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pre[class*=language-]{background-color:rgba(var(--ui-12-rgb),.5);color:var(--text-01);text-shadow:none;padding:var(--spacing-00);border-radius:var(--spacing-00);font-size:smaller}","isGSAPEnabled":false,":type":"snowflake-site/components/markup-editor"},"responsivegrid":{"gridClassNames":"aem-Grid aem-Grid--12 aem-Grid--default--12","columnClassNames":{"quickstart_hero":"aem-GridColumn aem-GridColumn--default--12","flexible_column_cont":"aem-GridColumn aem-GridColumn--default--12","markup_editor":"aem-GridColumn aem-GridColumn--default--12"},"columnCount":12,":items":{"quickstart_hero":{"id":"quickstart-hero-bfaed00a5f","quickstartHeroBreadcrumbs":[{"title":"Enrich Salesforce data with Snowflake to deliver your Customer 360","url":"https://www.snowflake.com/content/snowflake-site/global/en/developers/guides/vhol-snowflake-salesforce-tcrm","currentPage":true},{"title":"Guides","url":"https://www.snowflake.com/content/snowflake-site/global/en/developers/guides","currentPage":false},{"title":"Snowflake for Developers","url":"https://www.snowflake.com/content/snowflake-site/global/en/developers","currentPage":false}],"quickstartHeroTitle":{"lines":["Enrich Salesforce data with Snowflake to deliver your Customer 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Overview\u003C/h2\u003E\n","\u003Cp\u003EThis guide will take you through the process of integrating Salesforce and Snowflake using Tableau CRM to deliver Customer 360.\u003C/p\u003E\n","\u003Cp\u003EThroughout this process, you will discover the ease at which it is possible to build integrated solutions with Snowflake and Salesforce using Tableau CRM.\u003C/p\u003E\n","\u003Cp\u003ETo showcase customer 360, we will first load shipping data in Snowflake. Then the data will be enriched with weather information from the Snowflake Marketplace. We will then load customer service data in Salesforce, and using Tableau CRM the customer service data will then be synced with Snowflake, where it will be combined with the shipping and weather data. The customer service agent from the Salesforce environment will then be able to have access to the full combined service, shipping and weather data in Snowflake using Tableau CRM Direct Data connector.\u003C/p\u003E\n","\u003Cp\u003EHere is an outline of the workflow:\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/diagram.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Ch3\u003EPrerequisites\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003EBasic knowledge of SQL, and database concepts and objects\u003C/li\u003E\u003Cli\u003EBasic understanding of Salesforce\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EWhat You'll Learn\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003EHow to create and utilize databases, tables, views, and warehouses\u003C/li\u003E\u003Cli\u003ELoad structured data into Snowflake\u003C/li\u003E\u003Cli\u003ELoad data into Salesforce\u003C/li\u003E\u003Cli\u003EUse Snowflake’s Data Marketplace to easily access external data\u003C/li\u003E\u003Cli\u003EUse Tableau CRM to Sync data to and do live queries with Snowflake\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EWhat You’ll Need\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Ca href=\"https://signup.snowflake.com/?utm_cta=quickstarts_\"\u003ESnowflake Trial Account\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://trailhead.salesforce.com/en/promo/orgs/analytics-de\"\u003ESalesforce Analytics Developer Account\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EWhat You’ll Build\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003ESnowflake objects, including tables and warehouses, to scale and manage your data\u003C/li\u003E\u003Cli\u003ETableau CRM integrations with Salesforce Service Cloud objects and Snowflake to manage data flow and reporting to drive action\u003C/li\u003E\u003C/ul\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ESetting up Snowflake\u003C/h2\u003E\n","\u003Cp\u003EThe first thing you will need to do is download the following .sql file that contains a series of SQL commands we will execute throughout this lab.\u003C/p\u003E\n","\u003Cp\u003E<button>\u003C/p\u003E\n","\u003Cp\u003E\u003Ca href=\"https://snowflake-corp-se-workshop.s3.us-west-1.amazonaws.com/VHOL_Snowflake_Salesforce/TCRM_V1/files/VHOL_SNOW_TCRM_1.0.sql\"\u003EDownload .sql File\u003C/a\u003E\n</button>\n<br/><br/>\u003C/p\u003E\n","\u003Cp\u003EAt this point, log into your Snowflake account and have a clear screen to start working with. If you have just created a free trial account, feel free to minimize or close and hint boxes that are looking to help guide you. These will not be needed for this lab and most of the hints will be covered throughout the remainder of this exercise.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p1.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ETo ingest our script in the Snowflake UI, navigate to the ellipsis button on the top right hand side of a “New Worksheet” and load our script.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p2.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThe SQL script file should show up as text in a new worksheet.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p3.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ESnowflake provides "worksheets" as the spot for you to execute your code. For each worksheet you create, you will need to set the “context” so the worksheet knows how to behave. A “context” in Snowflake is made up of 4 distinctions that must be set before we can perform any work: the “role” we want to act as, the “database” and “schema” we want to work with, and the “warehouse” we want to perform the work. This can be found in the top right hand section of a new worksheet.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p4.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EIt is also helpful to turn on code highlight in the worksheet. This will highlight the SQL command(s) that you will execute before "running" the command. Navigate to the ellipsis button on the top right hand side of a "New Worksheet" and click Turn on Code Highlight.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p5.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ELet's go ahead and set the role we want to act as, which will be \u003Ccode\u003ESECURITYADMIN\u003C/code\u003E to begin with. We can either set this either manually by hovering over the people icon and choosing SECURITYADMIN from the “Role” dropdown, or we can run the first line of code in our worksheet. In addition to traditional SQL statements, Snowflake Data Definition (\u003Ca href=\"https://docs.snowflake.com/en/sql-reference/sql-ddl-summary.html\"\u003EDDL\u003C/a\u003E) commands, such as setting the worksheet context, can also be written and executed within the worksheet.\u003C/p\u003E\n","\u003Cp\u003EFor convenience all the SQL commands needed are already in the SQL script. Let's execute the first SQL command in the SQL script.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE ROLE SECURITYADMIN;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ETo execute this code, all we need to do is place our cursor on the line we wish to run and then either hit the "run" button at the top left of the worksheet or press \u003Ccode\u003ECmd/Ctrl + Enter/Return\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003EOnce code is executed the results will be displayed below the worksheet.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p6.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EEach step throughout the guide has an associated SQL command to perform the work we are looking to execute, and so feel free to step through each action running the code line by line as we walk through the lab. For the purposes of this demo, we will not be running multiple statements in a row.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ECreating Snowflake Role, User, Database & Warehouse\u003C/h2\u003E\n","\u003Cp\u003ETo get started, we are going to create the Snowflake objects for this lab. You can create objects using the UI, but for the purposes of this lab we will use Snowflake DDL commands in the SQL script file that we downloaded in the previous step.\u003C/p\u003E\n","\u003Cp\u003EWe already switched our "role" to \u003Ccode\u003ESECURITYADMIN\u003C/code\u003E, a role typically used to create users and roles in the Snowflake account. We will now create our primary ROLE and USER that will be used by the CRM Analyst persona. We will also grant the CRM_ANALYST role to the SYSADMIN role to make administration easier. Highlight and execute both commands.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE ROLE CRM_ANALYST_ROLE COMMENT='CRM ANALYST ROLE';\nGRANT ROLE CRM_ANALYST_ROLE TO ROLE SYSADMIN;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ENext we will create the \u003Ccode\u003ECRM_ANALYST\u003C/code\u003E user, and grant the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E role to this user. Please note the password that is set for the user, feel free to change the password to your preference, but \u003Cstrong\u003Edo note this password\u003C/strong\u003E as it will be used in future steps to configure the connections with Tableau CRM.