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pre[class*=language-]{background-color:rgba(var(--ui-12-rgb),.5);color:var(--text-01);text-shadow:none;padding:var(--spacing-00);border-radius:var(--spacing-00);font-size:smaller}",":type":"snowflake-site/components/markup-editor","isGSAPEnabled":false},"responsivegrid":{"columnClassNames":{"quickstart_hero":"aem-GridColumn aem-GridColumn--default--12","flexible_column_cont":"aem-GridColumn aem-GridColumn--default--12","markup_editor":"aem-GridColumn aem-GridColumn--default--12"},"gridClassNames":"aem-Grid aem-Grid--12 aem-Grid--default--12","columnCount":12,":items":{"quickstart_hero":{"id":"quickstart-hero-80ea8b4064","quickstartHeroTitle":{"lines":["Getting Started with Cortex Agents and Zoom"],"type":"heading2",":type":"snowflake-site/components/title-v2"},"quickstartHeroAuthor":"Dash 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guide outlines the process for integrating Snowflake Cortex Agents with Zoom Team Chat.","title":"Getting Started with Cortex Agents and Zoom","paragraphs":["<!-- ------------------------ -->\n","\u003Ch2\u003EOverview\u003C/h2\u003E\n","\u003Cp\u003ECortex Agents simplify AI-powered data interactions via a REST API, combining hybrid search and accurate SQL generation. They streamline workflows by managing context retrieval, natural language to SQL conversion, and LLM orchestration. Response quality is enhanced with in-line citations, answer abstention, and multi-message context handling. Developers benefit from a single API call integration, real-time streamed responses, and reduced latency for optimized applications.\u003C/p\u003E\n","\u003Cp\u003E\u003Cem\u003ENote: Cortex Agents is in Public Preview as of 04/25/2025.\u003C/em\u003E\u003C/p\u003E\n","\u003Ch3\u003EWhy Cortex Agents?\u003C/h3\u003E\n","\u003Cp\u003EBusiness users have typically relied on BI dashboards and reports for data\ninsights, but these tools often lack flexibility, requiring users to wait on\nbusy data analysts for updates. Cortex Agents addresses this with a natural\nlanguage interface allowing organizations to develop conversational applications. This enables business\nusers to query data in natural language and get accurate answers in near real\ntime.\u003C/p\u003E\n","\u003Cp\u003EUnder the hood it is a stateless REST API that unifies Cortex Search’s hybrid search and Cortex Analyst’s SQL generation (with 90%+ accuracy). It streamlines complex workflows by handling context retrieval, converting natural language to SQL via semantic models, and managing LLM orchestration and prompts. Enhanced with in-line citations, answer abstention for irrelevant queries, and multi-message conversation context management, it offers single API call integration, real-time streamed responses, and reduced latency. Together, these capabilities allow you to search sales conversations, translate text into SQL for analytical queries, and blend structured and unstructured data for natural language interactions.\u003C/p\u003E\n","\u003Cp\u003ELearn more about \u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-agents\"\u003ECortex Agents\u003C/a\u003E, \u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-analyst\"\u003ECortex Analyst\u003C/a\u003E, and \u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-search/cortex-search-overview\"\u003ECortex Search\u003C/a\u003E.\u003C/p\u003E\n","\u003Ch3\u003EWhy Zoom?\u003C/h3\u003E\n","\u003Cp\u003EZoom isn’t just for video calls anymore. It’s a modern, flexible collaboration platform that brings together video, voice, chat, and integrations under one roof. It is a communication platform designed to streamline\nworkplace interactions and allows teams to organize conversations by channels, send direct messages, share files, and integrate with other tools for a seamless workflow. Zoom Team Chat goes beyond basic messaging. It’s your interactive workspace and a powerful platform for bots and automation.\u003C/p\u003E\n","\u003Ch3\u003EPrerequisites\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003EA Snowflake account in one of these \u003Ca href=\"https://docs.snowflake.com/user-guide/snowflake-cortex/cortex-agents?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#region-availability\"\u003Eregions\u003C/a\u003E and also where \u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/parse-document#label-parse-document-regional-availability\"\u003EPARSE_DOCUMENT\u003C/a\u003E is available. If you do not have one you can register for a \u003Ca href=\"https://signup.snowflake.com/?utm_source=snowflake-devrel&utm_medium=developer-guides&utm_cta=developer-guides\"\u003Efree trial account\u003C/a\u003E.\u003C/li\u003E\u003Cli\u003EA \u003Ca href=\"https://www.zoom.com/\"\u003EZoom Account\u003C/a\u003E with access to Zoom App Marketplace.\n\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ENOTE\u003C/strong\u003E: You can create a \u003Cstrong\u003Efree Basic account\u003C/strong\u003E for getting through this guide.\u003C/li\u003E\u003C/ul\u003E\n\u003C/li\u003E\u003Cli\u003EZoom Workspace installed locally. (You should be able to download it after you log into your Zoom account.)\n\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ENOTE\u003C/strong\u003E: Zoom Team Chat does not currently work with the Zoom web client.\u003C/li\u003E\u003C/ul\u003E\n\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://ngrok.com/\"\u003Engrok\u003C/a\u003E or a similar API gateway to route requests from Zoom to a web server running locally.