Getting started with Snowflake, the only data warehouse built for the cloud, is now as easy as 1-2-3: visit the Snowflake On Demand™ sign up page, complete the sign up, and once approved, activate your account. That’s it! And just for signing up, receive $400 worth of free usage, good for one month from when your approved account is activated.

Q. Will my credit card be immediately charged when I sign up?
A. No. As part of the sign up and validation process, your credit card will be subject to a normal pre-authorization credit balance check. However, there is no immediate charge. Check with your credit card service provider to verify the impact of credit pre-authorizations.

Q. Is there a minimum charge to use Snowflake On Demand?
A. No. After the $400 worth of free usage period expires or consumption, there is no minimum charge. However, you will charge for any balance remaining over and above the $400 worth of free usage.

Q. When I sign up for Snowflake on Demand, when will I receive my first charge?
A. Your first charge will depend on when you sign up and how quickly you utilize your $400 worth of free usage. The $400 worth of free usage promotion expires 30 days after Snowflake establishes your account or after you have fully utilized the free usage, whichever occurs first. Your credit card will be billed for the difference between actual usage and free usage. After the $400 worth of free usage expires, your first charge will appear on the 1st of the month that follows actual usage or the minimum charge, as applicable.

Q. What happens if I do not utilize all of my $400 worth of free usage, when will I receive my first charge?
A. The month after your 30-days of free usage runs out.

Q. Once I sign up, how do I cancel?
A. Once your account is approved, you can cancel at any time by contacting support@snowflake.net and providing your Snowflake On Demand account information.

Q. What happens if I am inactive on my account?
A. Your account is subject to deactivation if there is no usage on your account for 60 days.

Q: I signed up for trial but have not received my activation email, what should I do?
A:  After sign up, your activation email may take up to five minutes* to be sent. Please make sure to check your spam folder. If you have not received your activation email please contact support@snowflake.net and provide the contact name/email you signed up with.
*Note: Activation for the Enterprise for Sensitive Data product edition  can take up to 24 hours.