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE USER CRM_ANALYST PASSWORD='TCRMSNOW123' \n    DEFAULT_ROLE=CRM_ANALYST_ROLE \n    DEFAULT_WAREHOUSE=CRM_WH\n    DEFAULT_NAMESPACE=CRM_DB.PUBLIC\n    MUST_CHANGE_PASSWORD = FALSE\n    COMMENT='CRM ANALYST';\nGRANT ROLE CRM_ANALYST_ROLE TO USER CRM_ANALYST;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EWe will now switch to the \u003Ccode\u003ESYSADMIN\u003C/code\u003E role to create the database and schema needed. Databases and Schemas are storage structures used in Snowflake to store and manage objects such as Tables, Views, Stages, Sequences, etc. We will also grant the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E the necessary privileges on these structures.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE ROLE SYSADMIN;\n\nCREATE OR REPLACE DATABASE CRM_DB;\nCREATE OR REPLACE SCHEMA CRM_DB.SHIPPING;\n\nGRANT USAGE ON DATABASE CRM_DB TO ROLE CRM_ANALYST_ROLE;\nGRANT ALL ON SCHEMA CRM_DB.SHIPPING TO ROLE CRM_ANALYST_ROLE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ENext we will create a Snowflake WAREHOUSE that will be used. In Snowflake a WAREHOUSE is a compute cluster that can be instantaneously start/stopped or scaled up/down as needed. WAREHOUSES only perform compute work, while all data is managed and stored in DATABASES, as Snowflake has complete separation between storage and compute to allow for fast and flexible independent scaling. We will also grant the CRM_ANALYST_ROLE usage privileges on the WAREHOUSE.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003ETIP:\u003C/strong\u003E It is typically a good idea to create all warehouses with the \u003Ccode\u003EAUTO_SUSPEND\u003C/code\u003E and \u003Ccode\u003EAUTO_RESUME\u003C/code\u003E properties set to avoid using compute resources when not needed.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE WAREHOUSE CRM_WH\n      WITH WAREHOUSE_SIZE = 'XSMALL'\n      AUTO_SUSPEND = 300\n      AUTO_RESUME = TRUE;\n\nGRANT USAGE ON WAREHOUSE CRM_WH TO ROLE CRM_ANALYST_ROLE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EThe warehouse is now ready to use.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ELoad Shipping data into Snowflake\u003C/h2\u003E\n","\u003Cp\u003EWe will now load shipping data into Snowflake to simulate data from internal shipping and financials systems, that are typically doen with ELT/ETL processes.\u003C/p\u003E\n","\u003Cp\u003EFirst we will set our context to the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E, and the \u003Ccode\u003ECRM_DB\u003C/code\u003E database and \u003Ccode\u003ESHIPPING\u003C/code\u003E schema.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE ROLE CRM_ANALYST_ROLE;\nUSE WAREHOUSE CRM_WH;\nUSE CRM_DB.SHIPPING;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ENext we will create the \u003Ccode\u003ESHIPPING_NFO\u003C/code\u003E table to load the data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE TABLE SHIPPING_INFO \n   (Account_ID VARCHAR(64), Shipment_Id VARCHAR(64), Shipping_State VARCHAR(4), \n    Last_Modified_Date DATE, Closed_Date DATE,\n    Priority VARCHAR(10), Contact_Name VARCHAR(64), SLA_Compliant_textBucket VARCHAR(10), \n    Shipmen_Account_Name VARCHAR(64), Line_Haul_Carrier VARCHAR(64), \n    Product_Description VARCHAR(64), Shipment_Name VARCHAR(64), \n    Created_Date DATE, Profit_per_Order DECIMAL(10,4), Cost_per_Ship DECIMAL(10,4), \n    Estimated_Days_to_Destination INT\n    );\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ENext we will create a Snowflake \u003Ccode\u003EEXTERNAL STAGE\u003C/code\u003E to a public S3 location with the data we want to load. Snowflake stages are storage spaces which can be used to load or unload data to/from Snowflake using the \u003Ccode\u003ECOPY\u003C/code\u003E command. In this case we are using an \u003Ccode\u003EEXTERNAL STAGE\u003C/code\u003E to directly be able to copy data from S3 to Snowflake.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE STAGE SHIPPING_DATA\n  url='s3://snowflake-corp-se-workshop/VHOL_Snowflake_Salesforce/TCRM_V1/data/';\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ENext we can load the data into Snowflake using the \u003Ccode\u003ECOPY\u003C/code\u003E command. We will use one of the predefined Snowflake file formats for CSV files to do this.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECOPY INTO SHIPPING_INFO FROM @SHIPPING_DATA/ FILE_FORMAT = (TYPE = 'CSV' SKIP_HEADER = 1 FIELD_OPTIONALLY_ENCLOSED_BY ='"' DATE_FORMAT = 'MM/DD/YY');\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ELet's have a quick look at the shipping data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ESELECT * FROM SHIPPING_INFO;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EYou should now see the information in the \u003Ccode\u003ESHIPPING_INFO\u003C/code\u003E table.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p7.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThis data will simulate data from various internal systems.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ESnowflake MarketPlace Data\u003C/h2\u003E\n","\u003Cp\u003EThe \u003Cstrong\u003ESnowflake Marketplace\u003C/strong\u003E has a large number of Data Providers where you can gain immediate access to external data without the need to perform any ETL or transformations. The data will show up as a database in your account. Additionally the the data will immediately be updated as soon a the Data Provider performs any updates. This is an extremely powerful mechanism to enrich your data with external data sources.\u003C/p\u003E\n","\u003Cp\u003EFirst we will grant the right privileges to the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E role to allow it to add Marketplace data. For this we will have to switch to the \u003Ccode\u003EACCOUNTADMIN\u003C/code\u003E role first.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE ROLE ACCOUNTADMIN;\nGRANT IMPORT SHARE ON ACCOUNT TO CRM_ANALYST_ROLE;\nGRANT CREATE DATABASE ON ACCOUNT TO ROLE CRM_ANALYST_ROLE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EWe will then switch back to out \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE ROLE CRM_ANALYST_ROLE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003ETo be able to add Marketplace data we will use the new Snowflake UI. Click on the \u003Ccode\u003EPreview App\u003C/code\u003E button on the top right hand of the Snowflake console, next to the Partner Connect and Help buttons.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p8.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EOnce you click on the Preview App button a new browser tab will open with the new preview Snowflake UI. On the top left hand corner click on your username and then hover over the \u003Ccode\u003ESwitch Role\u003C/code\u003E menu. Scroll and select the the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E from the list of roles.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p9.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ENow click on the \u003Ccode\u003EData\u003C/code\u003E menu bar on the left side. Then select \u003Ccode\u003EMarketplace\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p10.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EOnce in the Marketplace type \u003Ccode\u003EWeather\u003C/code\u003E in the top \u003Ccode\u003ESearch Data Marketplace\u003C/code\u003E and hit Enter/Return. This will provide a list of Data Providers with Weather data. Make sure to select \u003Cstrong\u003EWeather Source\u003C/strong\u003E as provider and the \u003Cstrong\u003EGlobal Weather & Climate Data for BI\u003C/strong\u003E tile from the list of tiles.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p11.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThen click on the \u003Ccode\u003EGet Data\u003C/code\u003E button on the top right side.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p12.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003ETIP:\u003C/strong\u003E If you experience errors getting to the listing, sign out of the preview app and sign back in by clicking on your username in the top left corner.\u003C/p\u003E\n","\u003Cp\u003EIn the pop up display remove the current string in the entry field, and type in \u003Cstrong\u003EWEATHERSOURCE\u003C/strong\u003E for Create Database and click on \u003Ccode\u003EGet Data\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p13.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick \u003Ccode\u003EDone\u003C/code\u003E when finished. Then on the top of the window click \u003Ccode\u003ESnowflake Marketplace\u003C/code\u003E to return to the listings of Marketplace Data Providers.\u003C/p\u003E\n","\u003Cp\u003EWe now want to get data to allow us to consolidate geography data by state and zip code. SafeGraph provides a data set that will help with that. Following the same steps as before type \u003Ccode\u003ESafeGraph\u003C/code\u003E in the top search box. Then select \u003Cstrong\u003ESafeGraph\u003C/strong\u003E as provider and the \u003Cstrong\u003EFoot Traffic Patterns - Starbucks\u003C/strong\u003E tile.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p14.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThen click on the \u003Ccode\u003EGet Data\u003C/code\u003E button on the top right side. In the pop up display remove the current string in the entry field, and type in \u003Cstrong\u003ESAFEGRAPH_STARBUCKS\u003C/strong\u003E for Create Database and click on \u003Ccode\u003EGet Data\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p15.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick \u003Ccode\u003EDone\u003C/code\u003E when finished and close the browser tab that was used for the Marketplace.