\n\u003Cul\u003E\u003Cli\u003EOn a Mac, run \u003Ccode\u003Ebrew install --cask ngrok\u003C/code\u003E\u003C/li\u003E\u003Cli\u003EInstall your auth token. To learn more, \u003Ca href=\"https://dashboard.ngrok.com/get-started/your-authtoken\"\u003Eclick here\u003C/a\u003E\u003C/li\u003E\u003Cli\u003ERun \u003Ccode\u003Engrok config add-authtoken <YOUR_AUTH_TOKEN>\u003C/code\u003E\u003C/li\u003E\u003C/ul\u003E\n\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EWhat You Will Learn\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003EHow to setup Cortex Analyst\u003C/li\u003E\u003Cli\u003EHow to setup Cortext Search\u003C/li\u003E\u003Cli\u003EHow to use Cortex Agents and Cortex Inference REST APIs and integrate it in Zoom Team Chat\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EWhat You Will Build\u003C/h3\u003E\n","\u003Cp\u003EA conversational interface using Cortex Agents and Cortex Inference REST APIs integrated in Zoom Team Chat.\u003C/p\u003E\n","\u003Ch2\u003ESetup Snowflake\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Ch3\u003EStep 1\u003C/h3\u003E\n","\u003Cp\u003EClone the \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom\"\u003EGitHub repo\u003C/a\u003E.\u003C/p\u003E\n","\u003Ch3\u003EStep 2\u003C/h3\u003E\n","\u003Cp\u003EIn Snowsight, \u003Ca href=\"https://docs.snowflake.com/en/user-guide/ui-snowsight-worksheets-gs?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#create-worksheets-from-a-sql-file\"\u003Ecreate a SQL Worksheet\u003C/a\u003E and open \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/setup.sql\"\u003Esetup.sql\u003C/a\u003E to \u003Cstrong\u003Eexecute all statements\u003C/strong\u003E in order from top to bottom. This is to create a database, schema, and tables \u003Cstrong\u003ESUPPORT_TICKETS\u003C/strong\u003E and \u003Cstrong\u003ESUPPLY_CHAIN\u003C/strong\u003E with data loaded from AWS S3 for both tables. And also to create Snowflake managed internal stages for storing the semantic model specification files and PDF documents.\u003C/p\u003E\n","\u003Ch3\u003EStep 3\u003C/h3\u003E\n","\u003Cp\u003EUse \u003Ca href=\"https://docs.snowflake.com/en/user-guide/data-load-local-file-system-stage-ui#upload-files-onto-a-named-internal-stage\"\u003ESnowsight\u003C/a\u003E to \u003Cstrong\u003Eupload\u003C/strong\u003E \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/support_tickets_semantic_model.yaml\"\u003Ethe \u003Cstrong\u003Esupport tickets\u003C/strong\u003E semantic model spec file\u003C/a\u003E and \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/supply_chain_semantic_model.yaml\"\u003Ethe \u003Cstrong\u003Esupply chain\u003C/strong\u003E semantic model spec file\u003C/a\u003E to the \u003Cstrong\u003EDASH_SEMANTIC_MODELS\u003C/strong\u003E stage.\u003C/p\u003E\n","\u003Ch3\u003EStep 4\u003C/h3\u003E\n","\u003Cp\u003EUse \u003Ca href=\"https://docs.snowflake.com/en/user-guide/data-load-local-file-system-stage-ui#upload-files-onto-a-named-internal-stage\"\u003ESnowsight\u003C/a\u003E to \u003Cstrong\u003Eupload six\u003C/strong\u003E \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/tree/main/data\"\u003EPDF documents\u003C/a\u003E to the \u003Cstrong\u003EDASH_PDFS\u003C/strong\u003E stage.\u003C/p\u003E\n","\u003Ch3\u003EStep 5\u003C/h3\u003E\n","\u003Cp\u003EIn Snowsight, \u003Ca href=\"https://docs.snowflake.com/en/user-guide/ui-snowsight-worksheets-gs?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#create-worksheets-from-a-sql-file\"\u003Ecreate a SQL Worksheet\u003C/a\u003E and open \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/cortex_search_service.sql\"\u003Ecortex_search_service.sql\u003C/a\u003E to \u003Cstrong\u003Eexecute all statements\u003C/strong\u003E in order from top to bottom. This is to create a Cortex Search service for getting insights from the PDF documents. \u003Cem\u003ENOTE: \u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/parse-document#label-parse-document-regional-availability\"\u003EPARSE_DOCUMENT\u003C/a\u003E is in Public Preview as of 04/23/2025.\u003C/em\u003E\u003C/p\u003E\n","\u003Ch3\u003EStep 6\u003C/h3\u003E\n","\u003Cp\u003EConfigure \u003Ca href=\"https://docs.snowflake.com/user-guide/key-pair-auth#configuring-key-pair-authentication\"\u003Ekey-pair authentication\u003C/a\u003E and assign the public key to your user in Snowflake and store/save/copy the private key file (\u003Cstrong\u003E\u003Cem\u003E.p8\u003C/em\u003E\u003C/strong\u003E) in your cloned app folder.\u003C/p\u003E\n\u003Cblockquote\u003E\n","\u003Cp\u003EIMPORTANT: If you use different names for objects created in the above steps, be sure to update scripts and code in the following sections accordingly.\u003C/p\u003E\n\u003C/blockquote\u003E\n","\u003Ch2\u003ESetup Zoom\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Ch3\u003EStep 1\u003C/h3\u003E\n","\u003Cp\u003ESignin and start your Zoom Workplace running locally.\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/zoom_workspace.png\" alt=\"assets/zoom_workspace.png\"\u003E\u003C/p\u003E\n","\u003Ch3\u003EStep 2\u003C/h3\u003E\n","\u003Cp\u003EIn a terminal window, browse to the cloned repo \u003Cem\u003Esfguide-integrate-snowflake-cortex-agents-with-zoom\u003C/em\u003E folder and run the following commands to create Python environment and install the Python packages and dependencies required for the application.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-bash\"\u003Epython3 -m venv zoomenv\nsource zoomenv/bin/activate\npip install -r requirements.txt\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Ch3\u003EStep 3\u003C/h3\u003E\n","\u003Cp\u003EIn the same folder, create a \u003Ccode\u003E.env\u003C/code\u003E file and add these variables.\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ENOTE\u003C/strong\u003E: Instructions on setting the values will follow so keep this file open/handy.