XSELL

XSELL combines the best of technology with human authenticity to deliver real time coaching at scale

XSELL amplifies these top performer outcomes by harnessing that specialized skill set, with precision at scale, to every single agent enterprise wide. Consistently applying these strategies help organizations achieve substantial finance growth and reduction in ongoing costs.

– Real time AI-coaching for both voice and chat
– Guided recommendations and decision support to coach agents through a successful customer interaction
– Easy connection to existing chat, CRM and telephony
– Continuous improvement engine to drive better outcomes and strategy
– Reporting and analytics to evaluate agent performance

Use of XSELL has increased speed to proficiency of new agents by 46% and has provided organizations with 15-20% lift in conversions when our tool is being used over agents not using XSELL solutions.

About the Partner:

XSELL was founded on the principle that AI can be used to learn and replicate the behaviors of the best agents and amplify them at scale to every agent to drive game-changing outcomes. We bring real people into the conversation to achieve what technology alone cannot, blending machine predictability with human authenticity. This human-in-the-loop approach is what makes XSELL different.