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003EEnrich the Shipping data with Marketplace data\u003C/h2\u003E\n","\u003Cp\u003ELet's look at the Marketplace data we got from the previous steps. The Marketplace data will look like databases in your Snowflake account with no need to do any ETL.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003ENote:\u003C/strong\u003E Make sure you are using the \u003Ccode\u003ECRM_ANALYST_ROLE\u003C/code\u003E as set in the previous step.\u003C/p\u003E\n","\u003Cp\u003ELet's first look at the weather data. You will notice there are historical and forecast data, we will quickly look at both. Take some time after each query to look at the data. You will notice the data is available by zip (postal) code and one entry for each zip and day.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE WEATHERSOURCE.STANDARD_TILE;\n\nSELECT * FROM WEATHERSOURCE.STANDARD_TILE.HISTORY_DAY ORDER BY DATE_VALID_STD DESC LIMIT 1000;\n\nSELECT * FROM WEATHERSOURCE.STANDARD_TILE.FORECAST_DAY ORDER BY DATE_VALID_STD DESC LIMIT 1000;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EOur shipping data was only by state, let's look at the SafeGraph data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE SAFEGRAPH_STARBUCKS.PUBLIC;\n\nSELECT * FROM SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS LIMIT 1000;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EWe can see that the SafeGraph data provides zip codes for states. We can now use that to join with the Weather data and use aggregate function to the weather extremes in the state for that day. To make it simpler to use we will create Snowflake \u003Ccode\u003EVIEWS\u003C/code\u003E joining the datasets so it will always be up to date when the providers update their data. We will create a view for Weather History and a view for Weather Forecast.\u003C/p\u003E\n","\u003Cp\u003EWe will create the views in our \u003Ccode\u003ECRM_DB\u003C/code\u003E database and \u003Ccode\u003ESHIPPING\u003C/code\u003E schema.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003EUSE CRM_DB.SHIPPING;\n\nCREATE OR REPLACE VIEW WEATHER_HISTORICAL AS\n    SELECT W.DATE_VALID_STD AS DATE, S.REGION AS STATE, MAX(W.MAX_TEMPERATURE_AIR_2M_F) AS MAX_TEMP,\n            MIN(W.MIN_TEMPERATURE_AIR_2M_F) AS MIN_TEMP, MAX(W.TOT_PRECIPITATION_IN) AS PRECIPITATION,\n            MAX(W.MAX_WIND_SPEED_10M_MPH) AS MAX_WIND\n        FROM WEATHERSOURCE.STANDARD_TILE.HISTORY_DAY W, SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS S\n        WHERE W.POSTAL_CODE = S.POSTAL_CODE\n        GROUP BY W.DATE_VALID_STD,S.REGION;\n        \nCREATE OR REPLACE VIEW WEATHER_FORECAST AS        \n       SELECT W.DATE_VALID_STD AS DATE, S.REGION AS STATE, MAX(W.MAX_TEMPERATURE_AIR_2M_F) AS MAX_TEMP_F,\n            MIN(W.MIN_TEMPERATURE_AIR_2M_F) AS MIN_TEMP_F, MAX(W.PROBABILITY_OF_PRECIPITATION_PCT) AS PRECIPITATION_PROB,\n            MAX(W.MAX_WIND_SPEED_10M_MPH) AS MAX_WIND\n        FROM WEATHERSOURCE.STANDARD_TILE.FORECAST_DAY W, SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS S\n        WHERE W.POSTAL_CODE = S.POSTAL_CODE\n        GROUP BY W.DATE_VALID_STD,S.REGION;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EWe can now use these views to see how it may have impacted shipping. Here is query that joins the \u003Ccode\u003ESHIPPING_INFO\u003C/code\u003E table with the historical weather data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ESELECT S.*, WH.MAX_TEMP, WH.MIN_TEMP, WH.PRECIPITATION, WH.MAX_WIND\n    FROM SHIPPING_INFO S LEFT JOIN WEATHER_HISTORICAL WH\n    ON S.SHIPPING_STATE = WH.STATE AND TO_DATE(S.CREATED_DATE) = WH.DATE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EIn the results you can scroll to the left and see the corresponding weather data for the shipping rows. If you scroll down you will see some shipping data has now corresponding weather data and those columns will have \u003Ccode\u003ENULL\u003C/code\u003E values.\u003C/p\u003E\n","\u003Cp\u003ETo make this information easier to consume we will create a view combining the shipping and weather data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE VIEW SHIP_WEATHER_HISTORY AS\n    SELECT S.*, WH.MAX_TEMP, WH.MIN_TEMP, WH.PRECIPITATION, WH.MAX_WIND\n    FROM SHIPPING_INFO S LEFT JOIN WEATHER_HISTORICAL WH\n    ON S.SHIPPING_STATE = WH.STATE AND TO_DATE(S.CREATED_DATE) = WH.DATE;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EYou can use this view for easier consumption of the data.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ELoading Data into Salesforce\u003C/h2\u003E\n","\u003Cp\u003ELet's switch to Salesforce. Open another tab on your browser and login to the \u003Ca href=\"https://trailhead.salesforce.com/en/promo/orgs/analytics-de\"\u003ESalesforce Analytics Developer Account\u003C/a\u003E.\u003C/p\u003E\n","\u003Ch3\u003EFirst we need to enable the Snowflake output connection.\u003C/h3\u003E\n","\u003Cp\u003ESetup → Analytics → Analytics → Settings → Check the \u003Ccode\u003EEnable Snowflake output connection\u003C/code\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s7.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ETo simulate \u003Cstrong\u003ECustomer Service\u003C/strong\u003E data we will create a \u003Ccode\u003ECustom Object\u003C/code\u003E from the CSV file in the link below. Click the button to download the CSV file.\u003C/p\u003E\n","\u003Cp\u003E<button>\u003C/p\u003E\n","\u003Cp\u003E\u003Ca href=\"https://snowflake-corp-se-workshop.s3.us-west-1.amazonaws.com/VHOL_Snowflake_Salesforce/TCRM_V1/files/master_customer_case.csv\"\u003EDownload .csv File\u003C/a\u003E\n</button>\u003C/p\u003E\n","\u003Ch3\u003EFollow the steps below to load the data:\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003E\n","\u003Cp\u003EGo to Setup\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EClick on Object Manager and click on CREATE. Select “Custom Object from Spreadsheet”.\n\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s1.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EIn the new browser tab login with Salesforce (Provide credentials for the dev account you just created)\n\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s2.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EDrag and drop the \u003Ccode\u003Emaster_customer_case.csv\u003C/code\u003E file.\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EYou will get a warning for Account_Name. Select “Text” from the Field Type.\n\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s3.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EHit Next.\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EHit Finish on the next page.\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EClose the browser tab when finished. The custom object is created.\u003C/p\u003E\n\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cstrong\u003ETIP:\u003C/strong\u003E Type the setting name in the \u003Ccode\u003EQuick Find\u003C/code\u003E search bar in Setup.\u003C/p\u003E\n","\u003Cp\u003EWe now have to assign permissions on the Custom object to allow Analytic Cloud Integrations to read the object.\u003C/p\u003E\n","\u003Ch3\u003ESteps to assign permissions:\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003E\n","\u003Cp\u003ESetup → Home → Profiles → “Analytics Cloud Integrations”.\n\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s4.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EScroll down and find “Custom Field-Level Security”.\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EClick on “View” just next to the \u003Ccode\u003Emaster_customer_case\u003C/code\u003E. Click on Edit, then make sure all the fields have “Read Access”, if not enabled please check all the fields and save.\n\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s5.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003ERepeat the same steps for “System Administration” profiles.\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003EProfiles → “System Administration” → “Custom Field level Security” → “Enable all the fields” and Save.\u003C/p\u003E\n\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s6.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThe object will now be accessible for data integration.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003EConfigure Tableau CRM and Sync Salesforce data with Snowflake\u003C/h2\u003E\n","\u003Ch3\u003EThe next step is to configure the connection to the Salesforce object in the Data Manager.\u003C/h3\u003E\n","\u003Cp\u003EGo to \u003Ccode\u003EAnalytics Studio\u003C/code\u003E from the App Launcher.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s8.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ESelect \u003Ccode\u003EData Manager\u003C/code\u003E on the left hand menu. Go to \u003Ccode\u003EDataflows and Recipes\u003C/code\u003E and click on \u003Ccode\u003ECreate Dataflow\u003C/code\u003E. Enter \u003Cstrong\u003ESnowflake - TCRM Test\u003C/strong\u003E as the name.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s9.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick on \u003Ccode\u003ESFDC Digest\u003C/code\u003E (second option on eft side of the panel).\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s10.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EGive a name to the Node and select the source object which we created(\u003Ccode\u003Emaster_customer_case__c\u003C/code\u003E). Then click on \u003Ccode\u003Eselect fields\u003C/code\u003E and make sure you select all the fields that we have in that object. For reference, see  the below list of fields that need to be selected.