\u003C/li\u003E\u003C/ul\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-bash\"\u003EZOOM_ACCOUNT_ID = ""\nZOOM_CLIENT_ID = ""\nZOOM_CLIENT_SECRET = ""\nZOOM_REDIRECT_URI = ""\nZOOM_BOT_JID = ""\nSNOWFLAKE_DEMO_USER=""\nSNOWFLAKE_ACCOUNT="<your-account-identifier>"\nSNOWFLAKE_AGENT_ENDPOINT='https://<your-org>-<your-account>.snowflakecomputing.com/api/v2/cortex/agent:run'\nSNOWFLAKE_INFERENCE_ENDPOINT='https://<your-org>-<your-account>.snowflakecomputing.com/api/v2/cortex/inference:complete'\n\n# Only change these values if you used different names than provided in this guide\nSUPPORT_SEMANTIC_MODEL='@dash_db.dash_schema.semantic_models/support_tickets_semantic_model.yaml'\nSUPPLY_CHAIN_SEMANTIC_MODEL='@dash_db.dash_schema.semantic_models/supply_chain_semantic_model.yaml'\nVEHICLE_SEARCH_SERVICE='dash_db.dash_schema.vehicles_info'\n\n# Should not change these values\nZOOM_TOKEN_URL = "https://zoom.us/oauth/token"\nZOOM_CHAT_URL = "https://api.zoom.us/v2/im/chat/messages" \nMODEL = 'claude-4-sonnet'\nRSA_PRIVATE_KEY_PATH='rsa_key.p8'\n\u003C/code\u003E\u003C/pre\u003E\n","\u003Ch3\u003EStep 4\u003C/h3\u003E\n","\u003Cp\u003EIn a new terminal window, run \u003Ccode\u003Engrok http 5000\u003C/code\u003E.\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003EBefore proceeding, make sure it's running and the output should something like the following with a forwarding URL like so \u003Ccode\u003Ehttps://9b51-2601-646-8f02-2670-ddd6-ee13-476-441f.ngrok-free.app\u003C/code\u003E\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/ngork.png\" alt=\"assets/ngork.png\"\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003ECopy the forwarding URL and set it for \u003Cstrong\u003EZOOM_REDIRECT_URI\u003C/strong\u003E in your \u003Ccode\u003E.env\u003C/code\u003E file\u003C/li\u003E\u003C/ul\u003E\n\u003Cblockquote\u003E\n","\u003Cp\u003ENOTE: It is important to keep \u003Ccode\u003Engork\u003C/code\u003E running all the way through until you are done implementing this guide. If for some reason you need to restart \u003Ccode\u003Engork\u003C/code\u003E, you will need to update the forwarding URL in \u003Cstrong\u003Esub-steps 3, 7, 8\u003C/strong\u003E in this section and also \u003Cstrong\u003EZOOM_REDIRECT_URI\u003C/strong\u003E in your \u003Ccode\u003E.env\u003C/code\u003E file.\u003C/p\u003E\n\u003C/blockquote\u003E\n","\u003Ch3\u003EStep 5\u003C/h3\u003E\n","\u003Cp\u003ELog into your \u003Ca href=\"https://www.zoom.com/\"\u003EZoom account\u003C/a\u003E on the web.\u003C/p\u003E\n","\u003Ch3\u003EStep 6\u003C/h3\u003E\n","\u003Cp\u003EOn the left nav, click on \u003Cstrong\u003EAdmin\u003C/strong\u003E >> \u003Cstrong\u003EApp Marketplace\u003C/strong\u003E. This should open \u003Cstrong\u003EZoom App Marketplace\u003C/strong\u003E for your account.\u003C/p\u003E\n","\u003Ch3\u003EStep 7\u003C/h3\u003E\n","\u003Cp\u003EOn the top-right, click on \u003Cstrong\u003EDevelop\u003C/strong\u003E >> \u003Cstrong\u003EBuild App\u003C/strong\u003E and select \u003Cstrong\u003EGeneral App\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app1.png\" alt=\"assets/app1.png\"\u003E\u003C/p\u003E\n","\u003Ch3\u003EStep 8\u003C/h3\u003E\n","\u003Cp\u003EOn the left nav, click on \u003Cstrong\u003EBasic Information\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003ECopy \u003Cstrong\u003EClient ID\u003C/strong\u003E and \u003Cstrong\u003EClient Secret\u003C/strong\u003E and set them for \u003Cstrong\u003EZOOM_CLIENT_ID\u003C/strong\u003E and \u003Cstrong\u003EZOOM_CLIENT_SECRET\u003C/strong\u003E in your \u003Ccode\u003E.env\u003C/code\u003E file and for \u003Cstrong\u003EOAuth Redirect URL\u003C/strong\u003E set it to the same value as \u003Cstrong\u003EZOOM_REDIRECT_URI\u003C/strong\u003E as in step 3 above.\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app2.png\" alt=\"assets/app2.png\"\u003E\u003C/p\u003E\n","\u003Ch3\u003EStep 9\u003C/h3\u003E\n","\u003Cp\u003EOn the left nav, click on \u003Cstrong\u003EFeatures\u003C/strong\u003E >> \u003Cstrong\u003ESurface\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003ESelect \u003Cstrong\u003ETeam Chat\u003C/strong\u003E under "\u003Cstrong\u003ESelect where to use your app\u003C/strong\u003E"\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app3.png\" alt=\"assets/app3.png\"\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003E\n","\u003Cp\u003EScroll down and select/turn ON \u003Cstrong\u003ETeam Chat Subscription\u003C/strong\u003E\u003C/p\u003E\n\u003C/li\u003E\u003Cli\u003E\n","\u003Cp\u003ECopy \u003Cstrong\u003EBot JID\u003C/strong\u003E and set it for \u003Cstrong\u003EZOOM_BOT_JID\u003C/strong\u003E in your \u003Ccode\u003E.env\u003C/code\u003E file\u003C/p\u003E\n\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app4.png\" alt=\"assets/app4.png\"\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003EClick on the dropdown to expand the \u003Cstrong\u003ETeam Chat Subscription\u003C/strong\u003E view and set \u003Cstrong\u003EBot Endpoint URL\u003C/strong\u003E to the same value as \u003Cstrong\u003EZOOM_REDIRECT_URI\u003C/strong\u003E as in step 3 above and add \u003Ccode\u003E/askcortex\u003C/code\u003E suffix.\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app5.png\" alt=\"assets/app5.png\"\u003E\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003EClick on \u003Cstrong\u003ESave\u003C/strong\u003E button.