Angus Klein, Vice President of Global Support at Snowflake, is a California native with a BS in Journalism from San Jose State, where he was elected as Executive Editor of the daily newspaper. He is currently pursuing Executive Education at Harvard Business School. Angus landed in the technology industry after having served as an elementary school teacher early in his career, which has since spanned Support Executive roles in the Data Networking, Data Storage, Security, and Data Analysis fields. He is a seasoned support management professional with specialties in building world class Support and Customer Success organizations, instilling a service culture into organizations and building customer advocacy programs.
maio 30, 2023
3 Steps to Creating a Support-to-Product Feedback Loop in Your Organization
In my last article, I outlined how we in Snowflake Support use contextual data about…