\u003Cbr\u003E\n\u003Cstrong\u003ENOTE: MAKE SURE ALL OF THE FIELDS THAT WE GAVE ACCESS TO PROFILES ARE SELECTED AND DO NOT SELECT ANY EXTRA FIELDS. THIS MAY CAUSE DATAFLOW TO FAIL.\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003ETIP:\u003C/strong\u003E Most fields will have \u003Ccode\u003E__c\u003C/code\u003E at the end for the custom object we loaded.\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Ccode\u003EID\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECASE_ID_FORMULA__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ESLA_COMPLIANT__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ESHIPMENTID__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ENAME\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EPRIORITY__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECREATEDBYID\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EOWNERID\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EREASON__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EDAYS_OPEN__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECLOSED_DATE__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECSAT__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EACCOUNTID__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECASE_CREATED_DATE__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EUSERNAME__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EACCOUNT_NAME__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ELAST_MODIFIED_DATE__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EORIGIN__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003EIS_ESCALATED_TEXTBUCKET__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECONTACTNAME__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ESTATUS__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ECASE_ID__C\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ELASTMODIFIEDBYID\u003C/code\u003E\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003ETYPE_OF_SUPPORT__C\u003C/code\u003E\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s11.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick \u003Ccode\u003ECreate\u003C/code\u003E to save the node.\nClick \u003Ccode\u003EUpdate Dataflow\u003C/code\u003E from the top right corner, provide a version name (if needed) and then \u003Ccode\u003ERun the Dataflow\u003C/code\u003E.\nSwitch back to Data Manager and you can monitor the flow from \u003Ccode\u003EMonitor\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s12.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EOnce the dataflow ran successfully. Go to \u003Ccode\u003EConnect\u003C/code\u003E from the left panel and look for the \u003Ccode\u003Emaster_customer_case\u003C/code\u003E object. Click on the dropdown and select \u003Ccode\u003ERun Data Sync\u003C/code\u003E and \u003Ccode\u003ERun Full Sync\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003EOnce the sync ran successfully, click on \u003Ccode\u003EConnect to Data\u003C/code\u003E → \u003Ccode\u003EInput Connection\u003C/code\u003E → Click on \u003Ccode\u003E+\u003C/code\u003E and select \u003Ccode\u003ESalesforce Connector\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s13.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThen name your connection as \u003Ccode\u003ESFDC Daily Connection\u003C/code\u003E ,developer name as \u003Ccode\u003ESFDC_Conn\u003C/code\u003E  and write a description and save the connection. Close the window.\u003C/p\u003E\n","\u003Cp\u003EClick on the drop down next to \u003Ccode\u003Emaster_customer_case\u003C/code\u003E and select \u003Ccode\u003ESwitch Connection\u003C/code\u003E and select \u003Ccode\u003ESFDC_LOCAL_SFDC DAILY Connection\u003C/code\u003E. Click \u003Ccode\u003ESave\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s14.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick on the object \u003Ccode\u003Emaster_customer_case\u003C/code\u003E under \u003Ccode\u003ESFDC_LOCAL_SFDC DAILY Connection\u003C/code\u003E, then click \u003Ccode\u003EContinue\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s15.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EHit \u003Ccode\u003ESave\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s16.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EAfter that you will see the object created in \u003Ccode\u003ESFDC_LOCAL_SFDC DAILY Connection\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s17.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Ch3\u003ENow we will configure the connection to Snowflake.\u003C/h3\u003E\n","\u003Cp\u003EClick on \u003Ccode\u003EConnect to Data\u003C/code\u003E from top → \u003Ccode\u003EOutput Connections\u003C/code\u003E → Select \u003Ccode\u003E+\u003C/code\u003E → Select \u003Ccode\u003ESnowflake Output Connector\u003C/code\u003E.\nEnter the Snowflake connection information.\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003EConnection Name - Snowflake Output\u003C/li\u003E\u003Cli\u003EDeveloper Name - SNOW_Dev\u003C/li\u003E\u003Cli\u003EDescription - VHOL\u003C/li\u003E\u003Cli\u003ESchema - SHIPPING\u003C/li\u003E\u003Cli\u003EPassword - TCRMSNOW123 (or the password you entered in Snowflake)\u003C/li\u003E\u003Cli\u003ERole - CRM_ANALYST_ROLE\u003C/li\u003E\u003Cli\u003EWarehouse - CRM_WH\u003C/li\u003E\u003Cli\u003EUsername - CRM_ANALYST\u003C/li\u003E\u003Cli\u003EAccount - <Your Snowflake account name - see note below>\u003C/li\u003E\u003Cli\u003EDatabase - CRM_DB\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cstrong\u003ENOTE:\u003C/strong\u003E The Snowflake account name can be found by looking at the URL in your browser tab logged into the Snowflake UI. Copy the characters after the https:// and before snowflakecomputing.com i.e. \u003Cstrong\u003Ehttps://abcd123.us-east-1.snowflakecomputing.com\u003C/strong\u003E the account name will be \u003Cstrong\u003Eabcd123.us-east-1\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003EIn some cases the region (us-east-1 or other region name) may not be present, in this case just copy the characters before snowflakecomputing.com i.e. \u003Cstrong\u003Ehttps://xyz1234.snowflakecomputing.com\u003C/strong\u003E the account name will be \u003Cstrong\u003Exyz1234\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003EClick \u003Ccode\u003ESave & Test\u003C/code\u003E. If the details are correct there will be a successful message. Click \u003Ccode\u003EContinue\u003C/code\u003E and close the Connection Source window.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s18.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Ch3\u003ELastly we will use Sync Out to sync the Salesforce data with Snowflake.\u003C/h3\u003E\n","\u003Cp\u003EScroll down to \u003Ccode\u003ESFDC_LOCAL_SFDC DAILY Connection\u003C/code\u003E and from drop down select \u003Ccode\u003ESync Out\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s19.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ECheck \u003Ccode\u003EEnable Sync Out\u003C/code\u003E and select the Snowflake Output connection. Click Save.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s20.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EFrom the drop down select \u003Ccode\u003ERun Now\u003C/code\u003E. You can go to the Monitor section to see when the sync is complete.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s21.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThe data will now be successfully written to a table in Snowflake.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003EEnrich the Salesforce data in Snowflake\u003C/h2\u003E\n","\u003Cp\u003ESwitch back to the Snowflake tab in your browser. Tableau CRM Sync Out automatically created a table in Snowflake with the Salesforce data. The table name in Snowflake will match the object name from Salesforce - \u003Ccode\u003Emaster_customer_case__c\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003ELet's have a quick look at the table.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ESELECT * FROM MASTER_CUSTOMER_CASE__C;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EAll the selected fields should show up as table columns.\u003C/p\u003E\n","\u003Cp\u003ENext we can join the \u003Ccode\u003Ecustomer case\u003C/code\u003E data from Salesforce with the \u003Ccode\u003Eshipping\u003C/code\u003E data from the internal system that we already have in Snowflake, and also with the \u003Ccode\u003Eweather\u003C/code\u003E data from the external data provider. This allows us to get a full few of the customer's case data, the shipping data as well as external factors that may impact the customer's shipments.\u003C/p\u003E\n","\u003Cp\u003EWe will create a \u003Ccode\u003EVIEW\u003C/code\u003E to join the data sets together, leveraging the Snowflake views we created earlier. By doing this the view will always represent the latest data as Tableau CRM updates the Snowflake table with new information from Salesforce.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ECREATE OR REPLACE VIEW CUSTOMER_CASE_SHIP_FULL_VW AS\n    SELECT C.*, SW.* \n    FROM MASTER_CUSTOMER_CASE__C C, SHIP_WEATHER_HISTORY SW\n    WHERE C.SHIPMENTID__C = SW.SHIPMENT_ID;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EWe can now have a quick look at the combined data.