\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003EStep 10\u003C/h3\u003E\n","\u003Cp\u003EOn the left nav, click on \u003Cstrong\u003EScopes\u003C/strong\u003E and add/enable the following scopes:\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003Eimchat:userapp\u003C/li\u003E\u003Cli\u003Eapp:channel_content:write\u003C/li\u003E\u003Cli\u003Eteam_chat:write:user_message\u003C/li\u003E\u003Cli\u003Eteam_chat:write:message_files\u003C/li\u003E\u003Cli\u003Eteam_chat:write:files\u003C/li\u003E\u003Cli\u003Emarketplace:write:notifications\u003C/li\u003E\u003Cli\u003Eteam_chat:write:user_channel\u003C/li\u003E\u003Cli\u003Eteam_chat:update:user_channel\u003C/li\u003E\u003Cli\u003Eteam_chat:delete:user_channel\u003C/li\u003E\u003Cli\u003Eteam_chat:read:list_user_sessions\u003C/li\u003E\u003Cli\u003Eteam_chat:read:list_user_messages\u003C/li\u003E\u003Cli\u003Eteam_chat:read:user_message\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch2\u003ERun Application\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Cp\u003EBefore proceeding, it is important to make sure that \u003Ccode\u003Engork\u003C/code\u003E is still running. If for some reason you need to restart it, you will need to update the forwarding URL as described in sub-steps 3, 7, 8 in "\u003Cstrong\u003ESetup Application\u003C/strong\u003E" and also \u003Cstrong\u003EZOOM_REDIRECT_URI\u003C/strong\u003E in your \u003Ccode\u003E.env\u003C/code\u003E file.\u003C/p\u003E\n","\u003Ch3\u003EStep 1\u003C/h3\u003E\n","\u003Cp\u003EIn the same cloned repo \u003Cem\u003Esfguide-integrate-snowflake-cortex-agents-with-zoom\u003C/em\u003E folder, open a new terminal window and run the following command to start the application.\u003C/p\u003E\n\u003Cpre\u003E\u003Ccode class=\"language-bash\"\u003E./zoom_bot.sh\n\u003C/code\u003E\u003C/pre\u003E\n\u003Cblockquote\u003E\n","\u003Cp\u003ENOTE: If you get this error \u003Ccode\u003ECaused by SSLError(SSLCertVerificationError(1, "[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: Hostname mismatch, certificate is not valid...,\u003C/code\u003E try adding \u003Cem\u003E<locator.region>\u003C/em\u003E to SNOWFLAKE_ACCOUNT in your \u003Ccode\u003E.env\u003C/code\u003E file. For additional instructions and help, refer to the \u003Ca href=\"https://docs.snowflake.com/en/user-guide/admin-account-identifier\"\u003Edocumentation\u003C/a\u003E.\u003C/p\u003E\n\u003C/blockquote\u003E\n","\u003Ch3\u003EStep 2\u003C/h3\u003E\n","\u003Cp\u003EIn your Zoom account on the web, navigate back to \u003Cstrong\u003EAdmin\u003C/strong\u003E >> \u003Cstrong\u003EApp Marketplace\u003C/strong\u003E >> \u003Cstrong\u003EZoom App Marketplace\u003C/strong\u003E and on the left nav, click on \u003Cstrong\u003EAdd your app\u003C/strong\u003E >> \u003Cstrong\u003ELocal Test\u003C/strong\u003E >> \u003Cstrong\u003EAdd App Now\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app6.png\" alt=\"assets/app6.png\"\u003E\u003C/p\u003E\n","\u003Cp\u003EIf all goes well, you should see the following popup\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app7.png\" alt=\"assets/app7.png\"\u003E\u003C/p\u003E\n","\u003Cp\u003EAnd, clicking on \u003Cstrong\u003EAllow\u003C/strong\u003E should add it to Zoom Workspace running locally,\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app8.png\" alt=\"assets/app8.png\"\u003E\u003C/p\u003E\n","\u003Ch2\u003EGet Insights\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Ch3\u003EStructured Data\u003C/h3\u003E\n","\u003Ch4\u003ESupport Tickets\u003C/h4\u003E\n","\u003Cp\u003EThese questions are automatically routed to Cortex Analyst >> SUPPORT_SEMANTIC_MODEL to get insights from SUPPORT_TICKETS table.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003ECan you show me a breakdown of customer support tickets by service type cellular vs business internet?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003EHow many unique customers have raised a support ticket with a ‘Cellular’ service type and have ‘Email’ as their contact preference?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003EIf all goes well, you should see responses similar to the following:\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/analyst1.png\" alt=\"Q&A1\"\u003E\u003C/p\u003E\n","\u003Ch4\u003ESupply Chain\u003C/h4\u003E\n","\u003Cp\u003EThese questions are automatically routed to Cortex Analyst >> SUPPLY_CHAIN_SEMANTIC_MODEL to get insights from SUPPLY_CHAIN table.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003EWhat is the average shipping time for tires from Snowtires Automotive compared to average of our other suppliers?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003EWhat about TirePro?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/analyst2.png\" alt=\"Q&A5\"\u003E\u003C/p\u003E\n","\u003Ch3\u003EUnstructured Data\u003C/h3\u003E\n","\u003Cp\u003EThese questions are automatically routed to Cortex Search >> VEHICLE_SEARCH_SERVICE to get insights from the PDFs.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003EWhat are the payment terms for Snowtires?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003EQuestion:\u003C/strong\u003E \u003Cem\u003EWhat's the latest, most effective way to recycle rubber tires?\u003C/em\u003E\u003C/p\u003E\n","\u003Cp\u003EIf all goes well, you should see responses similar to the following:\u003C/p\u003E\n","\u003Cp\u003E\u003Cimg src=\"https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/search.png\" alt=\"Q&A3\"\u003E\u003C/p\u003E\n","\u003Ch2\u003ECode Walkthrough\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Cp\u003EAs you may have noticed, the main application code is in \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/app.py\"\u003Eapp.py\u003C/a\u003E and the Snowflake Cortex AI code is in \u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/cortex_chat.py\"\u003Ecortex_chat.py\u003C/a\u003E.\u003C/p\u003E\n","\u003Cp\u003EHere are some things you should make a note of in case you’d like to extend or modify the application.\u003C/p\u003E\n","\u003Ch4\u003Eapp.py\u003C/h4\u003E\n","\u003Cp\u003E\u003Cstrong\u003Einit()\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003EA secure connection to Snowflake is established and an instance of CortexChat is created.