Support Organizations Must Recognize the Important Link Between Employee and Customer Experience
We at Snowflake are on a never-ending quest to improve our customer experience. An often…
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Our Secret to Offering the Best Customer Support Possible? Using Snowflake Itself
Snowflake is a fast-growing company, and our global Support organization ensures our team scales accordingly…
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Annual NPS Survey Helps Snowflake Support to Continually Improve the Customer Experience
Snowflake recently announced results from the 2022 Customer Experience Survey. Hopefully, you’ve already heard about…
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How Snowflake Support Uses Data to Improve the Customer Experience
Customer advocacy is one of the Snowflake Support team’s most important roles. Working closely with…
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How Snowflake Support Is Continuously Improving the Customer Experience
At Snowflake, putting the customer first is an essential company value. But “customer-centric” is more…
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