive into how they: 

  • Used the Snowflake ServiceNow Connector to quickly and reliably access ServiceNow data in Snowflake
  • Unified application data from various sources to get a single, unified view of the business to improve CMDB and service desk management
  • Leveraged ThoughtSpot to quickly glean insights and improve First Contact Resolution rates.
Speakers
  • Kristen Werner

    Director, Data Engineering

  • Satya Kota

    Principal Data Engineer

  • Adi Raj

    Sr. Manager Business Systems