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003E@app.route('/', methods=['GET'])\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003ERedirect route that Zoom uses to generate an authorization URL for development and testing purposes.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003E@app.route('/askcortex', methods=['POST'])\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003EEndpoint that sends and receives messages to/from Zoom Team Chat. It calls these methods:\u003C/p\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Ccode\u003ECORTEX_APP.chat(prompt)\u003C/code\u003E to get response from Snowflake Cortex Agents\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003Eparse_agent_response(response)\u003C/code\u003E to parse the Snowflake Cortex Agents response\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003Esend_chat_message(user_jid, to_jid, agent_response)\u003C/code\u003E to send the parsed response to Zoom Team Chat\u003C/li\u003E\u003C/ul\u003E\n","\u003Cp\u003E\u003Cstrong\u003Eparse_agent_response()\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003EParses response return by Snowflake Cortex Agents. If the response includes a SQL, in case of structured data, it executes the SQL and then calls \u003Ccode\u003ECORTEX_APP.data_to_answer(df.to_string())\u003C/code\u003E to translate the dataframe into natural language.\u003C/p\u003E\n","\u003Ch4\u003Ecortex_chat.py\u003C/h4\u003E\n","\u003Cp\u003E\u003Cstrong\u003E_retrieve_response()\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003ENotice that we've set up and provided two semantic models to the Cortex Agents REST API via \u003Ccode\u003Etool_spec > type: "cortex_analyst_text_to_sql"\u003C/code\u003E; one to extract insights from \u003Cstrong\u003ESUPPORT_TICKETS\u003C/strong\u003E and another one from \u003Cstrong\u003ESUPPLY_CHAIN\u003C/strong\u003E structured data sources. Similarly, you may set up additional semantic models as well as multiple search services via \u003Ccode\u003Etool_spec > type: "cortex_search"\u003C/code\u003E.\u003C/p\u003E\n","\u003Cp\u003E\u003Cstrong\u003Edata_to_answer()\u003C/strong\u003E\u003C/p\u003E\n","\u003Cp\u003ETranslates the dataframe into natural language. This is done using Snowflake Cortex Inference API with prompt \u003Ccode\u003EExtract and explain the data in the following dataframe in natural language. Only output the explanation and nothing else.\u003C/code\u003E\u003C/p\u003E\n","\u003Ch2\u003EConclusion And Resources\u003C/h2\u003E\n<!-- ------------------------ -->\n","\u003Cp\u003ECongratulations! You've sucessfully integrated Snowflake Cortex AI in Zoom. I hope you found this guide both educational and inspiring.\u003C/p\u003E\n","\u003Ch3\u003EWhat You Learned\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003EHow to setup Cortex Analyst\u003C/li\u003E\u003Cli\u003EHow to setup Cortext Search\u003C/li\u003E\u003Cli\u003EHow to use Cortex Agents and Cortex Inference REST APIs and integrate it in Zoom Team Chat\u003C/li\u003E\u003C/ul\u003E\n","\u003Ch3\u003ERelated Resources\u003C/h3\u003E\n\u003Cul\u003E\u003Cli\u003E\u003Ca href=\"https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom\"\u003EGitHub repo\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-agents\"\u003ECortex Agents\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-analyst\"\u003ECortex Analyst\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-search/cortex-search-overview\"\u003ECortex Search\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\"https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-llm-rest-api\"\u003ECortex Inference\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E"],":items":{},":itemsOrder":[],"elements":{"quickstartArticleBody":{"dataType":"string","value":"\u003C!-- ------------------------ --\u003E\n\n## Overview\n\n\nCortex Agents simplify AI-powered data interactions via a REST API, combining hybrid search and accurate SQL generation. They streamline workflows by managing context retrieval, natural language to SQL conversion, and LLM orchestration. Response quality is enhanced with in-line citations, answer abstention, and multi-message context handling. Developers benefit from a single API call integration, real-time streamed responses, and reduced latency for optimized applications.\n\n*Note: Cortex Agents is in Public Preview as of 04/25/2025.*\n\n### Why Cortex Agents?\n\nBusiness users have typically relied on BI dashboards and reports for data\ninsights, but these tools often lack flexibility, requiring users to wait on\nbusy data analysts for updates. Cortex Agents addresses this with a natural\nlanguage interface allowing organizations to develop conversational applications. This enables business\nusers to query data in natural language and get accurate answers in near real\ntime. \n\nUnder the hood it is a stateless REST API that unifies Cortex Search’s hybrid search and Cortex Analyst’s SQL generation (with 90%+ accuracy). It streamlines complex workflows by handling context retrieval, converting natural language to SQL via semantic models, and managing LLM orchestration and prompts. Enhanced with in-line citations, answer abstention for irrelevant queries, and multi-message conversation context management, it offers single API call integration, real-time streamed responses, and reduced latency. Together, these capabilities allow you to search sales conversations, translate text into SQL for analytical queries, and blend structured and unstructured data for natural language interactions.