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ESELECT * FROM CUSTOMER_CASE_SHIP_FULL_VW;\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EThis provides a consolidated view of all the data sources.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003ERead live data from Snowflake in Salesforce\u003C/h2\u003E\n","\u003Cp\u003ESwitch back to your Salesforce Tableau CRM Data Manager tab in your browser.\u003C/p\u003E\n","\u003Cp\u003EClick on \u003Ccode\u003EConnect to Data\u003C/code\u003E → Select \u003Ccode\u003ELive Connections\u003C/code\u003E → Click on \u003Ccode\u003EAdd Connection\u003C/code\u003E → Select \u003Ccode\u003ESnowflake Direct Connector\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003EProvide the details for the connection, similar to the Output Connection for Snowflake.\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003EConnection Name - Snowflake Live\u003C/li\u003E\u003Cli\u003EDeveloper Name - SNOW_Dev_1\u003C/li\u003E\u003Cli\u003EDescription - VHOL\u003C/li\u003E\u003Cli\u003ESchema - SHIPPING\u003C/li\u003E\u003Cli\u003EPassword - TCRMSNOW123 (or the password you entered in Snowflake)\u003C/li\u003E\u003Cli\u003ERole - CRM_ANALYST_ROLE\u003C/li\u003E\u003Cli\u003EWarehouse - CRM_WH\u003C/li\u003E\u003Cli\u003EUsername - CRM_ANALYST\u003C/li\u003E\u003Cli\u003EAccount - <Your Snowflake account name - see note from Output Connection setup>\u003C/li\u003E\u003Cli\u003EDatabase - CRM_DB\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003EClick \u003Ccode\u003ESave & Create Dataset\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s22.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003ESelect the dataset \u003Ccode\u003ECUSTOMER_CASE_SHIP_FULL_VW\u003C/code\u003E from the list to enable that dataset and hit \u003Ccode\u003EContinue\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s23.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EGo ahead and select the \u003Ccode\u003EMy Private App\u003C/code\u003E from the App drop down list and click on \u003Ccode\u003ECreate Live Dataset\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003EGo back to \u003Ccode\u003EAnalytics Studio\u003C/code\u003E and open the \u003Ccode\u003EMy Private App\u003C/code\u003E where you saved the dataset.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s24.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick on the \u003Ccode\u003ECUSTOMER_CASE_SHIP_FULL_VW\u003C/code\u003E dataset to start exploring.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s25.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EClick on \u003Ccode\u003EQuery Mode\u003C/code\u003E and then copy & paste the SQL query below to see the details for a specific customer.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s26.png\" alt=\"\"\u003E\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-sql\"\u003ESELECT "CASE_ID__C" AS "CASE_ID__C", "ACCOUNT_NAME__C" AS "ACCOUNT_NAME__C", "STATUS__C" AS "STATUS__C",\n "SHIPPING_STATE" AS "SHIPPING_STATE", AVG("ESTIMATED_DAYS_TO_DESTINATION") AS "ETA Days", \n AVG("MAX_WIND") AS "Max Wind", AVG("MAX_TEMP") AS "Max Temp", AVG("MIN_TEMP") AS "Min Temp", \n AVG("PRECIPITATION") AS "Precipitation" \n FROM "CUSTOMER_CASE_SHIP_FULL_VW" \n WHERE "ACCOUNT_NAME__C" = 'See of San Francisco' \n GROUP BY "CASE_ID__C", "ACCOUNT_NAME__C", "STATUS__C", "SHIPPING_STATE" \n ORDER BY "CASE_ID__C" ASC, "ACCOUNT_NAME__C" ASC, "STATUS__C" ASC, "SHIPPING_STATE" ASC \n LIMIT 250\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Cp\u003EClick on \u003Ccode\u003ERun Query\u003C/code\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s27.png\" alt=\"\"\u003E\u003C/p\u003E\n","\u003Cp\u003EThis provides the customer service agent with the shipping and weather information to enrich the service case data in Salesforce. In this case we can see that there were very low temperatures and high winds causing shipping delays in the state.\u003C/p\u003E\n","\u003Cp\u003EThe analytics information can be used in the Salesforce UI for simpler access by users as well.\u003C/p\u003E\n<!-- ------------------------ -->\n","\u003Ch2\u003EConclusion & Next Steps\u003C/h2\u003E\n","\u003Cp\u003EIn this lab we have build a simple example of how you can combine and enrich Salesforce data with internal and external data in Snowflake. Also how you can use this enriched Snowflake data with Tableau CRM to drive action in Salesforce.\u003C/p\u003E\n","\u003Ch3\u003EWhat We've Covered\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003Euse the Snowflake Marketplace to enrich data\u003C/li\u003E\u003Cli\u003Esync Salesforce data to Snowflake\u003C/li\u003E\u003Cli\u003Euse live queries in Tableau CRM to provide insights in Salesforce from Snowflake\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003ERelated Resources\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Ca href=\"https://docs.snowflake.com/en/user-guide/data-marketplace.html\"\u003ESnowflake Marketplace\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://help.salesforce.com/articleView?id=sf.bi_integrate_connectors_sync_out_snowflake.htm&type=5\"\u003ETableau CRM Sync Out for Snowflake\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://help.salesforce.com/articleView?id=sf.bi_direct_data_for_snowflake.htm&type=5\"\u003ETableau CRM Direct Data\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E"],"description":"","title":"Enrich Salesforce data with Snowflake to deliver your Customer 360",":items":{},":itemsOrder":[],":type":"snowflake-site/components/contentfragment","elements":{"quickstartArticleBody":{"dataType":"string","title":"Quickstart Article Body","value":"\u003C!-- ------------------------ --\u003E\r\n## Use Case Overview\r\n\r\nThis guide will take you through the process of integrating Salesforce and Snowflake using Tableau CRM to deliver Customer 360.\r\n\r\nThroughout this process, you will discover the ease at which it is possible to build integrated solutions with Snowflake and Salesforce using Tableau CRM. \r\n\r\nTo showcase customer 360, we will first load shipping data in Snowflake. Then the data will be enriched with weather information from the Snowflake Marketplace. We will then load customer service data in Salesforce, and using Tableau CRM the customer service data will then be synced with Snowflake, where it will be combined with the shipping and weather data. The customer service agent from the Salesforce environment will then be able to have access to the full combined service, shipping and weather data in Snowflake using Tableau CRM Direct Data connector.\r\n\r\nHere is an outline of the workflow:\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/diagram.png)\r\n\r\n\r\n### Prerequisites\r\n- Basic knowledge of SQL, and database concepts and objects\r\n- Basic understanding of Salesforce\r\n\r\n### What You'll Learn\r\n- How to create and utilize databases, tables, views, and warehouses\r\n- Load structured data into Snowflake\r\n- Load data into Salesforce\r\n- Use Snowflake’s Data Marketplace to easily access external data\r\n- Use Tableau CRM to Sync data to and do live queries with Snowflake\r\n\r\n### What You’ll Need\r\n- [Snowflake Trial Account](https://signup.snowflake.com/?utm_cta=quickstarts_) \r\n- [Salesforce Analytics Developer Account](https://trailhead.salesforce.com/en/promo/orgs/analytics-de)\r\n\r\n### What You’ll Build\r\n- Snowflake objects, including tables and warehouses, to scale and manage your data\r\n- Tableau CRM integrations with Salesforce Service Cloud objects and Snowflake to manage data flow and reporting to drive action\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Setting up Snowflake\r\n\r\nThe first thing you will need to do is download the following .sql file that contains a series of SQL commands we will execute throughout this lab.\r\n\r\n\u003Cbutton\u003E\r\n\r\n  [Download .sql File](https://snowflake-corp-se-workshop.s3.us-west-1.amazonaws.com/VHOL_Snowflake_Salesforce/TCRM_V1/files/VHOL_SNOW_TCRM_1.0.sql)\r\n\u003C/button\u003E\r\n\u003Cbr/\u003E\u003Cbr/\u003E\r\n\r\nAt this point, log into your Snowflake account and have a clear screen to start working with. If you have just created a free trial account, feel free to minimize or close and hint boxes that are looking to help guide you. These will not be needed for this lab and most of the hints will be covered throughout the remainder of this exercise.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p1.png)\r\n\r\n\r\nTo ingest our script in the Snowflake UI, navigate to the ellipsis button on the top right hand side of a “New Worksheet” and load our script.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p2.png)\r\n\r\n\r\nThe SQL script file should show up as text in a new worksheet.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p3.png)\r\n\r\n\r\nSnowflake provides \"worksheets\" as the spot for you to execute your code. For each worksheet you create, you will need to set the “context” so the worksheet knows how to behave. A “context” in Snowflake is made up of 4 distinctions that must be set before we can perform any work: the “role” we want to act as, the “database” and “schema” we want to work with, and the “warehouse” we want to perform the work. This can be found in the top right hand section of a new worksheet.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p4.png)\r\n\r\n\r\nIt is also helpful to turn on code highlight in the worksheet. This will highlight the SQL command(s) that you will execute before \"running\" the command. Navigate to the ellipsis button on the top right hand side of a \"New Worksheet\" and click Turn on Code Highlight.