Telecom service providers require improvements in customer experience in order to increase profitability. They face challenges in measuring, managing and predicting customer experience from the right channels and customer journeys, and need to be able to balance NPS enhancements and ROI with frictionless customer management.
Watch this Snowflake Marketplace Coffee Break demo to see Accenture present end user experience data and how it can help the providers improve their customer experience and profitability.
Featured listing: Network Signal and Coverage Results
In Partnership With:
講演者
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Carlos Teijeiro
Engineering & Analytics Associate Director
Accenture