\n\nLearn more about [Cortex Agents](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-agents), [Cortex Analyst](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-analyst), and [Cortex Search](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-search/cortex-search-overview).\n\n### Why Zoom?\n\nZoom isn’t just for video calls anymore. It’s a modern, flexible collaboration platform that brings together video, voice, chat, and integrations under one roof. It is a communication platform designed to streamline\nworkplace interactions and allows teams to organize conversations by channels, send direct messages, share files, and integrate with other tools for a seamless workflow. Zoom Team Chat goes beyond basic messaging. It’s your interactive workspace and a powerful platform for bots and automation.\n\n### Prerequisites\n\n* A Snowflake account in one of these [regions](https://docs.snowflake.com/user-guide/snowflake-cortex/cortex-agents?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#region-availability) and also where [PARSE_DOCUMENT](https://docs.snowflake.com/en/user-guide/snowflake-cortex/parse-document#label-parse-document-regional-availability) is available. If you do not have one you can register for a [free trial account](https://signup.snowflake.com/?utm_source=snowflake-devrel&utm_medium=developer-guides&utm_cta=developer-guides).\n* A [Zoom Account](https://www.zoom.com/) with access to Zoom App Marketplace. \n    * **NOTE**: You can create a **free Basic account** for getting through this guide.\n* Zoom Workspace installed locally. (You should be able to download it after you log into your Zoom account.)\n    * **NOTE**: Zoom Team Chat does not currently work with the Zoom web client.\n* [ngrok](https://ngrok.com/) or a similar API gateway to route requests from Zoom to a web server running locally.\n    * On a Mac, run `brew install --cask ngrok`\n    * Install your auth token. To learn more, [click here](https://dashboard.ngrok.com/get-started/your-authtoken)\n    * Run `ngrok config add-authtoken \u003CYOUR_AUTH_TOKEN\u003E`\n\n### What You Will Learn\n\n* How to setup Cortex Analyst\n* How to setup Cortext Search \n* How to use Cortex Agents and Cortex Inference REST APIs and integrate it in Zoom Team Chat\n\n### What You Will Build\n\nA conversational interface using Cortex Agents and Cortex Inference REST APIs integrated in Zoom Team Chat.\n\n## Setup Snowflake\n\u003C!-- ------------------------ --\u003E\n\n\n### Step 1\nClone the [GitHub repo](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom).\n\n### Step 2\nIn Snowsight, [create a SQL Worksheet](https://docs.snowflake.com/en/user-guide/ui-snowsight-worksheets-gs?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#create-worksheets-from-a-sql-file) and open [setup.sql](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/setup.sql) to **execute all statements** in order from top to bottom. This is to create a database, schema, and tables **SUPPORT_TICKETS** and **SUPPLY_CHAIN** with data loaded from AWS S3 for both tables. And also to create Snowflake managed internal stages for storing the semantic model specification files and PDF documents.\n\n### Step 3\nUse [Snowsight](https://docs.snowflake.com/en/user-guide/data-load-local-file-system-stage-ui#upload-files-onto-a-named-internal-stage) to **upload** [the **support tickets** semantic model spec file](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/support_tickets_semantic_model.yaml) and [the **supply chain** semantic model spec file](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/supply_chain_semantic_model.yaml) to the **DASH_SEMANTIC_MODELS** stage.\n\n### Step 4\nUse [Snowsight](https://docs.snowflake.com/en/user-guide/data-load-local-file-system-stage-ui#upload-files-onto-a-named-internal-stage) to **upload six** [PDF documents](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/tree/main/data) to the **DASH_PDFS** stage.\n\n### Step 5\nIn Snowsight, [create a SQL Worksheet](https://docs.snowflake.com/en/user-guide/ui-snowsight-worksheets-gs?_fsi=THrZMtDg,%20THrZMtDg&_fsi=THrZMtDg,%20THrZMtDg#create-worksheets-from-a-sql-file) and open [cortex_search_service.sql](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/cortex_search_service.sql) to **execute all statements** in order from top to bottom. This is to create a Cortex Search service for getting insights from the PDF documents. *NOTE: [PARSE_DOCUMENT](https://docs.snowflake.com/en/user-guide/snowflake-cortex/parse-document#label-parse-document-regional-availability) is in Public Preview as of 04/23/2025.*\n\n### Step 6\nConfigure [key-pair authentication](https://docs.snowflake.com/user-guide/key-pair-auth#configuring-key-pair-authentication) and assign the public key to your user in Snowflake and store/save/copy the private key file (**_.p8_**) in your cloned app folder.\n\n\u003E \n\u003E IMPORTANT: If you use different names for objects created in the above steps, be sure to update scripts and code in the following sections accordingly.\n\n## Setup Zoom\n\u003C!-- ------------------------ --\u003E\n\n\n### Step 1\n\nSignin and start your Zoom Workplace running locally.\n\n![assets/zoom_workspace.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/zoom_workspace.png)\n\n### Step 2\nIn a terminal window, browse to the cloned repo *sfguide-integrate-snowflake-cortex-agents-with-zoom* folder and run the following commands to create Python environment and install the Python packages and dependencies required for the application.\n\n```bash\npython3 -m venv zoomenv\nsource zoomenv/bin/activate\npip install -r requirements.txt\n```\n\n### Step 3\nIn the same folder, create a `.env` file and add these variables. \n\n* **NOTE**: Instructions on setting the values will follow so keep this file open/handy.