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p5.png)\r\n\r\n\r\nLet's go ahead and set the role we want to act as, which will be `SECURITYADMIN` to begin with. We can either set this either manually by hovering over the people icon and choosing SECURITYADMIN from the “Role” dropdown, or we can run the first line of code in our worksheet. In addition to traditional SQL statements, Snowflake Data Definition ([DDL](https://docs.snowflake.com/en/sql-reference/sql-ddl-summary.html)) commands, such as setting the worksheet context, can also be written and executed within the worksheet. \r\n\r\nFor convenience all the SQL commands needed are already in the SQL script. Let's execute the first SQL command in the SQL script.\r\n\r\n```sql\r\nUSE ROLE SECURITYADMIN;\r\n```\r\n\r\nTo execute this code, all we need to do is place our cursor on the line we wish to run and then either hit the \"run\" button at the top left of the worksheet or press `Cmd/Ctrl + Enter/Return`. \r\n\r\nOnce code is executed the results will be displayed below the worksheet.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p6.png)\r\n\r\n\r\nEach step throughout the guide has an associated SQL command to perform the work we are looking to execute, and so feel free to step through each action running the code line by line as we walk through the lab. For the purposes of this demo, we will not be running multiple statements in a row.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Creating Snowflake Role, User, Database & Warehouse\r\n\r\nTo get started, we are going to create the Snowflake objects for this lab. You can create objects using the UI, but for the purposes of this lab we will use Snowflake DDL commands in the SQL script file that we downloaded in the previous step. \r\n\r\nWe already switched our \"role\" to `SECURITYADMIN`, a role typically used to create users and roles in the Snowflake account. We will now create our primary ROLE and USER that will be used by the CRM Analyst persona. We will also grant the CRM_ANALYST role to the SYSADMIN role to make administration easier. Highlight and execute both commands.\r\n\r\n```sql\r\nCREATE OR REPLACE ROLE CRM_ANALYST_ROLE COMMENT='CRM ANALYST ROLE';\r\nGRANT ROLE CRM_ANALYST_ROLE TO ROLE SYSADMIN;\r\n```\r\n\r\nNext we will create the `CRM_ANALYST` user, and grant the `CRM_ANALYST_ROLE` role to this user. Please note the password that is set for the user, feel free to change the password to your preference, but **do note this password** as it will be used in future steps to configure the connections with Tableau CRM.\r\n\r\n```sql\r\nCREATE OR REPLACE USER CRM_ANALYST PASSWORD='TCRMSNOW123' \r\n    DEFAULT_ROLE=CRM_ANALYST_ROLE \r\n    DEFAULT_WAREHOUSE=CRM_WH\r\n    DEFAULT_NAMESPACE=CRM_DB.PUBLIC\r\n    MUST_CHANGE_PASSWORD = FALSE\r\n    COMMENT='CRM ANALYST';\r\nGRANT ROLE CRM_ANALYST_ROLE TO USER CRM_ANALYST;\r\n```\r\n\r\nWe will now switch to the `SYSADMIN` role to create the database and schema needed. Databases and Schemas are storage structures used in Snowflake to store and manage objects such as Tables, Views, Stages, Sequences, etc. We will also grant the `CRM_ANALYST_ROLE` the necessary privileges on these structures.\r\n\r\n```sql\r\nUSE ROLE SYSADMIN;\r\n\r\nCREATE OR REPLACE DATABASE CRM_DB;\r\nCREATE OR REPLACE SCHEMA CRM_DB.SHIPPING;\r\n\r\nGRANT USAGE ON DATABASE CRM_DB TO ROLE CRM_ANALYST_ROLE;\r\nGRANT ALL ON SCHEMA CRM_DB.SHIPPING TO ROLE CRM_ANALYST_ROLE;\r\n```\r\n\r\nNext we will create a Snowflake WAREHOUSE that will be used. In Snowflake a WAREHOUSE is a compute cluster that can be instantaneously start/stopped or scaled up/down as needed. WAREHOUSES only perform compute work, while all data is managed and stored in DATABASES, as Snowflake has complete separation between storage and compute to allow for fast and flexible independent scaling. We will also grant the CRM_ANALYST_ROLE usage privileges on the WAREHOUSE.\r\n\r\n**TIP:** It is typically a good idea to create all warehouses with the `AUTO_SUSPEND` and `AUTO_RESUME` properties set to avoid using compute resources when not needed.\r\n\r\n```sql\r\nCREATE OR REPLACE WAREHOUSE CRM_WH\r\n      WITH WAREHOUSE_SIZE = 'XSMALL'\r\n      AUTO_SUSPEND = 300\r\n      AUTO_RESUME = TRUE;\r\n\r\nGRANT USAGE ON WAREHOUSE CRM_WH TO ROLE CRM_ANALYST_ROLE;\r\n```\r\n\r\nThe warehouse is now ready to use.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Load Shipping data into Snowflake\r\n\r\nWe will now load shipping data into Snowflake to simulate data from internal shipping and financials systems, that are typically doen with ELT/ETL processes.\r\n\r\nFirst we will set our context to the `CRM_ANALYST_ROLE`, and the `CRM_DB` database and `SHIPPING` schema.\r\n\r\n```sql\r\nUSE ROLE CRM_ANALYST_ROLE;\r\nUSE WAREHOUSE CRM_WH;\r\nUSE CRM_DB.SHIPPING;\r\n```\r\nNext we will create the `SHIPPING_NFO` table to load the data.\r\n\r\n```sql\r\nCREATE OR REPLACE TABLE SHIPPING_INFO \r\n   (Account_ID VARCHAR(64), Shipment_Id VARCHAR(64), Shipping_State VARCHAR(4), \r\n    Last_Modified_Date DATE, Closed_Date DATE,\r\n    Priority VARCHAR(10), Contact_Name VARCHAR(64), SLA_Compliant_textBucket VARCHAR(10), \r\n    Shipmen_Account_Name VARCHAR(64), Line_Haul_Carrier VARCHAR(64), \r\n    Product_Description VARCHAR(64), Shipment_Name VARCHAR(64), \r\n    Created_Date DATE, Profit_per_Order DECIMAL(10,4), Cost_per_Ship DECIMAL(10,4), \r\n    Estimated_Days_to_Destination INT\r\n    );\r\n```\r\n\r\nNext we will create a Snowflake `EXTERNAL STAGE` to a public S3 location with the data we want to load. Snowflake stages are storage spaces which can be used to load or unload data to/from Snowflake using the `COPY` command. In this case we are using an `EXTERNAL STAGE` to directly be able to copy data from S3 to Snowflake.\r\n\r\n```sql\r\nCREATE OR REPLACE STAGE SHIPPING_DATA\r\n  url='s3://snowflake-corp-se-workshop/VHOL_Snowflake_Salesforce/TCRM_V1/data/';\r\n```\r\n\r\nNext we can load the data into Snowflake using the `COPY` command. We will use one of the predefined Snowflake file formats for CSV files to do this.\r\n\r\n```sql\r\nCOPY INTO SHIPPING_INFO FROM @SHIPPING_DATA/ FILE_FORMAT = (TYPE = 'CSV' SKIP_HEADER = 1 FIELD_OPTIONALLY_ENCLOSED_BY ='\"' DATE_FORMAT = 'MM/DD/YY');\r\n```\r\n\r\nLet's have a quick look at the shipping data.\r\n\r\n```sql\r\nSELECT * FROM SHIPPING_INFO;\r\n```\r\nYou should now see the information in the `SHIPPING_INFO` table.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p7.png)\r\n\r\n\r\nThis data will simulate data from various internal systems.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Snowflake MarketPlace Data\r\n\r\nThe **Snowflake Marketplace** has a large number of Data Providers where you can gain immediate access to external data without the need to perform any ETL or transformations. The data will show up as a database in your account. Additionally the the data will immediately be updated as soon a the Data Provider performs any updates. This is an extremely powerful mechanism to enrich your data with external data sources.\r\n\r\nFirst we will grant the right privileges to the `CRM_ANALYST_ROLE` role to allow it to add Marketplace data. For this we will have to switch to the `ACCOUNTADMIN` role first.\r\n\r\n```sql\r\nUSE ROLE ACCOUNTADMIN;\r\nGRANT IMPORT SHARE ON ACCOUNT TO CRM_ANALYST_ROLE;\r\nGRANT CREATE DATABASE ON ACCOUNT TO ROLE CRM_ANALYST_ROLE;\r\n```\r\nWe will then switch back to out `CRM_ANALYST_ROLE`.\r\n```sql\r\nUSE ROLE CRM_ANALYST_ROLE;\r\n```\r\n\r\nTo be able to add Marketplace data we will use the new Snowflake UI. Click on the `Preview App` button on the top right hand of the Snowflake console, next to the Partner Connect and Help buttons.\r\n\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p8.png)\r\n\r\n\r\nOnce you click on the Preview App button a new browser tab will open with the new preview Snowflake UI. On the top left hand corner click on your username and then hover over the `Switch Role` menu. Scroll and select the the `CRM_ANALYST_ROLE` from the list of roles.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p9.png)\r\n\r\n\r\nNow click on the `Data` menu bar on the left side. Then select `Marketplace`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p10.png)\r\n\r\n\r\nOnce in the Marketplace type `Weather` in the top `Search Data Marketplace` and hit Enter/Return. This will provide a list of Data Providers with Weather data. Make sure to select **Weather Source** as provider and the **Global Weather & Climate Data for BI** tile from the list of tiles. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p11.png)\r\n\r\n\r\nThen click on the `Get Data` button on the top right side.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p12.png)\r\n\r\n\r\n**TIP:** If you experience errors getting to the listing, sign out of the preview app and sign back in by clicking on your username in the top left corner.\r\n\r\n\r\n\r\nIn the pop up display remove the current string in the entry field, and type in **WEATHERSOURCE** for Create Database and click on `Get Data`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p13.png)\r\n\r\n\r\nClick `Done` when finished. Then on the top of the window click `Snowflake Marketplace` to return to the listings of Marketplace Data Providers. \r\n\r\nWe now want to get data to allow us to consolidate geography data by state and zip code. SafeGraph provides a data set that will help with that. Following the same steps as before type `SafeGraph` in the top search box. Then select **SafeGraph** as provider and the **Foot Traffic Patterns - Starbucks** tile.