Angus Klein, Vice President of Global Support at Snowflake, is a California native with a BS in Journalism from San Jose State, where he was elected as Executive Editor of the daily newspaper. He is currently pursuing Executive Education at Harvard Business School. Angus landed in the technology industry after having served as an elementary school teacher early in his career, which has since spanned Support Executive roles in the Data Networking, Data Storage, Security, and Data Analysis fields. He is a seasoned support management professional with specialties in building world class Support and Customer Success organizations, instilling a service culture into organizations and building customer advocacy programs.
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Ago 30, 2022
Annual NPS Survey Helps Snowflake Support to Continually Improve the Customer Experience
Snowflake recently announced results from the 2022 Customer Experience Survey. Hopefully, you’ve already heard about…