\n\n```bash\nZOOM_ACCOUNT_ID = \"\"\nZOOM_CLIENT_ID = \"\"\nZOOM_CLIENT_SECRET = \"\"\nZOOM_REDIRECT_URI = \"\"\nZOOM_BOT_JID = \"\"\nSNOWFLAKE_DEMO_USER=\"\"\nSNOWFLAKE_ACCOUNT=\"\u003Cyour-account-identifier\u003E\"\nSNOWFLAKE_AGENT_ENDPOINT='https://\u003Cyour-org\u003E-\u003Cyour-account\u003E.snowflakecomputing.com/api/v2/cortex/agent:run'\nSNOWFLAKE_INFERENCE_ENDPOINT='https://\u003Cyour-org\u003E-\u003Cyour-account\u003E.snowflakecomputing.com/api/v2/cortex/inference:complete'\n\n# Only change these values if you used different names than provided in this guide\nSUPPORT_SEMANTIC_MODEL='@dash_db.dash_schema.semantic_models/support_tickets_semantic_model.yaml'\nSUPPLY_CHAIN_SEMANTIC_MODEL='@dash_db.dash_schema.semantic_models/supply_chain_semantic_model.yaml'\nVEHICLE_SEARCH_SERVICE='dash_db.dash_schema.vehicles_info'\n\n# Should not change these values\nZOOM_TOKEN_URL = \"https://zoom.us/oauth/token\"\nZOOM_CHAT_URL = \"https://api.zoom.us/v2/im/chat/messages\" \nMODEL = 'claude-4-sonnet'\nRSA_PRIVATE_KEY_PATH='rsa_key.p8'\n```\n\n### Step 4\nIn a new terminal window, run `ngrok http 5000`. \n\n* Before proceeding, make sure it's running and the output should something like the following with a forwarding URL like so `https://9b51-2601-646-8f02-2670-ddd6-ee13-476-441f.ngrok-free.app`\n\n![assets/ngork.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/ngork.png)\n\n* Copy the forwarding URL and set it for **ZOOM_REDIRECT_URI** in your `.env` file\n\n\u003E \n\u003E NOTE: It is important to keep `ngork` running all the way through until you are done implementing this guide. If for some reason you need to restart `ngork`, you will need to update the forwarding URL in **sub-steps 3, 7, 8** in this section and also **ZOOM_REDIRECT_URI** in your `.env` file.\n\n### Step 5\nLog into your [Zoom account](https://www.zoom.com/) on the web.\n\n### Step 6\nOn the left nav, click on **Admin** \u003E\u003E **App Marketplace**. This should open **Zoom App Marketplace** for your account.\n\n### Step 7\nOn the top-right, click on **Develop** \u003E\u003E **Build App** and select **General App**\n\n![assets/app1.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app1.png)\n\n### Step 8\nOn the left nav, click on **Basic Information** \n\n* Copy **Client ID** and **Client Secret** and set them for **ZOOM_CLIENT_ID** and **ZOOM_CLIENT_SECRET** in your `.env` file and for **OAuth Redirect URL** set it to the same value as **ZOOM_REDIRECT_URI** as in step 3 above.\n\n![assets/app2.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app2.png)\n\n### Step 9\nOn the left nav, click on **Features** \u003E\u003E **Surface** \n\n* Select **Team Chat** under \"**Select where to use your app**\"\n\n![assets/app3.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app3.png)\n\n* Scroll down and select/turn ON **Team Chat Subscription**\n\n* Copy **Bot JID** and set it for **ZOOM_BOT_JID** in your `.env` file\n\n![assets/app4.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app4.png)\n\n* Click on the dropdown to expand the **Team Chat Subscription** view and set **Bot Endpoint URL** to the same value as **ZOOM_REDIRECT_URI** as in step 3 above and add `/askcortex` suffix.\n\n![assets/app5.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app5.png)\n\n* Click on **Save** button.\n\n### Step 10\nOn the left nav, click on **Scopes** and add/enable the following scopes:\n\n* imchat:userapp\n* app:channel_content:write\n* team_chat:write:user_message\n* team_chat:write:message_files\n* team_chat:write:files\n* marketplace:write:notifications\n* team_chat:write:user_channel\n* team_chat:update:user_channel\n* team_chat:delete:user_channel\n* team_chat:read:list_user_sessions\n* team_chat:read:list_user_messages\n* team_chat:read:user_message\n\n## Run Application\n\u003C!-- ------------------------ --\u003E\n\n\nBefore proceeding, it is important to make sure that `ngork` is still running. If for some reason you need to restart it, you will need to update the forwarding URL as described in sub-steps 3, 7, 8 in \"**Setup Application**\" and also **ZOOM_REDIRECT_URI** in your `.env` file.\n\n### Step 1\nIn the same cloned repo *sfguide-integrate-snowflake-cortex-agents-with-zoom* folder, open a new terminal window and run the following command to start the application.\n\n```bash\n./zoom_bot.sh\n```\n\n\u003E \n\u003E NOTE: If you get this error `Caused by SSLError(SSLCertVerificationError(1, \"[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: Hostname mismatch, certificate is not valid...,` try adding *\u003Clocator.region\u003E* to SNOWFLAKE_ACCOUNT in your `.env` file. For additional instructions and help, refer to the [documentation](https://docs.snowflake.com/en/user-guide/admin-account-identifier).\n\n### Step 2\nIn your Zoom account on the web, navigate back to **Admin** \u003E\u003E **App Marketplace** \u003E\u003E **Zoom App Marketplace** and on the left nav, click on **Add your app** \u003E\u003E **Local Test** \u003E\u003E **Add App Now**\n\n![assets/app6.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app6.png)\n\nIf all goes well, you should see the following popup \n\n![assets/app7.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app7.png)\n\nAnd, clicking on **Allow** should add it to Zoom Workspace running locally,\n\n![assets/app8.png](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/app8.png)\n\n## Get Insights\n\u003C!-- ------------------------ --\u003E\n\n\n### Structured Data\n\n#### Support Tickets\n\nThese questions are automatically routed to Cortex Analyst \u003E\u003E SUPPORT_SEMANTIC_MODEL to get insights from SUPPORT_TICKETS table.\n\n**Question:** *Can you show me a breakdown of customer support tickets by service type cellular vs business internet?