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p14.png)\r\n\r\n\r\nThen click on the `Get Data` button on the top right side. In the pop up display remove the current string in the entry field, and type in **SAFEGRAPH_STARBUCKS** for Create Database and click on `Get Data`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/p15.png)\r\n\r\n\r\nClick `Done` when finished and close the browser tab that was used for the Marketplace.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Enrich the Shipping data with Marketplace data\r\n\r\nLet's look at the Marketplace data we got from the previous steps. The Marketplace data will look like databases in your Snowflake account with no need to do any ETL.\r\n\r\n**Note:** Make sure you are using the `CRM_ANALYST_ROLE` as set in the previous step.\r\n\r\nLet's first look at the weather data. You will notice there are historical and forecast data, we will quickly look at both. Take some time after each query to look at the data. You will notice the data is available by zip (postal) code and one entry for each zip and day.\r\n\r\n```sql\r\nUSE WEATHERSOURCE.STANDARD_TILE;\r\n\r\nSELECT * FROM WEATHERSOURCE.STANDARD_TILE.HISTORY_DAY ORDER BY DATE_VALID_STD DESC LIMIT 1000;\r\n\r\nSELECT * FROM WEATHERSOURCE.STANDARD_TILE.FORECAST_DAY ORDER BY DATE_VALID_STD DESC LIMIT 1000;\r\n```\r\n\r\nOur shipping data was only by state, let's look at the SafeGraph data.\r\n\r\n```sql\r\nUSE SAFEGRAPH_STARBUCKS.PUBLIC;\r\n\r\nSELECT * FROM SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS LIMIT 1000;\r\n```\r\n\r\nWe can see that the SafeGraph data provides zip codes for states. We can now use that to join with the Weather data and use aggregate function to the weather extremes in the state for that day. To make it simpler to use we will create Snowflake `VIEWS` joining the datasets so it will always be up to date when the providers update their data. We will create a view for Weather History and a view for Weather Forecast.\r\n\r\nWe will create the views in our `CRM_DB` database and `SHIPPING` schema.\r\n\r\n```sql\r\nUSE CRM_DB.SHIPPING;\r\n\r\nCREATE OR REPLACE VIEW WEATHER_HISTORICAL AS\r\n    SELECT W.DATE_VALID_STD AS DATE, S.REGION AS STATE, MAX(W.MAX_TEMPERATURE_AIR_2M_F) AS MAX_TEMP,\r\n            MIN(W.MIN_TEMPERATURE_AIR_2M_F) AS MIN_TEMP, MAX(W.TOT_PRECIPITATION_IN) AS PRECIPITATION,\r\n            MAX(W.MAX_WIND_SPEED_10M_MPH) AS MAX_WIND\r\n        FROM WEATHERSOURCE.STANDARD_TILE.HISTORY_DAY W, SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS S\r\n        WHERE W.POSTAL_CODE = S.POSTAL_CODE\r\n        GROUP BY W.DATE_VALID_STD,S.REGION;\r\n        \r\nCREATE OR REPLACE VIEW WEATHER_FORECAST AS        \r\n       SELECT W.DATE_VALID_STD AS DATE, S.REGION AS STATE, MAX(W.MAX_TEMPERATURE_AIR_2M_F) AS MAX_TEMP_F,\r\n            MIN(W.MIN_TEMPERATURE_AIR_2M_F) AS MIN_TEMP_F, MAX(W.PROBABILITY_OF_PRECIPITATION_PCT) AS PRECIPITATION_PROB,\r\n            MAX(W.MAX_WIND_SPEED_10M_MPH) AS MAX_WIND\r\n        FROM WEATHERSOURCE.STANDARD_TILE.FORECAST_DAY W, SAFEGRAPH_STARBUCKS.PUBLIC.PATTERNS S\r\n        WHERE W.POSTAL_CODE = S.POSTAL_CODE\r\n        GROUP BY W.DATE_VALID_STD,S.REGION;\r\n```\r\n\r\nWe can now use these views to see how it may have impacted shipping. Here is query that joins the `SHIPPING_INFO` table with the historical weather data.\r\n\r\n```sql\r\nSELECT S.*, WH.MAX_TEMP, WH.MIN_TEMP, WH.PRECIPITATION, WH.MAX_WIND\r\n    FROM SHIPPING_INFO S LEFT JOIN WEATHER_HISTORICAL WH\r\n    ON S.SHIPPING_STATE = WH.STATE AND TO_DATE(S.CREATED_DATE) = WH.DATE;\r\n```\r\nIn the results you can scroll to the left and see the corresponding weather data for the shipping rows. If you scroll down you will see some shipping data has now corresponding weather data and those columns will have `NULL` values.\r\n\r\nTo make this information easier to consume we will create a view combining the shipping and weather data.\r\n\r\n```sql\r\nCREATE OR REPLACE VIEW SHIP_WEATHER_HISTORY AS\r\n    SELECT S.*, WH.MAX_TEMP, WH.MIN_TEMP, WH.PRECIPITATION, WH.MAX_WIND\r\n    FROM SHIPPING_INFO S LEFT JOIN WEATHER_HISTORICAL WH\r\n    ON S.SHIPPING_STATE = WH.STATE AND TO_DATE(S.CREATED_DATE) = WH.DATE;\r\n```\r\n\r\nYou can use this view for easier consumption of the data.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Loading Data into Salesforce\r\n\r\nLet's switch to Salesforce. Open another tab on your browser and login to the [Salesforce Analytics Developer Account](https://trailhead.salesforce.com/en/promo/orgs/analytics-de).\r\n\r\n\r\n### First we need to enable the Snowflake output connection.\r\n\r\nSetup → Analytics → Analytics → Settings → Check the `Enable Snowflake output connection`\r\n \r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s7.png)\r\n\r\n\r\n\r\n\r\nTo simulate **Customer Service** data we will create a `Custom Object` from the CSV file in the link below. Click the button to download the CSV file. \r\n\r\n\r\n\u003Cbutton\u003E\r\n\r\n  [Download .csv File](https://snowflake-corp-se-workshop.s3.us-west-1.amazonaws.com/VHOL_Snowflake_Salesforce/TCRM_V1/files/master_customer_case.csv)\r\n\u003C/button\u003E\r\n\r\n\r\n\r\n### Follow the steps below to load the data:\r\n- Go to Setup \r\n- Click on Object Manager and click on CREATE. Select “Custom Object from Spreadsheet”.\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s1.png)\r\n\r\n\r\n- In the new browser tab login with Salesforce (Provide credentials for the dev account you just created)\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s2.png)\r\n\r\n\r\n- Drag and drop the `master_customer_case.csv` file.\r\n- You will get a warning for Account_Name. Select “Text” from the Field Type. \r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s3.png)\r\n \r\n\r\n- Hit Next. \r\n- Hit Finish on the next page. \r\n- Close the browser tab when finished. The custom object is created.\r\n\r\n**TIP:** Type the setting name in the `Quick Find` search bar in Setup.\r\n\r\n\r\nWe now have to assign permissions on the Custom object to allow Analytic Cloud Integrations to read the object.\r\n\r\n### Steps to assign permissions:\r\n- Setup → Home → Profiles → “Analytics Cloud Integrations”. \r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s4.png)\r\n\r\n\r\n- Scroll down and find “Custom Field-Level Security”.\r\n- Click on “View” just next to the `master_customer_case`. Click on Edit, then make sure all the fields have “Read Access”, if not enabled please check all the fields and save.\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s5.png)\r\n\r\n\r\n- Repeat the same steps for “System Administration” profiles.\r\n- Profiles → “System Administration” → “Custom Field level Security” → “Enable all the fields” and Save.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s6.png)\r\n\r\n\r\nThe object will now be accessible for data integration. \r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Configure Tableau CRM and Sync Salesforce data with Snowflake\r\n\r\n\r\n### The next step is to configure the connection to the Salesforce object in the Data Manager.\r\nGo to `Analytics Studio` from the App Launcher.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s8.png)\r\n\r\n\r\nSelect `Data Manager` on the left hand menu. Go to `Dataflows and Recipes` and click on `Create Dataflow`. Enter **Snowflake - TCRM Test** as the name.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s9.png)\r\n\r\n\r\nClick on `SFDC Digest` (second option on eft side of the panel).\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s10.png)\r\n\r\n\r\nGive a name to the Node and select the source object which we created(`master_customer_case__c`). Then click on `select fields` and make sure you select all the fields that we have in that object. For reference, see  the below list of fields that need to be selected.  \r\n**NOTE: MAKE SURE ALL OF THE FIELDS THAT WE GAVE ACCESS TO PROFILES ARE SELECTED AND DO NOT SELECT ANY EXTRA FIELDS. THIS MAY CAUSE DATAFLOW TO FAIL.**\r\n\r\n**TIP:** Most fields will have `__c` at the end for the custom object we loaded.\r\n\r\n* `ID`\r\n* `CASE_ID_FORMULA__C`\r\n* `SLA_COMPLIANT__C`\r\n* `SHIPMENTID__C`\r\n* `NAME`\r\n* `PRIORITY__C`\r\n* `CREATEDBYID`\r\n* `OWNERID`\r\n* `REASON__C`\r\n* `DAYS_OPEN__C`\r\n* `CLOSED_DATE__C`\r\n* `CSAT__C`\r\n* `ACCOUNTID__C`\r\n* `CASE_CREATED_DATE__C`\r\n* `USERNAME__C`\r\n* `ACCOUNT_NAME__C`\r\n* `LAST_MODIFIED_DATE__C`\r\n* `ORIGIN__C`\r\n* `IS_ESCALATED_TEXTBUCKET__C`\r\n* `CONTACTNAME__C`\r\n* `STATUS__C`\r\n* `CASE_ID__C`\r\n* `LASTMODIFIEDBYID`\r\n* `TYPE_OF_SUPPORT__C`\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s11.png)\r\n\r\n\r\nClick `Create` to save the node.\r\nClick `Update Dataflow` from the top right corner, provide a version name (if needed) and then `Run the Dataflow`.\r\nSwitch back to Data Manager and you can monitor the flow from `Monitor`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s12.png)\r\n\r\n\r\nOnce the dataflow ran successfully. Go to `Connect` from the left panel and look for the `master_customer_case` object. Click on the dropdown and select `Run Data Sync` and `Run Full Sync`.\r\n\r\nOnce the sync ran successfully, click on `Connect to Data` → `Input Connection` → Click on `+` and select `Salesforce Connector`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s13.png)\r\n\r\n \r\nThen name your connection as `SFDC Daily Connection` ,developer name as `SFDC_Conn`  and write a description and save the connection. Close the window.