Zendesk Powers the Future of Customer Service with Snowflake and BlueCloud

Daniel Humble, VP, Enterprise Data & Analytics | Zendesk:

We believe that every service interaction that you have should be easy, it should be smooth, it should be completed quickly, and it should solve that your problem. Zendesk's mission is to power customer service across the world. That's about understanding your customers' issues, why they're getting in contact with you, showing them some empathy and solving that problem. And if we can power that and make it happen, everyone will be happier.

Bill Tennant, Chief Revenue Officer | BlueCloud:

BlueCloud's mission is to enable our customers to really be successful with Snowflake, the AI Data Cloud as a whole, and take them from that foundational data layer all the way through to the most mature AI use cases.

Daniel Humble, VP, Enterprise Data & Analytics | Zendesk:

BlueCloud, uh, you know, showed up with an intent. They took a lot of time to understand what we were trying to do and they felt very invested in our success. They've really worked with us and kind of flexed to bounce resource to where it's needed. So when we're operating across multiple clouds and platforms, we had some data sync issues, we had some orchestration issues, we had some latency issues. You end up in a situation where in retrospect, you'd really like this piece of information, but it isn't there. Zendesk has created a product called Zeni, using Codex together with Snowflake and a semantic layer written largely in DBT. And this allows anyone within the business to ask natural language questions of our data platform.

Bill Tennant, Chief Revenue Officer | BlueCloud:

Snowflake and BlueCloud always work well together. We have that "better together" story because we're working hand-in-hand with the Snowflake PS team. So professional services at Snowflake, as well as the sales teams and the product teams, align tremendously well to ensure that everything we're doing with the customer is something that's going to add value and end up with tangible business value at the end. When Zendesk's migration was coming towards the end, it was one of the happier moments for me. These types of transformations are extremely important for the customer, and the people that are involved in it, both at the leadership, as well as at the execution level, they take a lot of risk by taking these things on, and it's important and it's really fulfilling to watch how they can end up at the end of that journey and see the success that they really planned for.

Daniel Humble, VP, Enterprise Data & Analytics | Zendesk:

It's quicker and easier to access information, and really all of our product data is available to anyone now. Snowflake is just focused on making the best data warehouse they can and making the analytics that sit on top of it as powerful as possible.

Bill Tennant, Chief Revenue Officer | BlueCloud:

We view the the path and the continued need for innovation to be paramount to our success long-term. So we'll continue to focus on that. I think the future is extremely bright for both Snowflake and BlueCloud.

Daniel Humble, VP, Enterprise Data & Analytics | Zendesk:

Looking ahead, I'm really excited about customer reporting. So I think that could be really powerful. There's a lot of mid-sized businesses across the U.S. and the rest of the world that we support. They don't have access to that type of reporting capability. We want them to be able to take advantage of the types of analytics that Snowflake can power, so that's definitely somewhere we'll we'll be investing and where we think there'll be benefit.