*\n\n**Question:** *How many unique customers have raised a support ticket with a ‘Cellular’ service type and have ‘Email’ as their contact preference?*\n\nIf all goes well, you should see responses similar to the following:\n\n![Q&A1](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/analyst1.png)\n\n#### Supply Chain\n\nThese questions are automatically routed to Cortex Analyst \u003E\u003E SUPPLY_CHAIN_SEMANTIC_MODEL to get insights from SUPPLY_CHAIN table.\n\n**Question:** *What is the average shipping time for tires from Snowtires Automotive compared to average of our other suppliers?*\n\n**Question:** *What about TirePro?*\n\n![Q&A5](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/analyst2.png)\n\n### Unstructured Data\n\nThese questions are automatically routed to Cortex Search \u003E\u003E VEHICLE_SEARCH_SERVICE to get insights from the PDFs.\n\n**Question:** *What are the payment terms for Snowtires?*\n\n**Question:** *What's the latest, most effective way to recycle rubber tires?*\n\nIf all goes well, you should see responses similar to the following:\n\n![Q&A3](https://www.snowflake.com/content/dam/snowflake-site/developers/guides/integrate-snowflake-cortex-agents-with-zoom/search.png)\n\n\n## Code Walkthrough\n\u003C!-- ------------------------ --\u003E\n\n\nAs you may have noticed, the main application code is in [app.py](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/app.py) and the Snowflake Cortex AI code is in [cortex_chat.py](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom/blob/main/cortex_chat.py).\n\nHere are some things you should make a note of in case you’d like to extend or modify the application.\n\n#### app.py\n\n**init()**\n\nA secure connection to Snowflake is established and an instance of CortexChat is created.\n\n**@app.route('/', methods=['GET'])**\n\nRedirect route that Zoom uses to generate an authorization URL for development and testing purposes.\n\n**@app.route('/askcortex', methods=['POST'])**\n\nEndpoint that sends and receives messages to/from Zoom Team Chat. It calls these methods:\n\n* `CORTEX_APP.chat(prompt)` to get response from Snowflake Cortex Agents\n* `parse_agent_response(response)` to parse the Snowflake Cortex Agents response\n* `send_chat_message(user_jid, to_jid, agent_response)` to send the parsed response to Zoom Team Chat \n\n**parse_agent_response()**\n\nParses response return by Snowflake Cortex Agents. If the response includes a SQL, in case of structured data, it executes the SQL and then calls `CORTEX_APP.data_to_answer(df.to_string())` to translate the dataframe into natural language.\n\n#### cortex_chat.py\n\n**_retrieve_response()**\n\nNotice that we've set up and provided two semantic models to the Cortex Agents REST API via `tool_spec \u003E type: \"cortex_analyst_text_to_sql\"`; one to extract insights from **SUPPORT_TICKETS** and another one from **SUPPLY_CHAIN** structured data sources. Similarly, you may set up additional semantic models as well as multiple search services via `tool_spec \u003E type: \"cortex_search\"`.\n\n**data_to_answer()**\n\nTranslates the dataframe into natural language. This is done using Snowflake Cortex Inference API with prompt `Extract and explain the data in the following dataframe in natural language. Only output the explanation and nothing else.`\n\n## Conclusion And Resources\n\u003C!-- ------------------------ --\u003E\n\n\nCongratulations! You've sucessfully integrated Snowflake Cortex AI in Zoom. I hope you found this guide both educational and inspiring.\n\n### What You Learned\n\n* How to setup Cortex Analyst\n* How to setup Cortext Search \n* How to use Cortex Agents and Cortex Inference REST APIs and integrate it in Zoom Team Chat\n\n### Related Resources\n\n* [GitHub repo](https://github.com/Snowflake-Labs/sfguide-integrate-snowflake-cortex-agents-with-zoom)\n* [Cortex Agents](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-agents)\n* [Cortex Analyst](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-analyst)\n* [Cortex Search](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-search/cortex-search-overview)\n* [Cortex Inference](https://docs.snowflake.com/en/user-guide/snowflake-cortex/cortex-llm-rest-api)\n\n","title":"Quickstart Article Body",":type":"text/x-markdown","multiValue":false},"quickstartArticleLogoImage":{"dataType":"string","title":"Quickstart Article Logo Image",":type":"text/plain","multiValue":false}},"elementsOrder":["quickstartArticleBody","quickstartArticleLogoImage"],"isDeveloperGuidesPage":false,":type":"snowflake-site/components/contentfragment","model":"snowflake-site/models/quickstart-article"},"flexible_column_cont":{"id":"flexible-column-container-c51371d6e0","type":"2-column-75-25","alignColumns":"top","containerMaxWidth":"extra-large","topPadding":"none","bottomPadding":"none","spaceBetween":"none","reverseOnMobile":false,"carouselOnMobile":false,"backgroundImageOption":"none","flexible_column_content_container_1":{"id":"container-cd6f8adf38","layout":"SIMPLE",":items":{"quickstart_last_modi":{"id":"quickstart-last-modified-0c45a4e405","icon":{"id":"icon","icon":"calendar",":type":"snowflake-site/components/icon","appliedCssClassNames":"snowflake-icon-blue"},"lastModifiedDatePrefix":"Updated","lastModifiedDate":"2025-12-20",":type":"snowflake-site/components/quickstart/quickstart-last-modified","appliedCssClassNames":"snowflake-responsive-component-top-padding-small"},"text":{"id":"text-0b83ce1c0b","additionalClasses":"qs-disclaimer-text","text":"\u003Cp\u003E\u003Cspan style=\"color: #666;\"\u003EThis content is provided as is, and is not maintained on an ongoing basis. It may be out of date with current Snowflake 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