\r\n\r\nClick on the drop down next to `master_customer_case` and select `Switch Connection` and select `SFDC_LOCAL_SFDC DAILY Connection`. Click `Save`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s14.png)\r\n\r\n\r\nClick on the object `master_customer_case` under `SFDC_LOCAL_SFDC DAILY Connection`, then click `Continue`. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s15.png)\r\n  \r\n\r\nHit `Save`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s16.png)\r\n\r\n\r\nAfter that you will see the object created in `SFDC_LOCAL_SFDC DAILY Connection`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s17.png)\r\n\r\n\r\n\r\n### Now we will configure the connection to Snowflake.\r\n\r\nClick on `Connect to Data` from top → `Output Connections` → Select `+` → Select `Snowflake Output Connector`.\r\nEnter the Snowflake connection information.\r\n\r\n- Connection Name - Snowflake Output\r\n- Developer Name - SNOW_Dev\r\n- Description - VHOL\r\n- Schema - SHIPPING\r\n- Password - TCRMSNOW123 (or the password you entered in Snowflake)\r\n- Role - CRM_ANALYST_ROLE\r\n- Warehouse - CRM_WH\r\n- Username - CRM_ANALYST\r\n- Account - \u003CYour Snowflake account name - see note below\u003E\r\n- Database - CRM_DB\r\n\r\n**NOTE:** The Snowflake account name can be found by looking at the URL in your browser tab logged into the Snowflake UI. Copy the characters after the https:// and before snowflakecomputing.com i.e. **https://abcd123.us-east-1.snowflakecomputing.com** the account name will be **abcd123.us-east-1**  \r\n\r\nIn some cases the region (us-east-1 or other region name) may not be present, in this case just copy the characters before snowflakecomputing.com i.e. **https://xyz1234.snowflakecomputing.com** the account name will be **xyz1234**  \r\n\r\nClick `Save & Test`. If the details are correct there will be a successful message. Click `Continue` and close the Connection Source window.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s18.png)\r\n \r\n\r\n\r\n### Lastly we will use Sync Out to sync the Salesforce data with Snowflake.\r\n\r\nScroll down to `SFDC_LOCAL_SFDC DAILY Connection` and from drop down select `Sync Out`.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s19.png)\r\n\r\n\r\nCheck `Enable Sync Out` and select the Snowflake Output connection. Click Save.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s20.png)\r\n\r\n\r\nFrom the drop down select `Run Now`. You can go to the Monitor section to see when the sync is complete. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s21.png)\r\n\r\n\r\nThe data will now be successfully written to a table in Snowflake.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Enrich the Salesforce data in Snowflake\r\n\r\nSwitch back to the Snowflake tab in your browser. Tableau CRM Sync Out automatically created a table in Snowflake with the Salesforce data. The table name in Snowflake will match the object name from Salesforce - `master_customer_case__c`.\r\n\r\nLet's have a quick look at the table.\r\n\r\n\r\n```sql\r\nSELECT * FROM MASTER_CUSTOMER_CASE__C;\r\n```\r\n\r\nAll the selected fields should show up as table columns.\r\n\r\nNext we can join the `customer case` data from Salesforce with the `shipping` data from the internal system that we already have in Snowflake, and also with the `weather` data from the external data provider. This allows us to get a full few of the customer's case data, the shipping data as well as external factors that may impact the customer's shipments.\r\n\r\nWe will create a `VIEW` to join the data sets together, leveraging the Snowflake views we created earlier. By doing this the view will always represent the latest data as Tableau CRM updates the Snowflake table with new information from Salesforce.\r\n\r\n```sql\r\nCREATE OR REPLACE VIEW CUSTOMER_CASE_SHIP_FULL_VW AS\r\n    SELECT C.*, SW.* \r\n    FROM MASTER_CUSTOMER_CASE__C C, SHIP_WEATHER_HISTORY SW\r\n    WHERE C.SHIPMENTID__C = SW.SHIPMENT_ID;\r\n```\r\n\r\nWe can now have a quick look at the combined data.\r\n\r\n```sql\r\nSELECT * FROM CUSTOMER_CASE_SHIP_FULL_VW;\r\n```\r\nThis provides a consolidated view of all the data sources.\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Read live data from Snowflake in Salesforce\r\n\r\nSwitch back to your Salesforce Tableau CRM Data Manager tab in your browser. \r\n\r\nClick on `Connect to Data` → Select `Live Connections` → Click on `Add Connection` → Select `Snowflake Direct Connector`. \r\n\r\nProvide the details for the connection, similar to the Output Connection for Snowflake.\r\n\r\n- Connection Name - Snowflake Live\r\n- Developer Name - SNOW_Dev_1\r\n- Description - VHOL\r\n- Schema - SHIPPING\r\n- Password - TCRMSNOW123 (or the password you entered in Snowflake)\r\n- Role - CRM_ANALYST_ROLE\r\n- Warehouse - CRM_WH\r\n- Username - CRM_ANALYST\r\n- Account - \u003CYour Snowflake account name - see note from Output Connection setup\u003E\r\n- Database - CRM_DB\r\n\r\nClick `Save & Create Dataset`. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s22.png)\r\n\r\n\r\nSelect the dataset `CUSTOMER_CASE_SHIP_FULL_VW` from the list to enable that dataset and hit `Continue`. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s23.png)\r\n\r\n\r\nGo ahead and select the `My Private App` from the App drop down list and click on `Create Live Dataset`.\r\n\r\n\r\nGo back to `Analytics Studio` and open the `My Private App` where you saved the dataset. \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s24.png)\r\n\r\n\r\nClick on the `CUSTOMER_CASE_SHIP_FULL_VW` dataset to start exploring.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s25.png)\r\n\r\n\r\nClick on `Query Mode` and then copy & paste the SQL query below to see the details for a specific customer.\r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s26.png)\r\n\r\n\r\n\r\n```sql\r\nSELECT \"CASE_ID__C\" AS \"CASE_ID__C\", \"ACCOUNT_NAME__C\" AS \"ACCOUNT_NAME__C\", \"STATUS__C\" AS \"STATUS__C\",\r\n \"SHIPPING_STATE\" AS \"SHIPPING_STATE\", AVG(\"ESTIMATED_DAYS_TO_DESTINATION\") AS \"ETA Days\", \r\n AVG(\"MAX_WIND\") AS \"Max Wind\", AVG(\"MAX_TEMP\") AS \"Max Temp\", AVG(\"MIN_TEMP\") AS \"Min Temp\", \r\n AVG(\"PRECIPITATION\") AS \"Precipitation\" \r\n FROM \"CUSTOMER_CASE_SHIP_FULL_VW\" \r\n WHERE \"ACCOUNT_NAME__C\" = 'See of San Francisco' \r\n GROUP BY \"CASE_ID__C\", \"ACCOUNT_NAME__C\", \"STATUS__C\", \"SHIPPING_STATE\" \r\n ORDER BY \"CASE_ID__C\" ASC, \"ACCOUNT_NAME__C\" ASC, \"STATUS__C\" ASC, \"SHIPPING_STATE\" ASC \r\n LIMIT 250\r\n```\r\n\r\nClick on `Run Query` \r\n\r\n![](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/vhol-snowflake-salesforce-tcrm/s27.png)\r\n\r\n\r\n\r\nThis provides the customer service agent with the shipping and weather information to enrich the service case data in Salesforce. In this case we can see that there were very low temperatures and high winds causing shipping delays in the state. \r\n\r\nThe analytics information can be used in the Salesforce UI for simpler access by users as well.\r\n\r\n\r\n\u003C!-- ------------------------ --\u003E\r\n## Conclusion & Next Steps\r\n\r\nIn this lab we have build a simple example of how you can combine and enrich Salesforce data with internal and external data in Snowflake. Also how you can use this enriched Snowflake data with Tableau CRM to drive action in Salesforce.   \r\n\r\n\r\n### What We've Covered\r\n- use the Snowflake Marketplace to enrich data\r\n- sync Salesforce data to Snowflake\r\n- use live queries in Tableau CRM to provide insights in Salesforce from Snowflake \r\n\r\n\r\n### Related Resources\r\n- [Snowflake Marketplace](https://docs.snowflake.com/en/user-guide/data-marketplace.html)\r\n- [Tableau CRM Sync Out for Snowflake](https://help.salesforce.com/articleView?id=sf.bi_integrate_connectors_sync_out_snowflake.htm&type=5)\r\n- [Tableau CRM Direct Data](https://help.salesforce.com/articleView?id=sf.bi_direct_data_for_snowflake.htm&type=5)\r\n",":type":"text/x-markdown","multiValue":false},"quickstartArticleLogoImage":{"dataType":"string","title":"Quickstart Article Logo Image",":type":"text/plain","multiValue":false}},"elementsOrder":["quickstartArticleBody","quickstartArticleLogoImage"],"isDeveloperGuidesPage":false,"model":"snowflake-site/models/quickstart-article"},"flexible_column_cont":{"id":"flexible-column-container-58c3aa46e6","type":"2-column-75-25","alignColumns":"top","containerMaxWidth":"extra-large","topPadding":"none","bottomPadding":"none","spaceBetween":"none","reverseOnMobile":false,"carouselOnMobile":false,"backgroundImageOption":"none","flexible_column_content_container_1":{"layout":"SIMPLE","id":"container-c55b8b1a4c",":items":{"quickstart_last_modi":{"id":"quickstart-last-modified-05023aff0b","icon":{"id":"icon","icon":"calendar",":type":"snowflake-site/components/icon","appliedCssClassNames":"snowflake-icon-blue"},"lastModifiedDatePrefix":"Updated","lastModifiedDate":"2024-07-08",":type":"snowflake-site/components/quickstart/quickstart-last-modified","appliedCssClassNames":"snowflake-responsive-component-top-padding-small"},"text":{"id":"text-14805ec653","additionalClasses":"qs-disclaimer-text","text":"\u003Cp\u003E\u003Cspan style=\"color: #666;\"\u003EThis content is provided as is, and is not maintained on an ongoing basis. It may be out of date with current Snowflake 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